Of all the tea estates to visit do not choose this one. Our driver insisted we come here because it is one of the estates that is 100% Sri Lankan owned. Whilst I wanted to support local business the way we were treated here was disappointing. The lady provided a very rushed tour, she had no expression on her face and often yawned.
When we asked any questions she was reluctant to answer. Of course at the end she wanted her tip and when we were browsing the shop she suddenly became interested in helping us (perhaps she gets a commission). We were so excited to visit this beautiful part of Sri Lanka but being treated like we were just $$ took the pleasure out of our experience. I have heard other estates provide more customer service training to their staff and might be better to visit. I hope the owners of the Glenloch estate read this and review their service levels.
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