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All reviews long term light rail home away from home lots of restaurants convenient location alicia stewart dtc
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Reviewed 21 January 2017 via mobile

Clean room, very friendly and helpful staff. Shower had a tricky faucet. Plenty of towels provided and fully stocked kitchenette. I saw several poor reviews but we had no issues what so ever. Would stay again.

Date of stay: January 2017
Thank Leslie B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
00esa, General Manager at Extended Stay America Select Suites - Denver - Tech Center - Central, responded to this reviewResponded 23 January 2017

We appreciate your fantastic review about Extended Stay America - Denver - Tech Center - Central and for being our guest. Thank you for sharing your remarks about your clean and well-equipped room. It is great to know when a guest experiences outstanding service from our team, and they will be delighted to read your nice comments. Thanks again for giving us the opportunity to serve you, we look forward to provide you with another comfortable stay in the future.

Sincerely,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 January 2017

Let me start with some positive feedback:
1. The staff (not management) is friendly and I believe are trying to provide good service.
2. The location of the property is convenient to most of Southern Denver
3. Parking is adequate and well lit.

Don't get the wrong idea though, those are about all of the positive features of this hotel, because this is a warning not a review.

The Problems:

1. The elevator was out of service during my entire stay and other guests of longer term have reported that the elevator's performance has been spotty at best to non-existent over the past two months.
2. Guests on the third floor are commonly short changed in terms of cleaning and fresh towels because the clean towels are on the first floor and housekeeping is delayed in bringing them up for service. My room upon checkin only had one towel in the entire room.
3. Maintenance is either being deferred, not being performed or projects are beginning but not being completed, there are radiator parts in the hall ways, HVAC components are laying on the floor in guest rooms and wiring is exposed from the front of the unit in the room.
4. The smoke detector in my first room on the third floor malfunctioned at around 1:00 AM and there was no one at the property or that could be reached capable of disabling it, repairing or otherwise taking action to stop it. The front desk attendant was actually a housekeeper (which may explain the cleanliness issues on the premises) and was not familiar with how to change rooms. The attendant attempted to contact the General Manager who did not respond during the 45-minutes I was standing in the lobby, finally I was able to get a Reservation line supervisor to walk the employee at the front desk through the process of changing rooms. This was done at my own initiative because the Property's general manager was unresponsive.
5. I left a note at the front desk requesting that the General Manager of the property get in touch with me the next day. As of the writing of this post this has not occurred.
6. I generally have little confidence that l will hear anything back from the General Manager as when I was checking-in to the property, I asked to speak to the General manager, who slammed the office door adjacent to the front desk so as to avoid having to converse with me.
7. I have contacted the guest relations hotline, which is apparently woefully understaffed or the quality (or lack thereof) has led to a huge volume of calls as it took over 25 minutes to speak to a representative and my hold-time for a supervisor was longer still.
8. Finally, while waiting for the general manager during the early morning hours, I was able to look at the staff communication manual, I was interested in a note that read: DO NOT GIVE EXTRA TOWELS TO GUESTS, EVER. This message went on to explain that they would only exchange towels. So remember this hotel is one towel per room so every time you take a shower, wash your face, your hands you'll need to walk from the third floor to the front desk to exchange your towel. Have fun!

I hope that this review serves as a warning to any one thinking of staying at this property, I would advise you stay elsewhere there are multiple hotels adjacent with comparable rates. These issues are endemic of terrible management at the hotel that neither values or supports its employees, the maintenance of its property or providing outstanding service to its guests.

Room tip: 1st floor only
Date of stay: January 2017
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank GWELLFOR1847
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
00esa, Manager at Extended Stay America Select Suites - Denver - Tech Center - Central, responded to this reviewResponded 18 January 2017

Thank you for staying with us and for sharing your feedback. Please accept our apologies for being inattentive to your needs and for the unsatisfactory service you received during your stay. These issues will be addressed with our team to prevent them from occurring again. We appreciate your business and hope you will consider staying with us once more so we can provide you with the hospitality you should have experienced on this visit. Safe travels!
Sincerely,
General Manager

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Reviewed 16 November 2016 via mobile

The staff was great and helpful close to outdoors mall quite hotel !!!!!!!!!!!!!!!!!! If only the had a pool and more plants I think this would be perfect for the area of hotel. !!!!!!!!! A few crazies but what would the world be w/o them

Date of stay: November 2016
Trip type: Travelled solo
Thank wandad33
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
00esa, General Manager at Extended Stay America Select Suites - Denver - Tech Center - Central, responded to this reviewResponded 17 November 2016

We appreciate you being our guest at Extended Stay America Denver - Tech Center - Central recently and for the feedback provided. We are delighted to know you enjoyed our friendly team members and location. It was our pleasure to have you with us, and we look forward to welcoming you back soon.

Sincerely,
General Manager

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Reviewed 15 November 2016 via mobile

This place was last minute choice with hesitation I was actually surprised staff is Friendly Jacque was a great help and the room wasn't bad could use updated floor other than that I'd lodge here again

Date of stay: October 2016
Trip type: Travelled on business
Thank nJennii
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
00esa, General Manager at Extended Stay America Select Suites - Denver - Tech Center - Central, responded to this reviewResponded 16 November 2016

We appreciate your fantastic review of Extended Stay America - Denver - Tech Center - North. It is a pleasure to read that you loved your room and our friendly associates. We will be sure to share your kind words with Jacque for a job well done. Thank you so much for the positive review. We hope to see you again soon.

Sincerely,
General Manager

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Reviewed 5 November 2016

The staff was very friendly and helpful, the room was clean and very quiet....when i needed replacement items sheets, towels or anything else they were willing to assist....I also liked the pots, plates ect they offer for guests

Date of stay: November 2016
Thank Scott M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
00esa, General Manager at Extended Stay America Select Suites - Denver - Tech Center - Central, responded to this reviewResponded 7 November 2016

Thank you for sharing your wonderful review of your visit to Extended Stay America - Denver - Tech Center - North. We are pleased to read you loved our friendly associates who were attentive to all your needs and that you were impressed with your clean, well-equipped room. We appreciate you being our guest and hope to welcome you back soon!

Sincerely,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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