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Reviews (1,173)
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All reviewsmade to order breakfastindustrial areaevening receptiondenver stapletonmanagers receptionhappy hourbreakfast staffcomplimentary breakfastliving roomgreat place to staybreakfast was excellentvery nice stayomeletshuttle servicethe breakfast areaup to dateclose to the airport
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Reviewed 22 September 2017 via mobile

This was a very. NIce hotel. The room was good as always at Embassy. The reception food in evening was very good. Breakfast was good as usual
The front desk person named Tabitha was very helpful when I called a few days ahead of our stay. We were going to have to return a Uhaul truck and she researched and found the nearest one & gave directions. On our departure day, we had to catch an early flight. We got up early and had breakfast that the hotel offers. The other person who we liked was very cheerful at 6am and brightened up our morning was a chef. I asked her name as I want to also mention her and she said everyone refers to her as "Mamma". She was so welcoming at that early hour and made us laugh. When we go to visit our daughter we will stay here again
The one thing I have a complaint about is the person who answered the phone when we were looking for the hotel (so frustrated forgot to ask her name) didn't know any of the freeway/highways. She couldn't tell us what freeway to get on to take the exit 280. She just kept saying "I don't know, I only know streets. Obviously she is a local and didn't say "let me get someone to help you" So hotel shouldn't have her answering the phone

Stayed: September 2017, travelled as a couple
Thank Sel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ed. D, General Manager at Embassy Suites by Hilton Denver Stapleton, responded to this reviewResponded 23 September 2017

Mama and Tabby are indeed great and we will make sure to let them know that you mentioned them in your comments. Both are stars on our team. We apologize for the problem you encountered on the phone when seeking directions to our hotel. It is obvious that we have missed something in our training efforts, and will address this as quickly as possible, Thanks for letting us know, and for allowing us to serve you while in Denver. Take care!

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Reviewed 21 September 2017

Enjoyed the stay at this location. Friendly staff and even though we're Cowboys fans, everyone in the hotel was friendly. The breakfast were very good. Wish there was a shuttle to take you to and from the games.

  • Stayed: September 2017, travelled as a couple
    • Value
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Review collected in partnership with Embassy Suites Hotels
Thank gregwW2802JU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ed. D, General Manager at Embassy Suites by Hilton Denver Stapleton, responded to this reviewResponded 23 September 2017

It was great to have so many great Cowboy fans in the hotel last weekend. Our hotel team has a good number of team members who were hoping for a Cowboy victory right along with you. Should you return for a future game, the hotel does provide shuttle service to the light rail station near our hotel that would take you to the stadium. Thank you for the opportunity to serve you and your family while in Denver.

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Reviewed 20 September 2017

Excellent staff at this hotel. Really know how to do things right for the guest! Comp airport shuttle is a super value and if they have time will take you to shops and other places close by. Some buildings may be newer and prettier but no one can beat this staff and service here!

  • Stayed: September 2017, travelled as a couple
    • Value
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Review collected in partnership with Embassy Suites Hotels
Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ed. D, General Manager at Embassy Suites by Hilton Denver Stapleton, responded to this reviewResponded 23 September 2017

We appreciate your recognition of our team. They are the heart and soul of our hotel, and it is great when they are noticed for the job they do and the attitude they bring each day. Thank you for allowing us to serve you will in Denver. Take care!

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Reviewed 11 September 2017

The staff at this hotel went out of their way to ensure our stay was fantastic. The breakfast staff were especially friendly and accommodating--all the way down to cooking our eggs just the way we like them. The rooms, lobby, dining areas, etc. were all very clean. The only downfall I could find was that the elevators were a bit slow, but that can be overlooked. The breakfast and manager's reception are always a nice value-add at Embassy Suites hotels and this one is no different. The rooms were very quiet, despite my concerns with being so close to the interstate. A great convenience was that we were close to the light rail station, which we took advantage of for a Colorado Rockies game. I will stay here again if ever in the area. Thanks for a wonderful experience for our multi-generational travel group!

  • Stayed: September 2017, travelled with family
    • Value
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Review collected in partnership with Embassy Suites Hotels
Thank Rebecca B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ed. D, General Manager at Embassy Suites by Hilton Denver Stapleton, responded to this reviewResponded 16 September 2017

Denver's light rail system does open up a lot of activities and events for our guests to see and take part in, and it is only a short shuttle ride from the hotel. We are glad you had the opportunity to use the light rail and take in a Rockies game. They are having an amazing season thus far! Thanks for choosing our hotel and giving us the chance to be of service to you and your family. Hope to see you again soon...take care!

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Reviewed 10 September 2017

We have traveled all over the USA and the world. This hotel is better than The Broadmoor and The NYC Plaza. We come here because of the consistently excellent food and outstanding staff. Margarita and Maria took dining service and room service... outstanding! Jody and Alana at the bar are terrific.The gentleman Happy Hour Bartender fixes awesome margaritas (and everything else)! And Mama at breakfast.... FABULOUS!!

Room Tip: Anywhere here is a deal for the Happy Hour/Chef Quality Cuisine/Staff
  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Perchie77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ed. D, General Manager at Embassy Suites by Hilton Denver Stapleton, responded to this reviewResponded 16 September 2017

Thank you so much!!! Each of us truly appreciate your kind words. I will make sure that Margarita, Maria, Jody, Alana, Luis, & Johnny get a copy of your review letting them see how their efforts are noticed and appreciated by our guests. We hope to see you again in the near future, and thank you for allowing us to serve you while in Denver. It is our honor and privilege to do so.

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