My hubby and I decided to combine business with pleasure when my office had their Christmas party here and stayed over for two nights. I requested a handicapped room and was absolutely assured via email from one of the managers that they were fully equipped for my needs. I mentioned in my email that I required a sit-down shower, and since the reply stated they were able accommodate me I assumed this was so. When I got there to check in I again asked if I had a handicapped room and I was assured I had booked same. Well, it turns out that this hotel's idea of "Handicapped" is "The Room Closest to the Ramp" - that's it! The bathroom was a regular bathroom - the toilet was too low and it just had a regular bathtub - no shower chair, no transfer rails. The biggest hurdle was the bed: I am 5' tall and the top of the bed hit me ABOVE MY NAVEL. This would be too high for me to get up on if I was young and able-bodied - IMPOSSIBLE for someone who regularly uses a wheelchair. Fortunately, I carry two collapsible step-stools in my truck and I needed one for me and one for my 6' husband to get into the bed! The bed super comfy once I managed to drag my butt up there but getting in/out was rather difficult. The room itself was also too small to accommodate a wheelchair - getting it into the room required I open the door, wheel into the bathroom in order to close the door behind me, then turn and go out into the room that was too narrow for me to get my chair to the other side of the bed. Leaving required me to reverse the process. I must say the saving grace for this place was the demeanor of the staff - EVERYONE was so incredibly nice! They could do nothing to help me as, well, the building is very old and built well before ADA was a thing, but they were so sweet about I actually felt bad about complaining. Bottom line is this: If you're able-bodied and able to scale the steps, the rather steep ramps, the skyscraper-height bed, able to shimmy about in the small room, and require only a standard bathroom, then this place a charming antique hotel with a sweet staff. If you need a truly handicapped room you're better off at a chain hotel. If my office has their party here next year I will be staying elsewhere.
- Official Description (provided by the hotel):
- The Casa Marina Hotel or shall we call her "The Grand Old Lady", is a welcoming Historic beauty located right on the beach in the heart of our Jacksonville Beaches. Our wonderful staff is here 24 hours and more than happy to hep with anything needed.(directions, transportation, restaurants/bars, shopping plazas,etc.) ... more less
- Reservation Options:
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- Also Known As:
- Casa Marina Hotel