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issyluna
Atlanta, Georgia

Fabulous hotel staff creates a memorable experience!

5.0 of 5 bubblesReviewed 8 Feb 2025via mobile
Hideaway Rio Celeste is an incredible resort. Each and every amazing employee took pride in their work and made us feel welcome throughout our stay. The resort is extremely well maintained and each of the rooms are private, while only being steps from the amenities. Room design, pool design, trails, and restaurant options show that the resort puts thought into the details! Highly recommend the night walk and 6am bird watching, both very educational and rewarding.
Our three night stay was short, but the stellar employees made every minute enjoyable! We would absolutely stay here again. Thank you!
Date of stay: February 2025
Room Tip: Always have your camera or phone to capture animal and bird experiences.
Trip type: Travelled with family
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Rio Celeste Hideaway Customer Support, Atención al huésped/Recepción at Hideaway Rio Celeste Hotel, responded to this review
Responded 10 Feb 2025
Dear Issy,

Thank you!
We are pleased to know that your experience at Hideaway Rio Celeste was so memorable and that the dedication of our team made you feel truly welcome.
It is incredibly rewarding to know that you appreciated the details in every corner of the hotel, from the design of the rooms, pool, restaurant and the paths to the river where you could swim.

We are also delighted that you enjoyed the included night walk for the websites and early morning bird watching; both are truly special ways to connect with the beauty of the rainforest.

It was a pleasure hosting you and we would love to welcome you back for another unforgettable stay at Hideaway

Warm greetings from the Hideaway Team,
Rachell Calvo M.
Guest Experience Associate
Rio Celeste Hideaway Hotel
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 7 February 2025 via mobile

I don’t usually write reviews, but I had to make an exception for Hideaway Rio Celeste because the service was truly outstanding. From the moment we arrived, every staff member was incredibly friendly and went out of their way to make our stay perfect.

Paulo, Josten, Cristin, Kathy, and Jennifer were all amazing, always greeting us with a smile and making sure we had everything we needed. Their kindness and attention to detail really stood out.

Off-site, Nano, Felix, Juan Carlos, and Walter made our experience even more special. Whether it was helping with excursions or sharing their knowledge of the area, they were all fantastic.

The hotel itself is beautiful, with comfortable rooms, and a peaceful atmosphere. But what really makes this place special is the people. Thank you all for making our stay unforgettable!

Room tip: Do every excursion. They are reasonably priced.
Date of stay: February 2025
Trip type: Travelled with family
Thank Heather R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rio Celeste Hideaway Customer Support, Atención al huésped/Recepción at Hideaway Rio Celeste Hotel, responded to this reviewResponded 10 February 2025

Dear Heather,

We are absolutely proud and overjoyed to know that your experience at Hideaway Rio Celeste was so special that you decided to share with us a special review!

Our team takes pride in creating memorable stays and we are thrilled to know that Paulo, Justin, Cristian, Kathy, Jennifer, Nano, Felix, Juan Carlos and Walter had such a positive impact on your visit. I will personally share your kind words with them; they will be thrilled to know that their dedication made your stay so special.

We are also pleased that you enjoyed the peaceful atmosphere and comfort of our hotel. We couldn't agree more that it is our amazing team that truly makes Hideaway Rio Celeste unique , thank you for highlighting us.

It was a pleasure hosting you and we look forward to welcoming you back to your rainforest retreat in the future.

