Hotel has a nice layout.
Food on property was above par.
Lobby bar is very small, service needs improvement. Understaffed badly.
Dockside bar is a hotspot. Service is better here.
Rooms are clean but run down, bathrooms are in need of attention and do not stand up to what most Hilton’s offer in terms of maintenance.
Staff needs better training. Concierge was TERRIBLE - when picking up packages he called security, passed me the phone receiver and walked away. No answer on other side. Took taking to 4 people to get boxes shipped ahead.
Desk staff is nice but folios for multiple rooms were a mess.
I will look at other properties next time I’m in town. More
- Free Wifi