Important to know that this is a timeshare (or "vacation club" property), and management prioritizes owners. We stayed here in early January and were given what must be one of the worst rooms in the entire property, on the ground floor overlooking the driveway and the main road. At night, headlights from cars on the main road shine into the condo, and if your lucky, delivery trucks will idle in the driveway for an extended period of time. There's no way to know what kind of room you will get ahead of time. We paid A LOT of money, and this is the room we were stuck with because we are mere guests and not owners.
I posted an initial review (with 3 stars), but felt the need to edit and repost, as well as include the response from the property management to that original review. The property's response to my initial review tells you all you need to know about the property: as a renter, you are second class to the owners. Unless you are a Hyatt Vacation Club owner, why stay here and subject yourself to second-class treatment? You're better off staying elsewhere in town, maybe in a condo on AirBnB where you know exactly what you will get. We also stayed at the Gravity Haus on this trip - that is an incredible property.....far exceeded the stay we had here. This may be a great property if...Important to know that this is a timeshare (or "vacation club" property), and management prioritizes owners. We stayed here in early January and were given what must be one of the worst rooms in the entire property, on the ground floor overlooking the driveway and the main road. At night, headlights from cars on the main road shine into the condo, and if your lucky, delivery trucks will idle in the driveway for an extended period of time. There's no way to know what kind of room you will get ahead of time. We paid A LOT of money, and this is the room we were stuck with because we are mere guests and not owners.
I posted an initial review (with 3 stars), but felt the need to edit and repost, as well as include the response from the property management to that original review. The property's response to my initial review tells you all you need to know about the property: as a renter, you are second class to the owners. Unless you are a Hyatt Vacation Club owner, why stay here and subject yourself to second-class treatment? You're better off staying elsewhere in town, maybe in a condo on AirBnB where you know exactly what you will get. We also stayed at the Gravity Haus on this trip - that is an incredible property.....far exceeded the stay we had here. This may be a great property if you are an owner, but if not, there's no reason to pay a premium price and be shafted.
Finally, in response to management (see their response to my original review at the bottom), its a gross understatement to suggest that our stay "fell short of exceeding expectations". It is more accurate to say the stay FELL FAR SHORT OF BASE LEVEL EXPECTATIONS. Management says they "hope [we] choose to return and visit again in the future". No, we will never return to this property - I'd rather spend my money somewhere where I'm valued and welcomed as a guest, and not explicitly told I'm not a priority.
MY ORIGINAL REVIEW:
The property is really nothing special. Rooms are a little dated (throw back to 1999), lighting in bedrooms and bathrooms is poor, and both toilet seats in our 2-bedroom are somewhat broken. Important to know: there are basically no services here. This is really just a condo building with the Hyatt name on it, with a “concierge” desk in the front hallway and a fitness center downstairs. There is no lobby, no common areas, and no onsite restaurant. Don’t expect hot cocoa or anything to welcome you back after a day on the slopes. Some websites show pictures of a lobby or common areas and an onsite restaurant, but those are most definitely not onsite at this property. It does have a relatively decent location where Main Street meets the ski hill, so lots of restaurants around, but none actually onsite, which may make a difference if you’re traveling with small kids and it’s 15 degrees out, like us. There’s a ski valet in the adjacent building, though they lost my wife’s skis this morning. There is also no housekeeping.
Perhaps the biggest issue for us: we are paying big money to stay here……and we have a lovely ground floor room with a view of the driveway and the main road outside. Beware, not all rooms have the beautiful views over the pond and the mountains. You may pay just as much as the rooms with the nice views, yet be stuck looking at delivery trucks and emergency vehicles like us.
MANAGEMENT'S RESPONSE TO MY ORIGINAL REVIEW:
Nelson, thank you for your review and feedback. We are a vacation ownership resort, so we are different than a traditional resort or hotel, and views are prioritized for our owners. We are sorry your stay fell short of exceeding expectations, but we hope you choose to return and visit again in the future.
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