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“Not even really worth the discounted price!”

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Rodeway Inn & Suites
Ranked #3 of 4 Hotels in East Windsor
Reviewed 14 November 2016

Features listed under hotel were incorrect. There was no safes, no coffee machine, no "dining area", and the view was of the back parking lot and the trees that outlined the back fence. There was pizza and beer leftover from the previous guest in the fridge. The bathroom was the worst. The light was very dim, the door didn't even close shut, toilet seat was dirty, and there were holes in the wall (see photos). I understand I probably paid the "discounted price" but it still wasn't cheap for a 2 night stay and wished we had gotten a room better cleaned and equipped for us to enjoy our stay to the fullest.

Beds were very comfortable with a pillow-top underneath the sheets. That is about all that was good.

Room Tip: request to see the room first!
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  • Stayed: November 2016, travelled with family
    • Value
    • Location
    • Service
1  Thank Lauren R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rodewayinnbradleyair, Webmaster at Rodeway Inn & Suites, responded to this reviewResponded 16 November 2016

Dear Guest,

Thank you for choosing the Rodeway Inn for your stay during your visit to our area.
We definitely appreciate every kind of criticism and suggestions about our hotel.
We have noted all you observations and concerns and have taken corrective measures to attend to each of the observations. We have also taken steps to see that all the amenities are in clean and comfortable for our guests.
We are sure that the next time you visit our area, you will be greatly pleased and will choose us for your stay. We take our guest reviews quite seriously.

Sincerely,
Hotel Manager.

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23 - 27 of 194 reviews

Reviewed 13 November 2016 via mobile

I stayed from October 25th until November 8th (two weeks). The pictures they show are no where near what my room looked like. This place is more like, fancy lobby, few fancy suites, rest of the rooms are kinda neglected.
And during this time frame, I noticed multiple hit and runs from drunk drivers coming from the bar (located in/next to the hotel). My car being a victim. But, there are apparently no cameras in the back of the Inn! So, any future guests should probably park in front.
Also, main reason why i say don't stay here is cause of one thing; bed bugs. My friend and I are COVERED in bed bug bites!! Arms, legs, back, hands, feet; you name it, there's bites. After washing all my clothes and bedding, i hope none have followed my friend or myself home.
I do not want to sue. I do not want my money back. I just want to forewarn any people who are looking into staying at this Inn.

Stayed: October 2016, travelled with friends
Thank Ashley L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rodewayinnbradleyair, Webmaster at Rodeway Inn & Suites, responded to this reviewResponded 16 November 2016

Dear Guest,

Thank you for staying with us during your last visit to our area.
We appreciate your review and have taken the observations for further improvement.
We are really sorry for the inconvenience you had however unlikely may it be.
We have taken adequate steps to check and ensure that the overall amenities and a system to maintain the cleanliness of the rooms perfect before checking in a new guest and the concerned staffs have been given the required training.
The hotel staff has also been advised to ensure proper hospitality.
We would like to invite you to once again choose us during your next visit and promise a delightful experience.

Sincerely,
Hotel Manager.

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Reviewed 14 September 2016

I arrived late (midnightish). The attendant was reasonably quick and gave me my room key. The clock radio was unplugged and didn't have a battery and the desk lamp didn't work, but it did have a small microwave, refrigerator and TV. The stiff trampoline-feel bed was okay -- it complimented the metal door. It was clean and perfectly fine for my needs and budget. Getting to Bradley was very quick.

Room Tip: Higher odd numbers will put you farther away from traffic noise.
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  • Stayed: September 2016, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank RogerTheChipGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rodewayinnbradleyair, Webmaster at Rodeway Inn & Suites, responded to this reviewResponded 27 September 2016

Dear Guest,

Thanks for your stay and comments.
We are checking and taking actions towards improving the room service and room amenities.
Nice to note that you liked the cleanliness of our hotel.
Please do visit us again.

Sincerely,
Hotel Manager

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Reviewed 6 September 2016

The staff was friendly and that is the one of the few positives. The hotel is probably not a new property and has not been well maintained. Our room had big seepage marks on the roof. The curtains looked in need of a wash and the facilities, while usable, had a slight sad appearance. The location is close to a major highway , although our room was at the other end and we did not get affected by it. Our booking came with breakfast, which was very modest. Not too many choices.If you just need a place to crash for the night, this place will work for you. If you are looking something more, you may want to consider other choices

  • Stayed: September 2016, travelled with family
    • Value
    • Cleanliness
    • Service
Thank SunnyHanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rodewayinnbradleyair, Webmaster at Rodeway Inn & Suites, responded to this reviewResponded 27 September 2016

Dear Guest,

Thanks for staying with Rodeway Inn & Suites
We have taken note of your review and shall take effective actions on your comments.
Glad to note that you liked the staff hospitality.
We would like to invite you again.

Sincerely,
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2016

I have been staying at the Rodeway Inn and Suites for a little over a month now while my boyfriend and I wait till our new place is available for us. We have ran into some situations where we weren't satisfied like not getting towels or having our belongings moved without our permission along with some rooms being in better condition than others however what makes us always come back to Rodeway other than that the location is very convenient for the two of us in the customer service from the workers and owner. We are always greeted with a smile from Sharon in the morning and Donna always makes our day in the evenings. Donna not only is who check us in and services us everyday but takes the time out of her busy day to talk to us briefly about how we are and how our day is going. From her bubbly personality, to her homemade cookies always leaves us happy with our stay at this hotel! She gives over the top enthusiasm about her job and takes care of her customers! Customer service is key anywhere you go, and Donna has always helped us out immensely even on a personal level. Makes us feel right at home :) Thank you employees of Rodeway Inn and Suites and Saadir for giving us a really good experience always!

Room Tip: non smoking are in much better condition than their smoking rooms
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  • Stayed: August 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank drosexo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmclarion2488, General Manager at Rodeway Inn & Suites, responded to this reviewResponded 27 August 2016

Dear Drosexo,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Sudhir Shrestha
General Manager
the Rodeway Inn & Suites
860-623-9411

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Additional Information about Rodeway Inn & Suites

Address: 161 Bridge St, East Windsor, CT 06088-9547 (Formerly Clarion Inn)
Phone Number:
Region: United States > Connecticut > East Windsor
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 4 Hotels in East Windsor
Price Range: $80 - $109 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Rodeway Inn & Suites 3*
Number of rooms: 111
Official Description (provided by the hotel):
Welcome to the East Windsor Clarion Inn, a clean and comfortable hotel in East Windsor, CT near Bradley International Airport and so much more. Why not make us your first choice in the area? No matter whether it's business or pleasure, we're right where you want to be. Located off I-91, we're at the heart of the action. Only minutes from the airport, we provided Stay and Fly packages and free scheduled airport transportation to make catching your flight a breeze. But we're not just an airport hotel. We're located near Baran Institute of Technology, the University of Hartford, Springfield College and more. If it's recreation that brings you to our East Windsor, CT hotel, you'll find golf as well as biking and hiking opportunities nearby. Plus, all sorts of dining choices and many shopping opportunities are available to complete your trip. In fact, our on-site restaurant, Gibson's, is a great place to eat and unwind, no matter what you've been doing all day long. ... more   less 
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Also Known As:
Clarion East Windsor
Best Western East Windsor
East Windsor Best Western

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