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flboy1966
Asheville, North Carolina

Dirty rooms

2.0 of 5 bubblesReviewed 1 Mar 2023via mobile
I had to change rooms multiple times at check in due to dirty rooms.
When I arrived I was told the one bedroom I had reserved wasn't available yet but they had a studio. I took that since I wanted to get into the room. I went to the room on the 14th floor and found multiple hairs and other things stuck to the duvet. They appear to be stuck due to the duvet because the duvet was coming apart and needed replacing due to the pilling. I returned to the front desk and obtained a second room on the 8th floor. I walked into a one bedroom suite that was "not available" 10 minutes earlier. This room had hairs in the shower, toilet, vanity drawer and again in the bed on the duvet that was coming apart. There was also food left in the refrigerator. I returned for a second time to the desk. I obtained a third room and took the AGM with me. This room had hair on thr toilet and when I told the AGM he said "just one?". I told him I could live with it since the bed was clean. I told the AGM they have a cleanliness issue since I should not have change rooms multiple times due to hair in the bed and other areas. The only compensation I was offered was a market item. Very disappointing stay.
Date of stay: February 2023
Room Tip: Check the bedding to make sure it's clean
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Departure51921439478, General Manager at Residence Inn Denver City Center, responded to this review
Responded 1 Mar 2023
We appreciate the feedback, flboy1966.

It's unfortunate your time with us was less than ideal. We care about the satisfaction and happiness of our guests. We regret that your room wasn't refreshed properly. It's important to us that we offer our guests a quality experience so we'll address your concerns with the appropriate members of our team moving forward.

We hope you give us another opportunity to share a more positive experience with you soon.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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22 - 27 of 981 reviews
Reviewed 7 January 2023

Friendly, efficient front desk team (special thanks to Brad) welcomed us to NYEve in downtown Denver. This hotel is close to light rail, restaurants, and easy walking distance to the Convention Center/DCPA. The hotel had fresh decor, our room was well stocked, everything was clean and inviting. Breakfast on NYDay included scrambled eggs, biscuits & gravy, hard boiled eggs, yogurt, several types of milk incl chocolate, and a few other goodies. (The coffee, not so good). We were able to open the windows and see /hear the midnight fireworks.

Date of stay: January 2023
    • Value
    • Location
    • Service
1  Thank MendysMum
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Departure51921439478, General Manager at Residence Inn Denver City Center, responded to this reviewResponded 7 January 2023

Thanks for the lovely review!

We're delighted you enjoyed your time at Residence Inn Denver City Center! It's fantastic you appreciated our delicious breakfast selection. We care deeply about the happiness and satisfaction of our guests and your praise for our food lets us know we're doing our job.

We look forward to hosting you again soon for another amazing experience. Have a lovely day!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2022 via mobile

Unfortunately do to the holidays and Southwest Airlines cancelling flights around the country, I was unable to make our trip to Denver for the New Year. I called the hotel and spoke with Brad who was kind enough to cancel our reservation without penalty after hearing our travel nightmare. Brad gave our family a late Christmas present and for that, I’m extremely grateful. Marriott is by far the best hotel chain in the world. They know how to take care of their guests. I will continue to be a loyal Marriott Bonvoy user. Thanks again Brad you rock.

Date of stay: December 2022
Trip type: Travelled with family
Thank Eric B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Departure51921439478, General Manager at Residence Inn Denver City Center, responded to this reviewResponded 2 January 2023

Thank you for the fantastic review, Eric!

We're delighted to hear that you had an amazing experience at Residence Inn Denver City Center! We appreciate your compliments regarding our hard-working team. We will make sure to pass on your kind words to Brad! We look forward to hosting you again soon for another fantastic experience!

Thank you again for sharing your review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 December 2022

It matters a lot to me whether the people who operate a hotel are friendly and professional, and they definitely were here. I also found the location of this Residence Inn to be well placed relative to the places I needed to go, and the free breakfasts each day were ample and much appreciated. But, I'm only giving two stars for this visit for two reasons. First, I was on a high floor and at times only one of the three elevators was functioning properly, making for some longish waits to go up or down. Second, and more bothersome, I found and killed three cockroaches during my two-day stay, on a countertop in the kitchenette area. I scoured the rest of the room after that and am prepared to say I got them all. Still! I reported this to the front desk upon checking out and I received an apology and an explanation that cleaning services are handled by company contracted by the hotel. I don't know what I was expecting but this explanation was unsatisfying and appeared to be more passing the buck than anything else.

Date of stay: December 2022
Trip type: Travelled solo
Thank donald c
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brad Leonard, General Manager at Residence Inn Denver City Center, responded to this reviewResponded 13 December 2022

Dear 497donaldc,
Thank you for taking a moment to comment on your stay. I am delighted you found our staff to be friendly and professional. However, I am distressed to hear of the pest issue in your room. Please accept my apologies for this issue. This truly is an isolated incident and certainly not a common theme in our hotel. In addition, I will work with our team and coach them on an appropriate way to respond. I do not ever want us to sound like we are passing the buck. We take great pride in our service and cleanliness and the buck stops with me. Rest assured, we have addressed this issue accordingly and I am confident we have it resolved. Thanks again for your feedback and we do hope to have another opportunity to serve you in the future.

Sincerely,
Brad Leonard
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2022

At the last minute, we decided to come to Denver to see the Bridgerton Experience. Wanted to stay in town so we didn't have to drive home after, and this was a good place to stay. Walking distance to 16th street and just down the street a couple hundred feet from a cute bar. Ubered to the "experience" and Ubers were here within 5 minutes! The hotel itself is clean and the staff is so friendly. I would have to agree, though, with another reviewer, that the room was unusually sparse. It was a nice big room, with a gorgeous view of the city, but there was barely any furniture. My husband said it seemed like an old apartment turned into a hotel room. Breakfast the next morning was good. The eggs were delicious, and the oatmeal was tasty, but there weren't any extras to put into it. I love it when I can add dried cranberries, nuts and granola to it to add a little flavor. Overall it was a good experience. Just a couple of tweaks, and it would have. been EXCELLENT!!

Date of stay: November 2022
    • Rooms
    • Cleanliness
    • Service
Thank DianeN158
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Departure51921439478, General Manager at Residence Inn Denver City Center, responded to this reviewResponded 28 November 2022

Thank you for the great review, DianeN158!

We're happy you had a pleasant experience with us! It's lovely you enjoyed our ideal location, clean, spacious accommodations, breakfast service, and kind staff so much. That's what we like to see! We endeavor to offer a top-notch experience for our guests so we'll be sure to discuss your concerns moving forward.

We look forward to hosting you again soon for an even better experience!

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Reviewed 31 October 2022

I stayed here while attending a conference. This is about a 10 min walk to the convention center, and a pretty straight shot down Champa street to 14th St where the convention center is. I walked it all days to and from. It is close to many dining options and popular people places. I felt safe on these walks. No issues.

Great morning complimentary breakfast. I remember seeing Eggs, Sausage, cereals, bagels, oatmeal, fruit, yogurt, milk, juice, coffee and many other things. Something everyone can find to eat. Nice big eating area which I appreciate.

Date of stay: October 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
1  Thank Kevin R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Departure51921439478, General Manager at Residence Inn Denver City Center, responded to this reviewResponded 31 October 2022

Thank you for this lovely review, Kevin!

We're thrilled to know you had such a wonderful experience at Residence Inn Denver City Center. We're also glad you enjoyed our prime location and proximity to so many of the city's best attractions. We look forward to hosting you again so we can share yet another fabulous experience with you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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