When i contacted hotel 5 days in advance with an attempt to cancel a reservation, i was told that i can get a refund if i cancel 7 or more days in advance. When i expressed my displeasure with this policy (please note that i was not informed of this policy when i was making a reservation via phone), the person on the other end of the phone informed me that he doesn't want me to stay in his place anyway, called me an idiot, and hanged up on me. I made multiple attempts to call the hotel back, the man on the other end keeps hanging up on me and threaten to call police if i contact them one more time. At this point, i do not even know if my reservation is cancelled or not but in any case, this is not a way to deal with your customers.
- Also Known As:
- Columbine Hotel Idaho Springs