Let me start with some positive feedback:
1. The staff (not management) is friendly and I believe are trying to provide good service.
2. The location of the property is convenient to most of Southern Denver
3. Parking is adequate and well lit.
Don't get the wrong idea though, those are about all of the positive features of this hotel, because this is a warning not a review.
The Problems:
1. The elevator was out of service during my entire stay and other guests of longer term have reported that the elevator's performance has been spotty at best to non-existent over the past two months.
2. Guests on the third floor are commonly short changed in terms of cleaning and fresh towels because the clean towels are on the first floor and housekeeping is delayed in bringing them up for service. My room upon checkin only had one towel in the entire room.
3. Maintenance is either being deferred, not being performed or projects are beginning but not being completed, there are radiator parts in the hall ways, HVAC components are laying on the floor in guest rooms and wiring is exposed from the front of the unit in the room.
4. The smoke detector in my first room on the third floor malfunctioned at around 1:00 AM and there was no one at the property or that could be reached capable of disabling it, repairing or otherwise taking action to stop it. The front desk attendant was actually a housekeeper (which may explain the cleanliness issues on the premises) and was not familiar with how to change rooms. The attendant attempted to contact the General Manager who did not respond during the 45-minutes I was standing in the lobby, finally I was able to get a Reservation line supervisor to walk the employee at the front desk through the process of changing rooms. This was done at my own initiative because the Property's general manager was unresponsive.
5. I left a note at the front desk requesting that the General Manager of the property get in touch with me the next day. As of the writing of this post this has not occurred.
6. I generally have little confidence that l will hear anything back from the General Manager as when I was checking-in to the property, I asked to speak to the General manager, who slammed the office door adjacent to the front desk so as to avoid having to converse with me.
7. I have contacted the guest relations hotline, which is apparently woefully understaffed or the quality (or lack thereof) has led to a huge volume of calls as it took over 25 minutes to speak to a representative and my hold-time for a supervisor was longer still.
8. Finally, while waiting for the general manager during the early morning hours, I was able to look at the staff communication manual, I was interested in a note that read: DO NOT GIVE EXTRA TOWELS TO GUESTS, EVER. This message went on to explain that they would only exchange towels. So remember this hotel is one towel per room so every time you take a shower, wash your face, your hands you'll need to walk from the third floor to the front desk to exchange your towel. Have fun!
I hope that this review serves as a warning to any one thinking of staying at this property, I would advise you stay elsewhere there are multiple hotels adjacent with comparable rates. These issues are endemic of terrible management at the hotel that neither values or supports its employees, the maintenance of its property or providing outstanding service to its guests.