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The Residence Maldives
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Reviews (930)
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Reviewed 8 March 2017

From the infinity pool and beach bar to the overwater pool villas, The Residence was spectacular in every way. We enjoyed scuba diving, numerous massages at the beautiful and relaxing spa, riding beach bikes to and from the delicious meals served in the open air dining room, dining under the stars at The Faluma Restaurant, and just relaxing at our own private pool. The staff was warm and friendly and quickly accommodated our every need, even remembering our nightly cocktail order. A pilot and lawyer, we travel extensivley, and The Residence is one of the best we've seen. We didn't want to leave.

  • Stayed: February 2017, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank jjankay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sundaram M, General Manager at The Residence Maldives, responded to this reviewResponded 14 March 2017

Dear jjankay,

Sunny greetings from The Residence Maldives and thank you for taking the time to share with us your stay experience.

It was a delight reading through how you had enjoyed your stay thoroughly, indulging in the various activities on the land and in water, exploring the island on the bicycles and feasting at our various restaurants under the stars.

The team takes great pride in personalizing the experience for each of our guests and providing a warm service from the heart, an exemplification of our brand’s ethos.

On behalf of the team, we thank you once again for sharing with us your review and hope to have the pleasure of welcoming you and your husband back soon!


Warm Regards,

M Sundaram
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2017

This is my second visit to the Maldives, and the setting was just as lovely. A real piece of paradise.
The extra flight was about 10 hours travel on top, in waiting time etc., for there and back For just a week I'm not convinced it was worth it.
The pictures of the room, did not do it justice. It was truly first class. The 6 foot wide bed and pillows were wonderful. The bath size was the best I have ever had in a hotel. Perfect. There are three pin sockets, so no need to bring an adaptor from the UK. For others there was an adaptor. There is a kettle and coffee machine. No instant coffee.
We stayed on the sunset side, and at times this was very windy and noisy. They are in the process of changing the windows of the villas. This did create noise for a few hours on most days.
The food was good, in buffet style, with enough variety to suit everyone. The drinks to accompany the evening meal were extortionate, not helped by the exchange rate.

The sunset cruise, was expensive and no drinks or nibbles were provided. Not what I was expecting, having done this sort of thing for years all over the world. Such a shame, as it was a lovely evening and the dolphins were everywhere, including youngsters.
We also were unfortunate to have an adult guest with us, who screamed (top note) every time she saw a dolphin. The crew appeared to encourage this. This behaviour in my view was not acceptable, and impacted on my enjoyment.

As part of the package from Secret Escapes we had a complimentary back and neck massage at the Spa. My husband doesn't do massages, so we asked whether I could have his half an hour. They said I could and for an extra $72.80 I could have two massages topped up to an hour and it would be a full body massage. I thought I was getting a deal to make me spend money at the Spa that I wouldn't have done. I would not pay £120 for a full body massage anywhere. After the first massage I was asked to pay the £60. After the second massage I was asked to pay another £60. When I pointed out I had already paid, I was told that the deal was to pay £60 for each extra half hour. This is not how I understood it or my husband. I left not paying, but was unsure whether it was just a misunderstanding or a scam. Beware.
Service from all of the staff was first class and thanks to Francis, our butler.

  • Stayed: March 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Jacquie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sundaram M, General Manager at The Residence Maldives, responded to this reviewResponded 14 March 2017

Dear Jacquie N,

Many thanks for taking the time and sharing with us your review and stay experience at The Residence Maldives.

We are delighted to learn that you had enjoyed the plush comforts of your villa, the food offerings as well as the friendly and warm service from our staff which is the core of “The Residence by Cenizaro” brand. Your compliments to Francis has been also been shared with him and he is pleased to have played a part in creating a memorable experience for you at the resort.

Your feedback with regards to the Sunset Dolphin Cruise has also been shared with our Dive Centre Team who will be looking and re-evaluating the way the excursion is conducted. We also apologise for the confusion at the Spa by Clarins and have enforced more training with the team there to avoid such situations in the future.

We hope that these experiences do not dampen the fond memories you had created during your vacation and hope to welcome you back again.


Warm regards,

M Sundaram
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2017

We had a fantastic 4 night stay. The villa was superb and the staff took care of all the travel arrangements from and back to Malé. The resort is stunning, the food was great and we enjoyed diving, free yoga classes and good massages.

  • Stayed: March 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank lauriancornelieked
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sundaram M, General Manager at The Residence Maldives, responded to this reviewResponded 14 March 2017

Dear lauriancornelieked,

Thank you very much for taking the time to write and share with us your holiday experience with us on TripAdvisor.

