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Hilton Garden Inn
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jdv395
Boston, Massachusetts
1
Nice Stay
4.0 of 5 bubblesReviewed 17 Jan 2017
The hotel was clean and welcoming whe you walk in; all the staff were very friendly. The breakfast hours were great so you did not feel rushed. The indoor pool was a plus. We would definitely stay here again.
Date of stay: January 2017Trip type: Travelled with family
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with Hilton Garden Inn
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Reviews (765)
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Reviewed 12 January 2017

I cannot say enough wonderful things about this hotel and the staff there. We were there for a week and were constantly amazed at how great they were. Debbie who works nights was absolutely wonderful and so helpful. Every night I or my boyfriend would go down to get something to drink, plates and utensils for take out we were going to eat up in our room and when something wasn't available they would go out of there way to find it or check to see if they had it. I took my son to the pool a few times and it was always clean and stocked with fresh towels. Parking was always available and check out was smooth and fast. The house keeping staff was always friendly, professional and left our room looking clean and tidy. I can't say enough great things about this hotel. To those in charge please give your staff a warm thank you from us. You made an unfortunate situation, a great way to start the new year!

Date of stay: January 2017
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Daniella R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM-HGI-Glastonbury, General Manager at Hilton Garden Inn Hartford South/Glastonbury, responded to this reviewResponded 23 January 2017

Thank you for taking the time to share your recent review of the hotel. It is always a pleasure to know that our family was able to take care of yours so well. We hope you have the opportunity to come back to the hotel and enjoy another stay. Safe travels.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2017

The Bar closes rediculously early
Even if you in the middle of game or drink close to many things easy off and on route 2. Indoor pool was nice breakfast buffet was a deal and the reasonable price to stay made it very affordable

Date of stay: January 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank T2201XKjosephb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM-HGI-Glastonbury, General Manager at Hilton Garden Inn Hartford South/Glastonbury, responded to this reviewResponded 23 January 2017

Thank you for the feedback. Though I know the hours of the bar were not long enough I am very glad the other features of the hotel outweighed this and you enjoyed your stay. We look forward to future visits.

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Reviewed 5 January 2017

Hotel needs to be maintained better otherwise the quality of the furniture and amenities will be lost...the best part remains the breakfast variety and the exceptional service of the staff...the bath , spa quite neglected and not only we had a bathroom problem but it seems that poor installler, maintainance guy was running around fixing several issues/rooms...

Date of stay: January 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Kokolica10
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM-HGI-Glastonbury, General Manager at Hilton Garden Inn Hartford South/Glastonbury, responded to this reviewResponded 5 January 2017

Thank you for your review. The team is working constantly to ensure the premium stay and upkeep which always requires full attention in a hotel. every day we work to improve areas and ensure the building upkeep. I would love hear any further comments in detail as to any "issues" so we can further look into them. As you note our staff is always trying to be our best and with upkeep and service. We look forward to your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2017

Was here for over a week. Every staff member was friendly and accommodating. Hotel was very clean I think they have people cleaning 24 hrs/day. Slept great, comfortable beds and quiet. Food was very good and reasonably priced.

Date of stay: January 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank D9307FWdavidj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM-HGI-Glastonbury, General Manager at Hilton Garden Inn Hartford South/Glastonbury, responded to this reviewResponded 5 January 2017

Thank you for your recent comments. It is wonderful to see you enjoyed your time here. A special thank you for your acknowledging the team who works tirelessly to ensure our hotel always looks it best. We look forward to your next stay with us.

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Reviewed 31 December 2016

Excellant location close to everything with a very good restaurant and a staff who are willing to accomodate your desires with on site free parking. Hot tub and pool have very convenient hours of operation

Date of stay: December 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Herman D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM-HGI-Glastonbury, General Manager at Hilton Garden Inn Hartford South/Glastonbury, responded to this reviewResponded 3 January 2017

Thank you for your recent comments from your stay. It is a pleasure to see that you enjoyed your time with us. We look forward to your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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