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“WONDERFUL! NO STAIRS IF YOU HAVE MOBILITY ISSUES.”
Review of The Islander

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The Islander
Ranked #13 of 55 Speciality Lodging in Destin
Certificate of Excellence
Reviewed 27 June 2017

We stayed at the Islander in May of this year for a week. We stayed in Condo #307. This condo is newly remodeled and fabulous! In the past we stayed in Unit 506 which also did not disappoint. The unit was newly remodeled and did not have a safe in the room. When brought it to the GM's attention he immediately had it taken care of. A safe was installed the next day. The grounds are spotless, the pool and hot tub are clean. Short walk to the beach. Our daughter is handicapped and has mobility issues. Everything at the Islander was accessible to her. No problems at all! The gentleman that ran the beach service was polite and genuinely cared that we were enjoying our stay. I found that our stay in May was much more enjoyable than July. The weather was great and the condo's were less crowded. Timing was between spring break and when school gets out.. We had thought about staying at a larger facility with more amenities but glad that we went back to the Islander. We will be back again and hopefully again and again!! Thank you Islander for a wonderful vacation experience.

Room Tip: In order to get the best views of the beach you want to be above the 4th floor.
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  • Stayed: May 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
5  Thank Kmsnomaha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Islander C, General Manager at The Islander, responded to this reviewResponded 13 August 2017

We thank you for your positive response, and are delighted that you enjoyed the newly updated unit 307. We are glad we could accommodate your request for a safe and that you will come back and see us again.

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11 - 15 of 173 reviews

Reviewed 26 June 2017

Had a great long weekend here. The front desk staff was super friendly and check-in was a breeze.

The unit we stayed in (#612) was in the western half of the building and had a wonderful view of the bay and pool. It had been recently updated with nice DWR style furniture, plank flooring and a modern color scheme.

The amenities were great with a couple pools, beach chairs/umbrellas, and shopping carts to carry your belongings

Room Tip: Unit 612 was great to stay in with beautiful views
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  • Stayed: June 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Daniel K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Islander C, General Manager at The Islander, responded to this reviewResponded 13 August 2017

We are delighted that you enjoyed Unit 612, it has many upgrades and is proving to be very popular. We hope that you will come back and see us again.

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Reviewed 18 June 2017

We stayed in condo #516. The condo was neat and clean & it has a unique deco that is really neat. The condo is very spacious and enjoyable. There's not much of a view from the balcony as another condo stands between the west wing and the beach. The Islander building and grounds are very well maintained and manicured. Each day we saw workers out cleaning and maintaining. There is a laundry room on the second floor that was nice. There are two small pools and fortunately during our stay the condo was about 40% occupied, so getting to the pool wasn't a proble. As I said, The Islander sets behind another condo so it's not right on the beach. There is a walkway that takes you to a private section of the beach. The section of beach is small, as it shares with two condos closely adjacent. If the condo had been full, getting a beach spot would have been challenging. We rented through Hotels, and if you don't rent directly through The Islander the beach chairs and umbrellas are not included. They're an additional $36 a day. The Islander is a gated condo with coded access. Overall, we enjoyed our stay. Check in and out was a breeze. Enjoyed our stay in 516.

Room Tip: The west wing has a condo obstructing the beach view, east wing not so much.
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  • Stayed: May 2017, travelled with family
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    • Rooms
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Thank dlbydb1100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Islander C, General Manager at The Islander, responded to this reviewResponded 13 August 2017

Thank you for staying at the Islander we hope you will come back again.

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Reviewed 7 June 2017 via mobile

Stayed in a condo with a couple other ladies for 4 glorious days. It was clean, comfortable beds, and just a short walk across the resort to the private beach. Will definitely stay here again! Owner was great to work with, easy check in, well worth the money.

Stayed: June 2017, travelled with friends
Thank sissy5172018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Islander C, General Manager at The Islander, responded to this reviewResponded 8 June 2017

Thanks for your very kind review, I am delighted that you had a lovely stay and that you will come and see us again.

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Reviewed 6 June 2017

Roaches and 3 spiders!! TV's not working, bathroom light not working, freezer making loud noises and a snake on the patio! Unit was not ready on time, closet floors full of sand, no toilet paper and had a bad odor. Didn't want to complain about so much, so I sprayed the room and lit a candle, bought some toilet paper and a bag of ice. Called about TV's (did not get fixed), the bugs (they sent someone to spray) and the snake (no one came). 2 days after leaving they charged me $500 for a smoking smell - though we had no smoking in the room. Must be the same odor that I did not complain about - and now THEY are charging ME?? After staying here for 18 years and recommending it to so many, NEVER AGAIN!

Room Tip: Go somewhere else
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  • Stayed: June 2017, travelled with family
    • Value
    • Location
    • Service
3  Thank jrpg3012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Islander C, General Manager at The Islander, responded to this reviewResponded 8 June 2017

When you cannot change a circumstance, that is, smoking in the unit, and the resultant answer doesn't agree with the way the guest sees it you have a problem . The fact is that the unit the complainant occupied, reeked of smoke and this is undeniable after reports from maintenance, and housekeeping and indeed my own nose. This is the 3rd guest we have charged over the past 5 years ,as the vast majority of our guests respect our rules especially after agreeing to do so by signing our rental agreement, so, obviously it was bad and the unit was unavailable to rent for a couple of days while the strong smell dissipated after cleaning the furniture and unit .
.
Re the maintenance complaints on investigation I found that 1 light bulb was replaced, and the volume on the master bedroom TV would only work if it was reset every time it was turned on. When my maintenance manager offered a replacement TV he was told not to bother as they would leave it on all the time as they were always watching it. The other TV's were working fine.So we replaced the problem TV after the guests departure. The complaint about the noisy refrigerator was in a different unit and maintenance found nothing wrong with it.

The guest did report a bug issue and Bryans pest control sprayed the unit within 2 hours of the call. Great service as usual. It is more likely that bugs appear in the unit, when the sliding glass door is left open at night to allow the guest to go on the balcony to smoke. Todd the maintenance manager hustled to the unit about the reported snake and sadly he didn't find one.
All our units are non smoking and all this discussion has occurred because our rules were broken leaving the unit un-rentable.

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Additional Information about The Islander

Address: 502 Gulf Shore Dr, Destin, FL 32541-5076
Region: United States > Florida > Florida Panhandle > Destin
Amenities:
Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Swimming Pool
Hotel Style:
Ranked #13 of 55 Speciality Lodging in Destin
Price Range: $136 - $336 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Islander 3.5*
Number of rooms: 100
Official Description (provided by the hotel):
The Islander condos are 2 bdrm/2 bath and feature a private balcony and a fully equipped kitchen. Amenities include 2 pools, whirlpools, tennis courts, shuffleboard courts, and a gym. Please note you must book through the Islander Rental Company to get the VIP program including FREE beach service. The off site rental companies do not offer our VIP program. ... more   less 
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Also Known As:
The Islander Hotel Destin

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