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jayyjayym
Winchester, United Kingdom

Excellent pub

Review of The Kings Arms
5.0 of 5 bubblesReviewed 16 Aug 2021
Love this pub. We spend plenty of time in Paul and we visit The Kings Arms a lot, either for drinks (with and without kids and dogs ) and for the occasional meal out. Even though we are second homers we are always made to feel very welcome, the staff are very friendly and there are plenty of them too, Roger the bar manager is always around and open for a chat. They are very dog friendly, and family friendly but its also a decent place to go for a few pints without kids and chat with the locals. Food is v good - I recently had the fish soup and mussels and both were excellent. The ales have always been in great shape, and they serve Guinness. Only wish they stocked those packets of scampi fried again :)
Date of stay: August 2021
5.0 of 5 bubblesService
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All reviews the pub old church sunday lunch roast potatoes opposite the church friendly atmosphere mousehole cider
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Reviewed 30 July 2021 via mobile

Reviewed recently and got a whole lot of sarcasm in response which explains the complacent attitude of the manager.
Apparently we had booked at short notice. We booked when we arrived after travelling 9.5 hours. Wish we hadn't booked at all.
When we questioned the food they stated I wouldnt let Roger the manager 🥳 speak, which after him not accepting the food was substandard and he just repeated himself, yes I did ask him to stop and the only way was talk over him. Simply we had had enough of his nonsense.
We left most of the food and in response to our review they stated we had eaten it all. Even the waitresses turned up their noses and apologised when they saw the quality of what was put in the boxes.
You need to look and see what others are doing with takeaway or outdoor service.
Good luck to you in just ignoring the 1 star reviews.

Date of stay: July 2021
Trip type: Travelled with family
Thank andycreeduk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 June 2021

Stayed here many times, it's a lovely pub with four super ensuite bedrooms which always look immaculate and are regularly cleaned. Lovely friendly staff too and the food is delicious!

Ample parking and a very easy 10 minute walk down into the pretty harbour of Mousehole.

Date of stay: May 2021
Trip type: Travelled as a couple
1  Thank hils1Luton
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 April 2021

Driving past we decided to stop for coffee as the outside tables looked inviting. Having been checked in we were sat at a table and decided to order two desserts as well as coffee. Unfortunately there was a young fellow who was on his own, very drunk very loud and still being served more alcohol by the waitresses. When our barely warm coffees arrived we expressed our concern to the waitress as he was going round various guests trying to engage them in conversation and hug them. We were told he was a local who had just returned from sea and to press the call buzzer if we we needed assistance. A group of people he had been sitting with left and he tried to sit with us. As we had had to drink the lukewarm coffee quickly we decided to leave and went to the pub to cancel the desserts and pay for the coffees. However the desserts had already been plated and the staff insisted they should be paid for. As they had our contact details and car registration and the drunk was becoming involved we didn’t want anymore confrontation and paid full price to have them packaged as takeaway. This was a very unfortunate experience that the very pleasant but young staff didn’t seem able to deal with. Such a shame as the desserts were very tasty after

Date of stay: April 2021
Trip type: Travelled as a couple
1  Thank Sue C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Roger Harvey, Guest Services / Front Office at The Kings Arms, responded to this reviewResponded 29 April 2021

I am sorry to hear now that you did not enjoy your visit to the Kings Arms despite haven spoken to you at your table. We do not tolerate drunken behaviour and thankfully it is a very rare occurance here at the a Kings Arms. The individual you refer to was asked to leave. We were not notified about any problem with the temperature of your coffees at the time otherwise we would have happily made fresh ones for you. Your claim that it was insisted that you pay for the Desserts is simply false, you said clearly that you were happy to pay for them but had decided to leave and didn't want to finish them, it was at this point that it was suggested the desserts could be boxed up for you to take away. We do not have your contact details or car registration. Names and contact numbers may be taken for the purpose of Test and Trace in accordance with guidelines for those without the NHS trace and track app, but we have no access to these details for any other purpose. We would be happy for you to call us on 01736731224 to clarify further.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2020

We stayed here for 3 nights in October.
Room was cleaned, sanitized and sealed before we arrived. Impeccable approach to cleanliness and Covid. The room was clean, spacious warm - nice big bathroom and walk in shower. TVs in both rooms, high speed WiFi. Comfy beds,plenty of tea and coffee in room.
The pub itself was great - nice old Cornish pub in a great location with some amazing views (especially from the quiet garden - well worth a look). The food was excellent - we ate here all three nights with plenty of choice on the menu and Chef is quite happy to accommodate other requests - the rib eye and tiger prawns was amazing and a wide range of gins available.
All staff are friendly and nothing too much trouble. We had a great time - I would recommend to anyone and we will certainly revisit.

Date of stay: October 2020
Trip type: Travelled with family
Thank NeilH459
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heather McClelland, Owner at The Kings Arms, responded to this reviewResponded 12 October 2020

NeilH459. We at The Kings Arms Paul are delighted to read your very positive comments . It is very self assuring to be told that all the measures we have put in place are as we would strive for and that visitors like yourself also embrace the ambience and comfort of the Kings Arms in addition to our top notch hygiene measures. We are pleased that you enjoyed your dining experience with us throughout your stay and took advantage of our locally sourced freshly cooked food. The beautiful location and well stocked gin bar are most
assuredly the icing on the cake. We look forward to seeing you again in the near future.

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Reviewed 1 September 2020 via mobile

We stayed here for one night in late August. The hotel/pub is a ten minute walk down to Mousehole (allow fifteen to get back up!). We were greeted warmly by the young man at the bar. He talked us through the ‘procedures’ and then shown to our room. The room itself was spotlessly clean, comfy bed and lovely shower. The whole pub is very clean and the safety measures excellent. We also ate here in the evening and the food was delicious and reasonably priced. All the staff working were really friendly and attentive despite the challenges of needing to keep a distance. The breakfast the next morning was spot on too with really nice (and proper) coffee. I’d highly recommend this place, you’d be hard pressed to find anything wrong

Date of stay: August 2020
Trip type: Travelled as a couple
1  Thank danielcQ4260PY
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heather McClelland, Owner at The Kings Arms, responded to this reviewResponded 2 September 2020

DanielQ All members of staff and management at The Kings Arms Paul are very pleased with your very positive comments. You have covered all the elements of our service that we strive to withhold on a daily basis. From the excellent home cooked food to the comfortable well equipped bedrooms which are meticulously cleaned and kept this way
continually. As indeed are all areas of the establishment as you so courteously stated. The most important element for us was all this being
carried out while your enjoyment was not compromised in any way and our very friendly helpful staff did all in their power to make your stay so enjoyable. If you are ever in this area again to have a repeat visit to Mousehole and saunter up the very scenic hill we look forward to hosting you
again.

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