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“Great location, bad customer service.”
Review of Wyndham Ocean Walk

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Wyndham Ocean Walk
Ranked #20 of 74 Hotels in Daytona Beach
GreenLeadersSilver level
Reviewed 19 July 2011

This hotel is a great location, but the customer service is lacking. We had no problem with the wait at check in and no problem with parking as others have mentioned. They did only have one bellhop on duty, so we had to get our luggage up to our room ourselves, which was a bit frustrating after traveling most of the day. Our first room we were assigned had very wet carpet and we requested to be moved to another. We were, and upon arriving in our second room the knob on the garden tub for the hot water had no water coming out of it. This was fixed in a timely manner. Had many problems getting anyone to answer at the front desk. It seems they need a lot more employees working here. As far as the room, it was clean and roomy. Had an ocean view, which was great. The pool could use some maintence, but overall was great for the 4 boys we were traveling with. We never had any problems with getting pool chairs, but we also got down there when the pool opened every morning. Elevators were fine. A bit slow but nothing overwhelming. We were within walking distance to food and shopping which was a HUGE bonus for us. If you are looking for a fun family vacation with kids this is a great location and we would return again only because of the location and accomodations. If you are picky about your hotels and will be expecting 4 to 5 star service, this is not the place for you.

  • Stayed: July 2011, travelled with family
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Thank lovetheworld1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 19 July 2011

Location, Location, Location!
I am a long time visitor to Daytona and this is "THE PLACE" to stay.
This is not a run down property. It is very nice considering that it is on the beach front.
Salt air, sand and wet bodies make it hard to maintain a place like you would your home but Wyndham did not disapoint, it is clean, well kept and family friendly.
I started my check in by asking the front desk ladies if they were going to mean to me like all the cry babies on trip advisor had warned of, they laughed and said they treat people right until they are unfair to them. My check in was flawless and friendly.
The pools are GREAT! Yes chairs can be hard to find but I just looked and moved the ones that were empty. WOW, all the fuss on here and all it required was a little creative thinking.
Elevators will get jammed if you drag your slow butt towards them when it rains but if you anticipate and go in a few minutes before the rush then NO PROBLEM!
I do not work at or for Wyndham, I just want to be sure this place gets a fair review. I almost didnt book because of the internet cry babies and my family would have missed the best vacation we have ever had.
This is an incredible property for the price. You will enjoy it.

  • Stayed: July 2011, travelled with family
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4  Thank Daddy21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2011

The check in process is BRUTAL. There was a long line of people waiting to check in (and this was at the pre-registraion desk) and only 2 people working the counter. Check in took about an hour. The pool area is very crowded and you need to get down early if you are planning to get a chair on the pool deck. Also, be prepared to wait for elevators.. very slow.
Overall, very clean and nice. The view was amazing and once we were all checked in and in our room we had a great time, just a slow painful start.

  • Stayed: July 2011, travelled with family
    • Value
    • Sleep Quality
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Thank JaxFLFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2011

There are several shortcomings that got in the way of a perfect holiday....
** the shortage of enough elevators led to frustrating long waits...climbing ten floors with two babies was just not enjoyable but it became necessary
** lack of seating and poor furniture quality ....we rented a 3 bedroom and only had 4 seats in the living area
** lack of supervision for the lazy river made it not only dangerous but uncomfortable..kids without tubes were out of control and made taking the 2 year old on tube with us very dangerous and uncomfortable....the rules clearly state a tube must be used....
** our 3 bedroom condo ( room 1023 in north tower ) is in need of a spruce
up.....rug stains/ missing slats in air cond unit wall/ very tired couch/ paint missing over drywall repairs led to a run down feeling
** we had three families in a 3 bedroom unit but could only get one parking spot
** the resort is actually excellent for what we wanted ----- a family hangout with no schedules or pressure to do things...the location is excellent...we did not have to get in our car once as everything is right there ...the promenade and no drive zone beach are perfect....strolling the promenade in the evening was very safe....fireworks anf concert on Sat were superb....

  • Stayed: July 2011
    • Value
    • Location
    • Rooms
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Thank lobobucs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2011

Just got back from a long weekend with family and friends, first time staying at Ocean Walk. It is a great place for kids. Nice pools, lazy river, right on beach, Ocean walk shoppes and boardwalk are right there. I have been to Daytona Beach before but stayed in the smaller mom and pop type hotels never experiencing this type of enviroment which was a little overwhelming for me. Now that I know I have to prepare myself mentally for a Disneyworld type of vacation I will go back prepared. Kis loved it.

Pros: Very friendly and helpful staff, Condo was very clean and great size for a family, Pools, waterslide, lazy river, activities, Ocean Walk shoppes and restaurants, Walk to boardwalk, right on beach, great place for kids, Lots of security, no cars parked on that section of beach, lifeguards.

Cons: Very crowded, long lines, not enough parking, hot water runs out midday for showers. Arrived at 4:30 after check-in, moving car, waiting for bellman (not enough carts available) another line for pool wristbands which you have to do and try to get convinced to listen to timeshare offer did not get settled in our room until 7:30. Not enough pool chairs.

Tips to make vacation more enjoyable:
Bring your reservation # and/or creditcard statement showing charge for checkin
Stay more than 2 nights, you lose the first day due to the slowness at checkin
Prepare yourself mentally for a very big crowd and long waits like if going to Disney
If driving, dont plan to check in until after 7pm no lines
Go to pool before 8am to put your towels on chairs to save your seats
Go to beach by 8:30am to reserve your beach chairs and umbrellas
Have your reservation number available when you drive up so you are directed to right parking garage.
Enjoy cold showers
If you have to leave your parking spot don't do it between 3 and 7 thats when new checkins start arriving and you lose your parking and have to go to public lot.
If eating at any of the restaruants in Ocean Walk make reservations!!!! Very long waits.
Publix is only 2 miles away buy your food and supplies there less to have to bring to your room if you you cant get a cart.
Just sit back and relax

  • Stayed: July 2011, travelled with family
    • Value
    • Sleep Quality
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1  Thank beachbum11164
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Wyndham Ocean Walk

Address: 300 N Atlantic Ave, Daytona Beach, FL 32118-3902 (Formerly Ocean Walk Resort)
Phone Number:
Region: United States > Florida > Daytona Beach
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Daytona Beach
#7 Green Hotel in Daytona Beach
#13 On the Beach Hotel in Daytona Beach
Price Range: $194 - $573 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Wyndham Ocean Walk 3.5*
Number of rooms: 710
Official Description (provided by the hotel):
Beach front resort located next to Ocean Walk shops and movie theater. Units are spacious and comfortable with home conveniences including washer/dryer. Daily maid service is not provided. On site parking is limited to one (1) spot per unit regardless of unit ocupancy. Additional public parking located accross street for a fee. Studio/suites are interior/city view and do not have a balcony. Check in begins at 4pm. Please note: Some units at Ocean Walk are privately owned condominiums and are not managed, serviced or rented through Wyndham. For rental information of Wyndham managed units see Extra Holidays. ... more   less 
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Also Known As:
Wyndham Ocean Walk Hotel Daytona Beach
Wyndham Hotel Daytona Beach
Wyndham Daytona Beach
Daytona Beach Wyndham

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