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Edwin N
Bentonville, Arkansas

A great choice for Downtown Denver

5.0 of 5 bubblesReviewed 16 Oct 2022via mobile
A terrible Marriott experience at a Tulsa, OK SpringHill Suites resulted in me breaking up with Marriott and moving all my stays to Hilton. Exceptions for KC Downtown Marriott. As I was moving to Hilton, my wife and I decided to spend a week in Denver to burn through some Marriott Points. We selected this property and we were very glad we did. Check-in staff were amazing! Room was upgraded and spacious. Having separate room and kitchen/living area was very nice to have. Location is fantastic as it’s a short walk to mall street which has tons of shopping and restaurants.
Breakfast was a very nice addition to this property.
I highly recommend this property when your travels take you to Downtown Denver.
Date of stay: May 2022
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Departure51921439478, General Manager at Residence Inn Denver City Center, responded to this review
Responded 16 Oct 2022
Thanks for the review, 728edwinn!

We're delighted your time at Residence Inn Denver City Center was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our smooth check-in process and spacious accommodations as well as our ideal location and breakfast service. That's what we like to see! We look forward to hosting you again soon for another great experience.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 13 October 2022

The room size was excellent and location good for picking up Uber/Lyft to get everywhere, but that's where it ends. The room was very musty smelling and housekeeping neglected to come on appointed day. I alerted the front desk who assured me it would be taken care of first thing in the morning. Came back the next day from long hiking trip and room was still not made up. Again, alerted the front desk and they assured me it would be taken care of. Three days hauling towels from the main office was not fun. The body wash dispenser was empty so luckily I always travel with a bar of soap just in case. When they finally cleaned the room they just removed the empty shower wash dispenser and didn't even replace it. And while I know marijuana is legal in Colorado, I would think the hotel would have a ban on smoking it in the guest rooms. However, it was so strong it was seeping through the walls from the suite next door - I was on the second floor and no one was smoking on the landing, so clearly they were smoking in the room. There was also an abandoned, crashed vehicle in the parking lot with towels stuffed in the windows for the duration of my stay. I would not recommend this location, management does not have any control over housekeeping apparently nor do they have a quality control process.

Room tip: Laundry has credit card machines but only takes quarters, and out of four dryers, only two were functional. Washers were dirty inside.
Date of stay: October 2022
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Kap822
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Departure51921439478, General Manager at Residence Inn Denver City Center, responded to this reviewResponded 13 October 2022

We appreciate the time you took to give us feedback, Kap822.

Our staff takes a lot of pride in the one of kind service we provide. It's very disappointing to see your experience with us was not the standard we're accustomed to sharing. We always strive to exceed all of the needs of our guests. We'll be sure to address your concerns internally and we would love to show you how hard we work to give our guests the best service in the future.

We hope to share a more positive experience with you soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2022 via mobile

I was in town for a conference and overall had a very good stay. I was there 6 nights They told me at check in that housekeeping was every 2 days. What I found out was that you have to ask at the desk the day before to have them come. I really just need trash pick up and fresh towels. When they did come they did a great job. I had a couple little routine things that needed fixing when I first arrived. The guy came the next morning and took Care of it all. My TV in the living room area volume didn’t work right It only came on very low and sort of out of the back of the TV. It was weird. I only ate breakfast once - I am not a breakfast person- but it was the usual spread as at other Residence Inns. The beds were new and very very comfortable. There are washers and dryers. The washer is $3 in quarters but the machine holds more than my home washer. The dryer I think was $1 for 30 minutes which was plenty of time. Everything was very clean
The bad part is that the recent remodeling of the Hotels by Corporate are beautiful but not practical. Instead of all drawers in the clothes chests, there are 2 drawers and a large open area but the open area is colored dark inside. It is very easy to not see an item and leave things behind. Also, the new lights are in the wrong place. The overhead light at the bathroom sink is in the middle of the area half way between the closet and the sink. Whichever way you are looking, you cast a shadow on it because of the light. There are lights in the mirror for make up but they really shine in your eyes. In the kitchen, the light is again in the middle. You cast a shadow trying to do dishes or cook. The light under the microwave over the cooktop is very dim, not useful for anything but a dim nightlight. I had a large flashlight with me that I used to cook. I only go into such detail as the corporate folks need to know. Wish I would have had a trouble light to use for cooking. The cook top is one of the glass/ ceramic type and very difficult to control temp. I am accustomed to a gas stove so that make be part of it. I had an oven in my room which was terrific and allowed me to bake as well. The dishwasher is a little loud. You might want to run it while you are gone.
I had a special rate that included parking, otherwise it is $42 per day. The parking has in and out privileges which is unusual for the area. What is nice is that the parking is part of the same building. The lobby is on the first floor then the next few levels are the parking garage floors then the room care above that. The door into the anteroom for the elevate requires a hotel key. The floors with rooms requires a key as well. There is a small bar on the first floor - the bartender was very friendly and kind. They have the usual assortment of high and moderate end liquors and beer and wine. The front desk people were really terrific- kind and helpful day and evening.
There is a Trader Joe’s about a mile and a half away. Fairly close to there on Colfax is a big liquor store something like a smaller version of total wines- I was able to speak with a worker whose expertise was local beers and he helped me select several microbrews that are only sold in the general area to bring home as gifts for the neighbors who all like to try new things. They have a nice selection of wines so I was able to get a couple of bottles to try that I had not previously had. There are other grocery stores as well within a couple of miles. on 16th and California, about 3-4 blocks and an easy walk there is a Target that has a grocery section. They have a security presence as you enter and they watch carefully. There are a number of gift shops along 16th street with the usual assortment of souvenirs - shirts, sweatshirts, bottle openers, refrigerator magnets, canvas bags, post cards et cetera. Further down 16th, a block or so past the Target, there are great restaurants and a wonderful local candy shop that makes their own chocolates and a candy shop with lots of the things young kids like such as sour candies, candy necklaces, bulk jelly beans and other items. It is cool to just look. Found some great gifts there as well.
The downside to downtown Denver is a huge homeless population. They don’t approach you, but there are just so many. I live in New Orleans who also has a homeless issue, but Denver was far worse in sheer numbers. Many were obviously mentally ill but most were just hanging out. The other major problem is that marijuana is smoked everywhere so that the whole of downtown smells like weed except in the very early morning around 630 to 7 am. It is not just the homeless but also that weed for recreation is legal there. I did attend a function one night close to Coors stadium. I could have walked but for safety I took an Uber. Even that went well with fast and careful service. They made sure I was inside the place and then the hotel before they left.

