We recently spent 3 nights at Rio Celeste Hideaway because I am planning on having my wedding there next June and wanted to scope it out before committing. This place is gorgeous from the second you pull up to the front guarded gate! They meet you with towels and a fresh welcome drink before shuttling you to your amazing room. The rooms are huge not just big but huge. I admit they do smell a little musty t first but it fades fast. There is a pool with 3 hot tubs. They offer massage which I had with Juan Carlo and he was fantastic. The walk to the river inside the hotel was nice and not hard at all. The restaurant had wonderful food. The grounds are just stunning to walk through. You truely feel away from it all.
ALL of the staff that we encountered went well above and beyond. Everyone was always friendly and helpful and could even remember our names. Marilyn is helping with my wedding planning and she was just ao kind and truely excited about my big day. I had a problem with one of their previous employees prior to arriving and the current staff and manager Oscar did all they could to fix the problem. You can tell customer satisfaction is a priority here. We can not wait until we return here!