Friendly, efficient front desk team (special thanks to Brad) welcomed us to NYEve in downtown Denver. This hotel is close to light rail, restaurants, and easy walking distance to the Convention Center/DCPA. The hotel had fresh decor, our room was well stocked, everything was clean and inviting. Breakfast on NYDay included scrambled eggs, biscuits & gravy, hard boiled eggs, yogurt, several types of milk incl chocolate, and a few other goodies. (The coffee, not so good). We were able to open the windows and see /hear the midnight fireworks.

Unfortunately do to the holidays and Southwest Airlines cancelling flights around the country, I was unable to make our trip to Denver for the New Year. I called the hotel and spoke with Brad who was kind enough to cancel our reservation without penalty after hearing our travel nightmare. Brad gave our family a late Christmas present and for that, I’m extremely grateful. Marriott is by far the best hotel chain in the world. They know how to take care of their guests. I will continue to be a loyal Marriott Bonvoy user. Thanks again Brad you rock.

It matters a lot to me whether the people who operate a hotel are friendly and professional, and they definitely were here. I also found the location of this Residence Inn to be well placed relative to the places I needed to go, and the free breakfasts each day were ample and much appreciated. But, I'm only giving two stars for this visit for two reasons. First, I was on a high floor and at times only one of the three elevators was functioning properly, making for some longish waits to go up or down. Second, and more bothersome, I found and killed three cockroaches during my two-day stay, on a countertop in the kitchenette area. I scoured the rest of the room after that and am prepared to say I got them all. Still! I reported this to the front desk upon checking out and I received an apology and an explanation that cleaning services are handled by company contracted by the hotel. I don't know what I was expecting but this explanation was unsatisfying and appeared to be more passing the buck than anything else.