Date of stay: October 2022
Trip type: Travelled solo
Thank 1Karen616
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Departure51921439478, General Manager at Residence Inn Denver City Center, responded to this reviewResponded 11 October 2022

Thank you for taking the time to share your lovely review with us, 1Karen616.

We're thrilled to hear you had such an enjoyable experience with us and that you enjoyed our convenient location, secure property, friendly staff, comfortable beds, plentiful amenities, clean accommodations and varied breakfast options. We care about the comfort and satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback regarding the layout of our renovated rooms, our parking policy and the safety regarding the surrounding areas to the appropriate members of our management team so that we may improve moving forward.

We're looking forward to sharing a more enjoyable experience with you soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2022

Really nice hotel - full buffet breakfast, nice and spacious rooms with easy access to a lot of different spots in the downtown area. Service from the staff I encountered were pleasant. The surrounding area does have homelessness but is not unsafe

Date of stay: October 2022
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Ankit J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Departure51921439478, General Manager at Residence Inn Denver City Center, responded to this reviewResponded 9 October 2022

Thanks for the wonderful review, ankitj293!

We're happy your time at Residence Inn Denver City Center was so excellent! It's great that you enjoyed our bountiful breakfast selection, spacious and comfortable accommodations and convenient central location. We endeavor to ensure our guests have a memorable and relaxing experience, so we appreciate your praise for our friendly and dedicated team.

We can't wait to host you again soon for another splendid stay!

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Reviewed 8 September 2022

Our suite was large enough for three adults. Front desk staff was very helpful and friendly. Breakfast buffet was well stocked. Convenient to Rockies stadium and the Union Station area restaurants. Parking was convenient although a little expensive.

Date of stay: July 2022
    • Location
    • Rooms
    • Service
Thank Robert M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Departure51921439478, General Manager at Residence Inn Denver City Center, responded to this reviewResponded 8 September 2022

Thanks for the excellent review, Robert!

We're delighted your time at Residence Inn Denver City Center was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our spacious accommodations, ample parking and friendly staff as well as our delicious breakfast buffet and convenient location to many of the city's wonderful attractions. That's what we like to see! We look forward to hosting you again soon for another fantastic experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2022 via mobile

The front desk staff was delightful! I loved their sense of humor and can-do attitude. Breakfast was also pleasant instead of being overcrowded. The rooms were clean, well-designed, and comfortable. USB ports were strategically placed, but some did not seem to work. We opted to not rent a car as the hotel is within walking distance to Coor’s Field. That saved the parking fees! I wish Bonvoy had a note in the room about being able to request daily maid service—I think that would have let guests know what to expect. The staff readily accommodated us with a late check out, but the computer shut off the cards at 11 AM. Again, the front desk took care of that very professionally.

Date of stay: August 2022
Trip type: Travelled as a couple
Thank Dan_Yucaipa_CA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Departure51921439478, General Manager at Residence Inn Denver City Center, responded to this reviewResponded 13 August 2022

Thank you for taking the time to share your review with us, Dan.

We're glad to hear you had such a great experience with us. It's wonderful our staff made you feel so welcome and that you appreciated our comfortable accommodations and convenient amenities. We care about the satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to our team.

We're looking forward to sharing an even more pleasant experience with you soon. Thank you again and have a wonderful day!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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