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“Large Rooms, Older Hotel”

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Comfort Suites- Norwich
Ranked #3 of 6 Hotels in Norwich
Reviewed 25 September 2017

First time staying in Norwich and needed a place for a brief visit. The hotel is not too far from the highway. Large neat rooms. We had an issue getting our air conditioner going. However, the staff was helpful and together we figured out how to use the remote control. (Believe it or not, it was confusing). The old air conditioner dripped on the carpet due to condinsation which caused the flooring underneath it to be quite wet.
There is a pool that stays open all night, a bar (no food served) and complimentary breakfast. My husband and I thought the hotel was a little overpriced.

  • Stayed: September 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank hjbjd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine R, General Manager at Comfort Suites- Norwich, responded to this reviewResponded 28 September 2017

Thank you so much for your review and we appreciate all feedback! This is very helpful to better serve our guests in the near future. We hope to see you again next time you're in the area!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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16 - 20 of 457 reviews

Reviewed 7 September 2017

Nice hotel.Big clean room.Comfortable bed.Very spacious. Great breakfast,many choices. Friendly, helpful staff.Close to Mohegan Sun and way more affordable.Has an indoor pool and fitness center.Very quiet.

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank bunnyblue819
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine R, General Manager at Comfort Suites- Norwich, responded to this reviewResponded 13 September 2017

I'm delighted to hear that you enjoyed your stay. Thank you for the great review and it was a pleasure having you. We hope to see you again soon!

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Reviewed 7 September 2017 via mobile

We were in Norwich for a family reunion and stayed here. Very good complimentary breakfast, coffee all day. The sausage, bacon and omelets were constantly replenished. Room was large, clean and well maintained. House keeping staff and front desk were friendly. A good place to stay in the Norwich area.

Stayed: September 2017
Thank Bea M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine R, General Manager at Comfort Suites- Norwich, responded to this reviewResponded 13 September 2017

Thank you so much for such an outstanding review! I hope you had a lovely time at your reunion. I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.

We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

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Reviewed 6 September 2017

We had tickets to a concert at Mohegan recently (Late August) but I did not feel like staying at the casino due to cost and "slot" temptation. I chose this Comfort Suites because they had a shuttle to the casino.

The hotel was really above average to excellent on all key points. The shuttle ran every hour, on-time. The room was clean, comfortable and the climate control worked perfectly. Beds and pillows were also comfortable. The breakfast was better than ones I have had in the past at the Choice Hotels properties. The staff I encountered were very attentive and friendly throughout the hotel.

So to wrap this up: I recommend this hotel. It should meet and exceed the needs of travelers and guests in the area. Housekeeping, Breakfast, Shuttle service, landscaping and comfort. All as one would expect when paying for lodging, plus a bit more.

Room Tip: We stayed on the 4th floor. The room looked recently updated. Very clean.
See more room tips
  • Stayed: August 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Bartendo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine R, General Manager at Comfort Suites- Norwich, responded to this reviewResponded 7 September 2017

Thank you so much for this terrific review! We loved having and thank you for choosing us! I hope you enjoyed the concert and weren't too tempted with the slots. We look forward to seeing you again!

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Reviewed 25 August 2017 via mobile

This is a decent hotel and low cost alternative to either Foxwoods or Mohegan Sun. Rooms are clean, quiet and comfortable. Check in/check out is a breeze. Free continental breakfast is offered, but I decided to pass.

Stayed: August 2017, travelled with friends
Thank JNFII
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine R, General Manager at Comfort Suites- Norwich, responded to this reviewResponded 30 August 2017

Thank you so much for your review! We welcome all feedback to help better serve our guests. We hope that choose to stay with us again when you're in the area!

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Additional Information about Comfort Suites- Norwich

Address: 275 Otrobando Ave, Norwich, CT 06360-2136 (Formerly Norwich Inn & Suites)
Phone Number:
Region: United States > Connecticut > Mystic Country > Norwich
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Norwich
Price Range: $112 - $307 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Comfort Suites- Norwich 2*
Number of rooms: 119
Official Description (provided by the hotel):
119 room all suite property with a country decor. FREE Wireless High Speed Internet access. Comfort Suites offers deluxe continenal breakfast and comp shuttle to and from Mohegan Sun Casino. The hotel also has an indoor pool, jacuzzi, sauna and lounge. All guestrooms have a refrigerator, iron & ironing board, coffee & coffee maker, cable, HBO ... more   less 
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Also Known As:
Comfort Suites Norwich Hotel Norwich
Norwich Comfort Suites

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