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“I tried to be happy”

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Country Inn & Suites By Carlson, Port Canaveral
Ranked #3 of 7 Hotels in Cape Canaveral
Certificate of Excellence
Reviewed 28 February 2012

Before i booked this hotel ( i had points for one room with my carlson frequent traveler program)i looked at the reviews, which were mostly "meh" and tried to chalk it up to people who were just not happy with anything. well, here i am to tell you that i will never stay in this hotel again. the attitude of the front desk staff was horrible. we showed up at 5:30 PM and were told that one of our rooms wasn't ready because 'we are really busy and some girls called in this morning". NOT MY PROBLEM. rooms were "beat". breakfast was a horror show. they kept running out of food. oh and did i mention that we paid for the shuttle service in our room fee but the first shuttle we could get was 2PM to the port ( after being told on the phone that it wasn't a problem and they ran continuously). my cousin also stayed here and they totally screwed up her reservation. they had her name entirely wrong, and didn't have a crib reserved as requested. and when the crib came, it was substandard.

  • Stayed: February 2012, travelled with family
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1  Thank Katemary57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_ManagerCISCC, General Manager at Country Inn & Suites By Carlson, Port Canaveral, responded to this reviewResponded 1 March 2012

Thank you for writing a review. We are sorry for the issues you encountered during your visit. If you could please contact me to discuss your recent experience, I would greatly appreciate it.

Sincerely,

Sean Esposito
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,107 - 2,111 of 2,359 reviews

Reviewed 28 February 2012

We stayed here one night precruise last week. For the price it was fine, but for a little more I wish we would have stayed at the Residence Inn next door.
We arrived early but we were told our room would be ready "after" 3:00 - check-in states 3, but ok...came back @ 3:00 and were able to get our room.
The set up is strange for the suites, as the doors from the bathroom/bedroom bang into eachother.
Room was clean, elevators painfully slow & kinda dirty. Pool area was decent enough. We did not partake in the madhouse breakfast scene...it was so crowded people were eating on the stairs! Nor did we use the shuttle service (which seems chaotic) because we had a rental.
I would stay at the Residence Inn next time. We came back from dinner and there was literally Nothing to do at our hotel. We headed nextdoor and the employees were super friendly, there is a tiki bar out back near the pool, they had a firepit going & basketball courts. The hotel just seemed cleaner and more inviting, especially with social areas.
The Country Inns was decent enough though if all you are looking for is somewhere clean to rest your head for a night!

  • Stayed: February 2012, travelled with family
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1  Thank jjrjcj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_ManagerCISCC, General Manager at Country Inn & Suites By Carlson, Port Canaveral, responded to this reviewResponded 1 March 2012

Thank you for taking the time to write a review. We appreciate your business and we hope that you will stay with us again in the future.

Best Regards,

Sean Esposito
General Manager

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Reviewed 20 February 2012

Not impressed at all... the hotel was dingy around the edges at best. Tiles missing from the bathroom, a lobby that has seen better days, etc. Breakfast is served in the morning, but don't be late. Advertised as served between 6:30am and 9:30am, my family arrived at 9:20. The buffet had already been broken down and when we asked for a (disposable) bowl so my son could at least have some cold cereal, we were told no. The Radisson Residence a few steps away would have been the better choice.

  • Stayed: February 2012, travelled with family
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4  Thank GinaSamarotto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_ManagerCISCC, General Manager at Country Inn & Suites By Carlson, Port Canaveral, responded to this reviewResponded 21 February 2012

Thank you for taking your time to write a review. If you could please contact me regarding your recent stay, I would greatly appreciate it.

Thank you,

Sean Esposito
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2012

There was a soccer tournament going on at the time and there was a group of kids that were wandering around screaming and yelling. I was impressed that the front dest seemed to resolve the issue but was not happy that they woke my kids up twice.
I was looking forward to a bit of privacy, but the walls room for the kids suit did not go to the ceiling and there was no door.
Breakfast was crazy! It filled the void, but that is all.
There was 8 of us going on a cruise and the times for the shuttle where terrible. We ordered a taxi (throught the hotel, and they were great about it), which ended up being cheeper than the shuttle and the best thing we could have done. No waiting around, prompt service.
It wasn't a bad hotel, but we were very upset about the noise.

  • Stayed: January 2012, travelled with friends
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1  Thank gofor3days
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_ManagerCISCC, General Manager at Country Inn & Suites By Carlson, Port Canaveral, responded to this reviewResponded 21 February 2012

Thank you for taking the time to write a review. I would like to apologize for the noise issues you experienced during your stay. We do our best to ensure that our hotel is quiet and peaceful during your visit. I appreciate you bringing the noise complaint to the Front Desk's attention so we could remedy the situation immediately.

Thank you for staying with us! We appreciate your business!

Sincerely,

Sean Esposito
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2012

stayed here 2/6 while visiting cape canaveral. upon going to our room i found the elevator floors dirty and coffee stirs on the floor. the room itself was clean but the air conditioner ran all night long no matter what we put the setting on. when we went for our full breakfast the next morning we found a very small continental breakfast with hot ham and egg patties were the breakfast. as long as you go here not expecting much you will not be suprised when you get there. what you really get here is a place to sleep while waiting for your cruise ship to load you. for the price about 75 dollars you can't expect much more especially not a full breakfast. by the way when we checked out the elevator had not been touched.

  • Stayed: February 2012, travelled as a couple
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1  Thank stushu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_ManagerCISCC, General Manager at Country Inn & Suites By Carlson, Port Canaveral, responded to this reviewResponded 18 February 2012

Thank you for taking the time to write a review. If you could please contact me to discuss your recent stay, I would greatly appreciate it.

I look forward to speaking with you,

Sean Esposito
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Port Canaveral

Address: 9009 Astronaut Blvd, Cape Canaveral, FL 32920-4602
Phone Number:
Region: United States > Florida > Brevard County > Cape Canaveral
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Cape Canaveral
Price Range: $155 - $296 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Port Canaveral 2.5*
Number of rooms: 151
Official Description (provided by the hotel):
Immerse yourself in comfort when lodging at the Country Inn & Suites Cape Canaveral, FL with rooms styled in tropical decor for a retreat feel and equipped with microwaves, refrigerators and free Wi-Fi for the ambiance of home. Conveniently located near Port Canaveral, this hotel ensures a pleasant and memorable stay for its guests seeking fun in the sun at Cocoa Beach, adventure at the Kennedy Space Center or easy access to the cruise terminal at Port Canaveral. Hotel guests can cool off in one of two pools, stay in shape at the on-site Fitness Center, connect with friends via free Internet access and take advantage of cruise parking packages with a shuttle service to the port. At the Country Inn & Suites Cape Canaveral, FL, guests enjoy home comforts, convenient services and an ideal location near Port Canaveral, making this hotel a great relaxation destination in Cape Canaveral. ... more   less 
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Also Known As:
Country Inns & Suites By Carlson, Cape Canaveral Hotel Cape Canaveral
Country Inns And Suites By Carlson, Cape Canaveral
Country Inn Cape Canaveral
Cape Canaveral Country Inn

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