It was a delight to learn that you had a well-rested and wonderful stay enjoying the various activities from diving to massages and yoga classes at the Spa by Clarins as well as indulging in the various food offerings at our restaurants.

We hope to welcome you back soon to our sunny island paradise.

Warm regards,

M Sundaram
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 March 2017

We spent two weeks at the Residence and really enjoyed every minute. The trip is long, no way around that but we felt it was well worth ir when we arrived. The Residence handled everything from the moment we landed in Male until we departed again and everything was seemless and well handled.
Once we arrived at the resort again everything was very easy and painless. As we settled in we enjoyed several excursions - scuba diving, sunset dolphin cruise, visiting a native village and deep sea fishing at dawn.We enjoyed everything with the sunset dolphin cruise being our favorite as we saw dozens of dolphins that swam along with our boat and the team on board were lovely helping us take photos and get the most of the experience.
The main thing we need to say is that the staff was exceptional - every single person was absolutely lovely and welcoming and helpful. They take pride in everything they do and it shows. We had to switch rooms as our overwater bungalow wasn't available for the first couple of says so we had two butlers - Shamin and Francis - they were both wonderfu handling all our reservations, telling us what was going on each day and basically taking care of anything we needed. Armeez took care of our room and was terrific. When he learned of my husband's sweet tooth he brought him extra ookies every day and reminded us to stay hydrated in the heat - he was wonderful and we miss seeing him every day. The Diamond Bhatta at the Sunset Grille took excellent care of us as did Shyiaz who handled our private candle dinner en suite and made it perfect for us. Jojo and Selestri at the spa worked wonders and maybe our favorite of all was Lawrence who often picked us up and brought us back from our dinners. That being said every person in every restaurant - all the gardeners and really to a person the staff here is exceptional. It was lovely to begin your day with a bike ride to the dining room accompanied by a chorus of "good mornings" from everyone we passed.
Details big and small are thought of and we had an excepional time.
If we had one complaint it was the food - it was not up to par with the rest of the resort - breakfast was fine - and the beach bar food was also good but dinners left a lot to be desired. Fish in particular was overcooked in every iteration. I hope they upgrade the food as it was really the only thing that dampened our memories.
As for prices - I will say two things - these are remote islands - everything must be brought in so expect to pay - as you would in Hawaii, or Bora Bora or any other remote place. The complaining about this is irritating as it is no more expensive than any other similar place we have been. You can shop at duty free if you like and bring a couple of bottles if you want but we were put off by how many commented on the prices. The other thing I'd say is about tipping. If you can afford to come here - you can afford to tip the hard working people here. They go above and beyond and work very hard and I was embarrassed to see people walk away without tipping. By the way - the workers don't set the prices or earn what those prices might reflect so think about that when you go.
We thank everyone at the Residence Maldives for a wonderful stay and commend you on a job well done. We travel quite a lot and we have never had better service any where.

Room Tip: we chose the sunset side - a little windier but also a little cooler - it is all lovely though
  • Stayed: February 2017, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Maria S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sundaram M, General Manager at The Residence Maldives, responded to this reviewResponded 14 March 2017

Dear Maria S,

Warm greetings from The Residence Maldives and thank you for sharing with us how much you enjoyed your two-week stay in our sunny island paradise.

We are most delighted to hear that you were received with the warmth of Maldivian hospitality and service, a trademark of “The Residence by Cenizaro”. Your compliments to Shamin, Francis, Armeez, Shiyaz, Jojo, Selestri, Lawrence and the rest of the team has been shared with them and are glad to have played a part in helping to create your island memories.

Thank you as well for your feedback with regards to the food offerings. We will look into our shortcomings in our lunch and dinner offerings and will be relooking the menu with our Executive Chef and his team.

We thank you for choosing to stay with us and would be delighted to welcome you back at The Residence Maldives.

Warm regards,

M Sundaram
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 March 2017 via mobile

Despite we suffered very bad weather, the staff of the hotel worked very hard on making our vacation as great as possible.
In particular, I would like to congratulate Hiranand for his work, he's always been fast and polite, We appreciate it.

Stayed: December 2016, travelled with family
3  Thank Leonardo p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sundaram M, General Manager at The Residence Maldives, responded to this reviewResponded 14 March 2017

Dear Leonardo p,

Warm greetings from The Residence Maldives and we are glad to learn that you enjoyed your stay and that nothing could damper your stay, including the weather.

Your compliments to Hiranand has been shared with him and he is very motivated by your words.

We look forward to welcoming you back to our sunny island paradise.

Warm regards,

M Sundaram
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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