What a pathetic mess this place is! We went in at 9pm. There was one group seated in the corner, eating. It was dead in there. Finally someone came for our drink order. Then we waited a good 20 minutes while several other tables were seated and their orders taken. We finally asked the manager when WE could order. A couple of minutes later, the waitress came over, making excuses, but took our order. Then we waited 30 minutes for our order to arrive - three chicken fried steak and egg breakfasts. One was missing the hashbrowns. One was missing toast. Then we had to take our drink glasses to the kitchen door ourselves to ask for refills. When we finally finished an hour-and-a-half after arriving, we were given the wrong check -- one with kids' meals -- but we had no kids at our table.
When we went to pay, we had to wait 10 minutes or so for a cashier, as did the gentleman in front of us. When I relayed what our experience had been like, she started making excuses like the other waitress and manager.
I worked in the restaurant industry for years and if any customer had such an aweful experience, we would take something off the bill, offer free dessert(s) or a coupon for their next visit. SOMEthing! Neither one of these servers nor the manager offered even a sincere apology or tried to compensate us for all their errors in any way whatsoever. Just lame excuses.
To sum up, this is not the first time I have visited this Village Inn. The other two times were a mess, too, but since that was a couple of years ago, my sister convinced me to give them another shot. I did and nothing has changed. Disaster zone!! So-- my advice? IHOP is right down the road. GO TO IHOP!!
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