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Reviewed 14 November 2017

This place was inexpensive, at least at the time of year we went. It was fairly quiet, except when I had to open a window to cool things down, the heat is from a radiator, not from a fan-driven wall unit. The bed is an old fashioned innerspring type, made noise every time I went to get up or down on it.

Things need repair here, lumpy wallpaper, and there is veneer peeling off the corners of the bed frame, and at the base of the vanity in the bathroom. The shower did have really good water pressure, but there were probably only a few rooms being occupied this last night, as we only saw two cars in the parking lot when we pulled in at around 9 PM last night.

In order to get the price down, they've cut a fair amount of corners, the "shampoo-conditioner" is in a little packet that claims to cut down on waste, but you end up tossing half of the shampoo, so where's the economy in that? No laundry bag, only one nightstand, no in-room coffee pot.

This has an "efficiency" kitchen in it, which simply adds a sink and two electric burners to the microwave and small refrigerator that I've come to expect in every place I go. But, unlike a Residence Inn, there are no plates, glassware, silverware, or pots/pans, so if you want to cook here, bring your own stuff.

My lady did like the power strip on the one nightstand, it had plenty of places to plug in a phone charger and some USB charging ports. But, the TV and the cable box used up both outlets near the laughably small "desk", so I had to unplug the TV, and replug it into the outlet next to the cable connection which is where both things should have been plugged in the first place.

Not terrible, but I've had bargain accommodations that offered more for the price.

Date of stay: November 2017
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank hunter112
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RodewayInnWaterford, Guest Relations Manager at Rodeway Inn Waterford - New London, responded to this reviewResponded 19 November 2017

Dear Guest,

Thank you for providing us your detailed feedback here. If you can afford bit more of your time, I would like to discuss this via phone. Please provide us a number we can reach you and I will reach out to you.

Please accept our apologies. Sincerely,
Rodeway Inn Team

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Reviewed 26 October 2017

We chose this hotel because they had smoking rooms and were near our destination. The front desk gentleman was very friendly and helpful. The hotel itself could use some upgrading and the breakfast was very limited. We found the beds extremely hard but the room was a good size, very clean and had a kitchenette. It was nice and quiet, plenty of parking near your room and overall a very pleasant experience. We would stay there again but ask for a room with a less firm mattress.

Date of stay: October 2017
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank 453marshaw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RodewayInnWaterford, Guest Relations Manager at Rodeway Inn Waterford - New London, responded to this reviewResponded 28 October 2017

Dear Marshaw,

Thank you so much for the kudos and we appreciate the detailed review you have shared with us here! I am glad to inform you that hotel has been under new management and is still going through renovations and changes. The over all plan extends next 5 years, however, bedding is part of this plan and is slowly being replaced as well. Feedback such as yours had helped the hotel decide on more pasture friendly, memory foam mattresses. The ones that are neither too soft, nor too hard. In addition, we hope to continue our great support for our patrons in helping them make their stay as comfortable as we can :-)

Thanks again for endorsing us here,
Rodeway Inn Team

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Reviewed 5 October 2017

Room was super clean, and cleaned daily by the staff. New sheets, towels, rooms cleaned up and trash removed. They offer free internet, which was amazing. By far the fastest internet I've seen in a hotel, running at roughly 70Mbps, which is huge when you need it for work. Staff were extremely professional and polite, and always helpful when needed. Had spoken to the owner a few times, and he was extremely polite and courteous. Driveway/parking lot was freshly redone while I was there. Not really anything I can think of as a negative to say against the hotel. They definitely care about their reputation and are on top of everything to make sure your stay is as pleasant as possible. Definitely will stay again when I'm in the area, and recommend to everyone who wants to stay in the area (close to Mohegan Sun Casino).

Room tip: No elevator to 2nd floor, room on 1st floor had Kitchenette, 2nd floor room did not have stove
Date of stay: October 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Josey M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RodewayInnWaterford, Guest Relations Manager at Rodeway Inn Waterford - New London, responded to this reviewResponded 20 October 2017

Dear Josey,

I am so glad to hear of your excellent stay experience with us! We appreciate kind words and I will be sure to pass along kudos to rest of the team and the owners are pleased to have heard of such positive feedback as well. We do apologize for any inconvenience the renovation activity may have caused you and thank you for detailing and sharing such aspect of your stay with us.

Thank you again,
Rodeway Inn Team

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Reviewed 8 September 2017 via mobile

This hotel is clean . The staff is very friendly and helpful. It's near a lot of attractions. It has a very nice pool. There was very little left to ask for. They had a nice breakfast spread. I plan to come here for future vacations.

Date of stay: August 2017
Trip type: Travelled with family
1  Thank chachagborjen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RodewayInnWaterford, Guest Relations Manager at Rodeway Inn Waterford - New London, responded to this reviewResponded 9 September 2017

Dear guest,

Thank you so much for taking the time to endorse us online and for detailing your satisfactory feedback. Whole team truly appreciate the kudos and look forward to your future stays with us :-)

Sincerely,
Rodeway Inn Team

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Reviewed 22 August 2017

We spent 4 nights here last week. We had a lovely time, made special by Booker, the receptionist who was most helpful at all times. From the breakfast chat to sorting out our GPS with a phone call and recommending restaurants, we felt very welcome. The pool was lovely , clean and on the lawn, never too busy, nice for a refreshing swim after driving all day. The rooms are comfortable with fridge and microwave. Excellent wifi and TV.

Room tip: We liked having a room on the ground level for convenience
Date of stay: August 2017
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank maireo15
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RodewayInnWaterford, Guest Relations Manager at Rodeway Inn Waterford - New London, responded to this reviewResponded 28 August 2017

Dear Maire,

Thank you so much for leaving, yet another, excellent review! We truly appreciate you taking the time to promote us on multiple outlets. We are honored and hope to host your next stay while you are in the area :-)

Sincerely,
Rodeway Inn Team

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