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“Good recovery after starting off on the wrong foot”

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Embassy Suites by Hilton Denver Stapleton
Ranked #19 of 161 Hotels in Denver
Certificate of Excellence
Reviewed 23 September 2017

Let's get the bad out of the way first...arriving after 10 pm at night, I found the bathroom had not been fully cleaned. I'll spare you the photos, but it was toilet seat related. After a long day of work and then travel, the last thing I wanted was a room change. Housekeeping arrived within 10 minutes of my call and thoroughly resolved the issue. So, I can't give 5 stars for the glaring lack of attention to detail, but nearly all other aspects of the stay were pleasant.

The layout is reminiscent of the traditional two room Embassy Suite, but instead of a bulky dark-wood armoire that I used to see in some Embassy rooms at other locations,, there was an extra desk and a dresser in the bedroom with three good-sized drawers plus a closet off to the side with a room safe and ample room for a week's worth of clothes. There's another dresser in the living room that the TV sits on as well.

Breakfast was cooked to order and while it's done on a separate grill instead of an omelet pan, the egg whites were good and loaded with the veggies I asked for. There is a lot of table space for diners, but if you go much past 7:45 a.m. or so on the weekends, you'll likely be walking to the far side of the atrium for a seat. The one minor issue I had with dining was that room service never picked up on Saturday night, forcing me to explore GrubHub, Eat24, etc. to order something to the room. No big deal, but a bit of lost revenue for the hotel.

To close things out, both shuttle drivers from and to the airport were friendly and I was picked up within about 20 minutes of calling as this property is a bit of a haul from the airport. It was easy to book my morning ride back to the airport the night before and the driver took off on time.

Had the bathroom been clean on arrival, this would have been a 5 star review as I like the updated bedroom layout that feels more open with the closet built in off to the side.

Stayed: September 2017
Thank HuskerFlyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ed. D, General Manager at Embassy Suites by Hilton Denver Stapleton, responded to this reviewResponded 30 September 2017

Thanks for your comments and I assure you we will address the housekeeping and room service issues you mentioned. There is no excuse for either to have happened. We appreciate being given the opportunity to serve you while in Denver, and hope to see you again soon. Take care21

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Reviewed 22 September 2017 via mobile

This was a very. NIce hotel. The room was good as always at Embassy. The reception food in evening was very good. Breakfast was good as usual
The front desk person named Tabitha was very helpful when I called a few days ahead of our stay. We were going to have to return a Uhaul truck and she researched and found the nearest one & gave directions. On our departure day, we had to catch an early flight. We got up early and had breakfast that the hotel offers. The other person who we liked was very cheerful at 6am and brightened up our morning was a chef. I asked her name as I want to also mention her and she said everyone refers to her as "Mamma". She was so welcoming at that early hour and made us laugh. When we go to visit our daughter we will stay here again
The one thing I have a complaint about is the person who answered the phone when we were looking for the hotel (so frustrated forgot to ask her name) didn't know any of the freeway/highways. She couldn't tell us what freeway to get on to take the exit 280. She just kept saying "I don't know, I only know streets. Obviously she is a local and didn't say "let me get someone to help you" So hotel shouldn't have her answering the phone

Stayed: September 2017, travelled as a couple
Thank Sel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ed. D, General Manager at Embassy Suites by Hilton Denver Stapleton, responded to this reviewResponded 23 September 2017

Mama and Tabby are indeed great and we will make sure to let them know that you mentioned them in your comments. Both are stars on our team. We apologize for the problem you encountered on the phone when seeking directions to our hotel. It is obvious that we have missed something in our training efforts, and will address this as quickly as possible, Thanks for letting us know, and for allowing us to serve you while in Denver. Take care!

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Reviewed 21 September 2017

Enjoyed the stay at this location. Friendly staff and even though we're Cowboys fans, everyone in the hotel was friendly. The breakfast were very good. Wish there was a shuttle to take you to and from the games.

