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Crowne Plaza Fort Lauderdale Airport / Cruise Port
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Reviews (1,480)
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Reviewed 11 December 2017 via mobile

I chose this hotel because it was just 1.2 miles from my relatives home in Fort Lauderdale. I am an IHG Platinum member. This hotel is outstanding. The attendant in the garage as you arrive is such a great public relations person. The young man at the desk for check-in and the young lady at checkout could not have been more gracious. The hotel is clean and has Superior accommodations. If you want to stay at a real first-class Hotel and not to pay an arm and a leg at the Fort Lauderdale and cruise Port location this is your spot. There are two outstanding features of the guest room we were in. One was the bed and the pillows were just perfect. The second was the air conditioning system worked flawlessly without noise of cutting on and cutting off. Terrific bathroom and a great shower. Restaurant bar and Pool located on the fifth floor. A great pool. I totally recommend at this hotel.

Stayed: December 2017, travelled with friends
Thank Sonny194869
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudia P, General Manager at Crowne Plaza Fort Lauderdale Airport / Cruise Port, responded to this reviewResponded 15 December 2017

Dear Valued Guest,
Thank you immensely for the 5 star review here on Tripadvisor, I am so glad to hear about the great customer service you received. Please visit us again very soon!
Kind Regards,
Claudia Polidori

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Reviewed 11 December 2017

We was picked up from the airport soon after we called to get a shuttle and was greeted by an amazing staff member D.C., he was very polite and helpful in helping us get arrangements for a shuttle the next morning to the cruise port. You are very luck to have an employee like D.C.! The room was great as well along with the room service.

Room Tip: Great staff!
  • Stayed: December 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Betty F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudia P, General Manager at Crowne Plaza Fort Lauderdale Airport / Cruise Port, responded to this reviewResponded 15 December 2017

Dear Valued Guest,
Thank you for writing a review about us here on Tripadvisor, I am pleased to read that you loved our hotel, thank you for mentioning how hospitable our staff is, I will definitely pass on your recognition along with the entire team. Thank you in advance for making us your home away from home.
Best Regards,
Claudia Polidori

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Reviewed 11 December 2017 via mobile

We stayed at the Crowne Plaza before and after our Caribbean cruise. The hotel is the perfect location, within site of the cruise terminal and only a mile from the airport. A van will pick you up at the airport. There is a reasonable fee for this service. You can also arrange with the staff to be taken to the cruise terminal and picked up when you return. There is a $12 fee for round trip and $8 for one way. There is a restaurant on site. We had lunch there both days, food was good and prices reasonable. They have a breakfast buffet in the mornings, lots of choices for around $15. I can’t eat that much for breakfast so on our return we walked to the diner, Lester’s, about a 10 minute walk from the hotel. The rooms were clean and comfortable. We enjoyed sitting by the pool in the evening. The staff is very friendly and efficient. Jennifer did a great job checking us in on our return. I highly recommend that you choose the Crowne Plaza in Ft. Lauderdale if you need pre or post cruise lodging.

Stayed: November 2017, travelled as a couple
Thank dwrushing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudia P, General Manager at Crowne Plaza Fort Lauderdale Airport / Cruise Port, responded to this reviewResponded 15 December 2017

Dear Valued Guest,
We are extremely happy to see your lovely review here on you Tripadvisor. It's comments like these that motivate us to provide quality service here at the Crowne Plaza Fort Lauderdale Airport Cruise Port. Thank you for the nice comments about the staff and facility. Please visit us again the next time you are in in south Florida, the entire team will be thrilled to take care of you again in the near future.
Best Regards,
Claudia Polidori

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Reviewed 9 December 2017 via mobile

Stayed here one night before a cruise. Nice clean room. Staff was very friendly and helpful. The buffet breakfast was a little pricey for me ($15) but the omelette was delicious. The pool looked good, but we didn’t have time to use it.
They have a really large sundry shop with a great selection, which I put to good use.

Stayed: December 2017, travelled with family
Thank Robin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudia P, General Manager at Crowne Plaza Fort Lauderdale Airport / Cruise Port, responded to this reviewResponded 15 December 2017

Dear Valued Guest,
Thank you for taking the time to write a review about us, here on Tripadvisor. Our main goal is your satisfaction, therefore; we are pleased that you found our staff and facility up to your expectations with great service. Thank you again for recommending us, and we hope to see you back again very soon!
Kind Regards,
Claudia Polidori

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Reviewed 8 December 2017 via mobile

Selena at the Crowne Plaza provided excellent service. She ensured that all of our needs were met to make this special celebratation successful. She also provided us with the best room in the hotel, not knowing that we had a special need because of an injury that one of us had. Great customer service is so important and coming from Bermuda we know and understand the importance which was greatly appreciated.

We have sared our experience with our friends and family in Bermuda and have recommended this hotel number one for your crising experience.

Stayed: December 2017, travelled as a couple
Thank Jeanna-Dawn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudia P, General Manager at Crowne Plaza Fort Lauderdale Airport / Cruise Port, responded to this reviewResponded 9 December 2017

Dear Valued Guest,
I am very happy to see your review, since Selena is a new addition to the team and it's always good to see our new team members are following our mission of excelling in customer service. Thank you for taking the time to review us, Selena will be recognized for the great work.
Kind Regards,
Claudia Polidori
General Manager

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