Warm greetings from the rainforest,
Rachell Calvo M.
Guest Experience Associate
Rio Celeste Hideaway Hotel

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed 4 February 2025 via mobile

This is an amazing hotel that puts you right in the middle of the mysterious and beautiful rainforest. We stayed in a garden casita which was so spacious and had a truly awesome bathroom! Plus an outdoor shower which is an lovely experience! Walking along the paths of the hotel was a delight and we also ventured down to the River Celeste via the Armadillo trail. The staff are friendly and helpful and so good at helping you look at sloths and the many birds that live there - the birds also flock to the garden by the restaurant where there are feeding stations to attract them. Breakfast time was punctuated by guests oohing and ahing as toucans etc ate the fruit staff put out.
The breakfast was excellent with a good choice of bespoke dishes to order. Dinner, lunch and snacks by the pool were also excellent. Our only gripe was the price of wine! Living in London we are used to high prices but 18 $ for a glass of wine seemed extortionate. Even the cocktails were cheaper…..
We did an excellent tour of the nearby park and walked to the waterfall where the water was a blue colour - highly recommended. We also took the night tour at the hotel and saw tree frogs and snakes.
The pool is lovely and the sun beds are covered so when it rains you stay dry…..there are 3 jacuzzis though they seemed to be having problems regulating the temperature when we were there.
All in all a fab experience.
We loved this hotel and can see why guests return.

Date of stay: February 2025
Trip type: Travelled as a couple
1  Thank lynnelovestrav
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rio Celeste Hideaway Customer Support, Atención al huésped/Recepción at Hideaway Rio Celeste Hotel, responded to this reviewResponded 7 February 2025

Dear Rhodes,

Thank you for sharing your wonderful experience! We’re delighted that you enjoyed your stay in our garden cottage and that the outdoor bath and shower added to the magic of your jungle retreat. It’s great to hear you loved exploring our trails and the stunning Río Celeste.

We’re also pleased that our team helped make your stay memorable, whether spotting wildlife or enhancing your dining experience. Breakfast is indeed a great time for birdwatching, especially toucans! We appreciate your feedback on wine prices and will take it into account as we review our offerings.

We’re glad you enjoyed the pool and hot tubs, though we apologize for any inconvenience. We’ll look into it to ensure a seamless experience for future guests.

Thank you again for choosing us—we’d love to welcome you back for another rainforest adventure!

¡Pura vida!

Manfred Picado Mora
Guest Experience Associate
Rio Celeste Hideaway Hotel

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Reviewed 30 January 2025

In the clouds, both literally and figuratively! The hotel offers luxurious accomodations, a variety of amenities, friendly staff and exquisite cuisine; all surrounded by lushy tropical vegetation. This place is a must-stay in Costa Rica.

Date of stay: January 2025
Trip type: Travelled with family
Thank gabypU1438SU
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rio Celeste Hideaway Customer Support, Atención al huésped/Recepción at Hideaway Rio Celeste Hotel, responded to this reviewResponded 2 February 2025

Dear Gaby P,

Thank you very much for taking the time to share your wonderful experience at our hotel.
We are thrilled to hear that you enjoyed our luxurious accommodations, amenities, friendly staff, and restaurants, as well as the lush tropical vegetation that surrounds us.
It means the world to us to know that you consider our hotel a must-stay in Costa Rica. We would be honored to welcome you back on your next visit!

¡Pura vida!

Manfred Picado Mora
Guest Experience Associate
Rio Celeste Hideaway Hotel

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed 30 January 2025

I planned a 30th birthday surprise for my husband to Costa Rica. We stayed at the Hideaway for 5 nights. We arrived rather late due to a delayed flight but we were greeted warmly with a fresh welcome drink along with our room keys and hotel map.

Our casita was impeccably clean and comfortable. Not to mention, a perfect mixture of modernity and nature. The property has a ton of wildlife all over including frogs, a sloth, a capuchin monkey, and plenty of birds. It was incredible to take in the animals while having breakfast. The pool is clean and warm, in addition to 3 hot tubs which came in handy for the cool rainy weather we experienced.

As far as restaurants, there are 2 on property for which reservations are required. No worries, everyone at reception is more than willing to make it a seamless process. A very special thank you to the waitstaff; Josue, Paulo, Cristian and Katherine. Each of them went out of their way to be friendly, welcoming, and accommodating. My favorite of the 2 is definitely Mandarina; their new Asian fusion spot. I had a fried rice there that I still think about. While dining at Mandarina, manager Nelson engaged us in a friendly conversation about our thoughts on the food and even gave us a keepsake to take home - a little tree frog figurine that now sits in our living room.

