Pulling up to the hotel it is quite old and dumpy looking on outside but it is budget priced and the room was great - sure a bit old but clean and comfy and in the middle of the hot summer it did have a window air conditioner which a lot of mountain accommodation does not have. The room also had a dining table and a microwave and fridge so that was good. Worked well for me for a one night stop on route to Denver.
Booking.com
Booking.com
Booking.com
Priceline
We booked on their website for a stay over MLK weekend but when we turned up Friday night they didn’t have a room for us as they overbooked by their mistake.
Jeremiah apologized, called Kamir, and they booked a room at La Quinta Inn to for us to stay the night. We made it clear that we weren’t going to pay for this since it’s their mistake. Kamir assured us that he will pay. When we turned up to La Quinta Inn they took our credit card number for incidentals but assured us that Kamir has paid for the room. Jeremiah then told us to come back the next morning to check in at 3 Peaks Lodge for the remaining nights but no one was at the counter until noon, so we missed half a day of skiing on Saturday.
Apologetic, Jeremiah promised us a refund for the first night plus a discount for our stay. Instead we found that we got billed in full the entire 3 nights stay including the night they didn’t have a room for us to stay, and in addition we got billed $296.91 from Le Quinta Inn. I have written numerous emails to demand a refund which they completely ignored. I finally got hold of Jeremiah on the phone, he apologized and told me that the refund would be made immediately, and took our credit card number again. I still have not seen a refund after a week. They have not responded to my email requests, they don’t answer the phone, and the phone inbox is full at 9705139009 so I can not even leave a message. Absolutely the worst customer service we’ve ever encountered.
They are essentially stealing since they have taken money from us for the time we didn’t stay, and they have not paid us back. We are usually very reasonable and have given Kamir and Jeremiah enough time and opportunity to rectify their mistake. However it is now clear that they don’t really care to provide a good customer service so I have posted this very negative review to let you know of our experience.
Well, good luck finding someone behind the desk to check in. That dude is elusive. There is no breakfast at all despite ass saying otherwise No excuse for that. Rooms beat up. TV is nice and my bed was comfortable at least. Water all over the hallway. Want to open your window to get rid of the odd smell? Not a chance. It was funny that the bathroom door was worn because it rubbed against the toilet when you opened or closed the door. Guy told me I am in one of the "nicer" units. We got a laugh out of that. F this over priced hole.
Paid $300+ for one night, absolute s***hole and extremely overpriced. Booked 2 queen beds room and got one queen + bunk beds...beds were not even made with folded sheets left on top of beds?! Water in room/shower had no pressure and was freezing until later at night. Hottub was cold and dirty... No breakfast or really no amenities whatsoever. Only plus is location, 5 min from the slopes. This place would maybe be ok for a hundred dollars per night, maybe. Will NOT come back in the future and most definitely DO NOT recommend to anyone.
Like other reviews have stated, this is a place to lay your head before skiing at Keystone but its not worth the price. I was surprised it looked like the carpet hadnt been vacuumed before our stay - or for some time before that. We noticed stains on sheets and towels. Smelled like cigarettes. On a friday night, the pricing was still very expensive and we didnt save much money compared to staying at a much nicer option up the road. Though this hotel is walking distance from the Keystone lifts, Keystone has great free parking very close to the lifts and so location is of minimal value. Better to park at keystone and save money not having to rent a locker.
THE WORST CUSTOMER SERVICE EVER!!!!! Had to cancel my stay due to testing positive for covid 19 and cancelled ahead of time via email, phone, and voicemail. I even stopped in while passing by 2 weeks later to see about getting my refund and the owner/manager hid from me. No one ever answers the phone and they are intentionally screening me. I have seen this same thing in other bad reviews so this is "a thing" for this hotel. Thankfully I cancelled because another family that we were going to stay there with was incorrectly booked into a room with 1 bed for 4 people and they called in their reservation. Dumpy hotels can be fine if the customer service is good -- this is a dumpy hotel with NO service and the owner is a liar liar pants on fire.
