We checked in and couldn’t believe our eyes. The room was absolutely disgusting and when we went downstairs to complain we were told by the manager we would get a refund and they would charge us for one night but we would get a call the next day and talk about that being refunded as well. Zero response from the manager and finally after 10 days she responded to an e-mail. Here’s here response.
Because you were unsatisfied with the room, I made the exception for you. The building is old, and we are due for a renovation that is scheduled for this year. While I understand the pictures showed below, are less then flattering, they are results of an old building or details that we take care of when we do deep cleaning before and after we open.
Please see the pictures below.
My son was hurt 2 minutes into being in the room because of the metal bar sticking out of the bed.More
- Free Wifi
- Free parking