The reception staff were also fundamental in helping me give my husband a sweet surprise for his birthday. Rachell was able to print a card with a personalized message and provide petals in our room.

My husband and I also enjoyed walking on the property as there are 2 trails that lead to the Rio Celeste. We also had the opportunity to get body scrubs done at the spa with Maria and Juan Carlos. We left feeling squeaky clean and rejuvenated.

If privacy, comfort and nature are on your checklist; then Hideaway Rio Celeste should be your next destination. Pura vida!

P.S Come prepared for rain just in case; rain jackets, light sweaters, closed toe shoes

Date of stay: January 2025
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank melinas975
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rio Celeste Hideaway Customer Support, Atención al huésped/Recepción at Hideaway Rio Celeste Hotel, responded to this reviewResponded 31 January 2025

Dear Melina,

Thank you for choosing The Hideaway to celebrate your husband's 30th birthday and for sharing such a wonderful review! We’re delighted to hear that your stay was filled with memorable moments, from the warm welcome upon arrival to the incredible wildlife encounters and relaxing spa treatments.

It’s great to know that you enjoyed our casitas, the dining experiences; especially at Mandarina, and the thoughtful service from our team. Josue, Paulo, Cristian, Katherine at the restaurants and the F&B manager Nelson will be thrilled to hear your kind words!, thanks.

It was a pleasure for me to assisting you with the personalized surprise for your husband. Warm hug from Rachell at the front desk.

We’re also happy that you had the chance to explore the trails leading to Río Celeste and take in the natural beauty surrounding us. Your advice about preparing for the rain is spot on, it’s all part of the rainforest experience! Please come ready for the rain!

We truly appreciate your visit and hope to welcome you back for another unforgettable stay. Pura vida!

Rachell Calvo M.
Guest Experience Associate
Rio Celeste Hideaway Hotel

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed 27 January 2025

This is a nice hotel, but I think the rating are a bit high for what you get. I would rate this more of a 4.3 or 4.5 star out of 5. The good: Beautiful scenery, lovely staff, the vibe is nice and clean. The negatives that I am surprised people do not mention more: A busy road runs on the side of many of the hotel cabins so you can hear vehicles going up the hill all day and night. The service for food and drink is very slow - food often came out 45 minutes to an hour after ordering (but staff is very friendly), the drink pours for a glass of wine are expensive but very chintzy pours - I would guess they are 3-ounce pours, honestly the worst margarita I have ever had. Those are the bad but mostly, it was great. Just giving some honest feedback that I think I would have liked to know (mainly the loud road next to the hotel cabins).

Date of stay: January 2025
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Brett M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rio Celeste Hideaway Customer Support, Atención al huésped/Recepción at Hideaway Rio Celeste Hotel, responded to this reviewResponded 31 January 2025

Dear Brett M,

Thank you for sharing your valuable feedback. We are delighted to hear that you enjoyed the breathtaking scenery, the warm hospitality of our team, and the overall ambiance of the hotel.

We understand the importance of a peaceful atmosphere, and due to improved access to the area, the location has become more frequently visited. We are aware that this may have an impact on the tranquility of some rooms, and we are actively working on solutions to minimize this and ensure that it does not affect the experience of our valued guests.

Regarding your dining experience, we sincerely apologize for any delays you encountered. We are actively reviewing our service times and will be discussing them with our team to ensure we make the necessary improvements.

Your feedback plays a crucial role in helping us refine our services, and we are grateful for your thoughtful comments. We sincerely hope to welcome you back soon, providing you with an even more exceptional Hideaway experience.

Rachell Calvo M.
Guest Experience Associate
Rio Celeste Hideaway Hotel

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