  • Stayed: September 2017, travelled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank gregwW2802JU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ed. D, General Manager at Embassy Suites by Hilton Denver Stapleton, responded to this reviewResponded 23 September 2017

It was great to have so many great Cowboy fans in the hotel last weekend. Our hotel team has a good number of team members who were hoping for a Cowboy victory right along with you. Should you return for a future game, the hotel does provide shuttle service to the light rail station near our hotel that would take you to the stadium. Thank you for the opportunity to serve you and your family while in Denver.

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Reviewed 20 September 2017

Excellent staff at this hotel. Really know how to do things right for the guest! Comp airport shuttle is a super value and if they have time will take you to shops and other places close by. Some buildings may be newer and prettier but no one can beat this staff and service here!

  • Stayed: September 2017, travelled as a couple
    • Value
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Review collected in partnership with Embassy Suites Hotels
Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ed. D, General Manager at Embassy Suites by Hilton Denver Stapleton, responded to this reviewResponded 23 September 2017

We appreciate your recognition of our team. They are the heart and soul of our hotel, and it is great when they are noticed for the job they do and the attitude they bring each day. Thank you for allowing us to serve you will in Denver. Take care!

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Reviewed 11 September 2017

The staff at this hotel went out of their way to ensure our stay was fantastic. The breakfast staff were especially friendly and accommodating--all the way down to cooking our eggs just the way we like them. The rooms, lobby, dining areas, etc. were all very clean. The only downfall I could find was that the elevators were a bit slow, but that can be overlooked. The breakfast and manager's reception are always a nice value-add at Embassy Suites hotels and this one is no different. The rooms were very quiet, despite my concerns with being so close to the interstate. A great convenience was that we were close to the light rail station, which we took advantage of for a Colorado Rockies game. I will stay here again if ever in the area. Thanks for a wonderful experience for our multi-generational travel group!

  • Stayed: September 2017, travelled with family
    • Value
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Review collected in partnership with Embassy Suites Hotels
Thank Rebecca B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ed. D, General Manager at Embassy Suites by Hilton Denver Stapleton, responded to this reviewResponded 16 September 2017

Denver's light rail system does open up a lot of activities and events for our guests to see and take part in, and it is only a short shuttle ride from the hotel. We are glad you had the opportunity to use the light rail and take in a Rockies game. They are having an amazing season thus far! Thanks for choosing our hotel and giving us the chance to be of service to you and your family. Hope to see you again soon...take care!

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Additional Information about Embassy Suites by Hilton Denver Stapleton

Address: 4444 Havana St, Denver, CO 80239-2926
Phone Number:
Region: United States > Colorado > Denver > Stapleton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Family Hotel in Denver
#14 Best Value Hotel in Denver
#14 Romantic Hotel in Denver
#24 Business Hotel in Denver
Price Range: $178 - $287 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Denver Stapleton 3.5*
Number of rooms: 210
Official Description (provided by the hotel):
The Embassy Suites Denver Stapleton is the perfect combination of location, amenities, service and value. Our 210 Suite Hotel is conveniently located 15 minutes from the Denver International Airport and provides complimentary shuttle service to and from. The property is 10 minutes from Downtown Denver and the Convention Center. Surrounding a lush seven story Garden Atrium with fountains, each of our two room suites include complimentary cooked to order breakfast and a nightly Manager's reception with complimentary cocktails and hors d'oeuvres. All suites feature: Complimentary hi-speed internet access, Refrigerator, Microwave, Coffee maker, Wet bar, High definition flat screen TVs. The latest Hilton amenities. The Hotel is located 5 minutes from the Northfields Premier Shopping Center and Mall and the Stapleton Shopping District both of which offer diverse shopping, entertainment and dining options. Within two miles is Dick's Sporting Goods Park, home of the Colorado Rapids and the largest sporting park in the United States. ... more   less 
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Also Known As:
Embassy Suites Hotel Denver
Embassy Suites Denver
Denver Embassy Suites

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