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“Not REALLY handicapped accessible...”

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Casa Marina Hotel and Restaurant
Reviewed 11 January 2018 via mobile

My hubby and I decided to combine business with pleasure when my office had their Christmas party here and stayed over for two nights. I requested a handicapped room and was absolutely assured via email from one of the managers that they were fully equipped for my needs. I mentioned in my email that I required a sit-down shower, and since the reply stated they were able accommodate me I assumed this was so. When I got there to check in I again asked if I had a handicapped room and I was assured I had booked same. Well, it turns out that this hotel's idea of "Handicapped" is "The Room Closest to the Ramp" - that's it! The bathroom was a regular bathroom - the toilet was too low and it just had a regular bathtub - no shower chair, no transfer rails. The biggest hurdle was the bed: I am 5' tall and the top of the bed hit me ABOVE MY NAVEL. This would be too high for me to get up on if I was young and able-bodied - IMPOSSIBLE for someone who regularly uses a wheelchair. Fortunately, I carry two collapsible step-stools in my truck and I needed one for me and one for my 6' husband to get into the bed! The bed super comfy once I managed to drag my butt up there but getting in/out was rather difficult. The room itself was also too small to accommodate a wheelchair - getting it into the room required I open the door, wheel into the bathroom in order to close the door behind me, then turn and go out into the room that was too narrow for me to get my chair to the other side of the bed. Leaving required me to reverse the process. I must say the saving grace for this place was the demeanor of the staff - EVERYONE was so incredibly nice! They could do nothing to help me as, well, the building is very old and built well before ADA was a thing, but they were so sweet about I actually felt bad about complaining. Bottom line is this: If you're able-bodied and able to scale the steps, the rather steep ramps, the skyscraper-height bed, able to shimmy about in the small room, and require only a standard bathroom, then this place a charming antique hotel with a sweet staff. If you need a truly handicapped room you're better off at a chain hotel. If my office has their party here next year I will be staying elsewhere.

Stayed: January 2018, travelled on business
1  Thank Beverly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5 - 9 of 179 reviews

Reviewed 3 January 2018

First off, this hotel is a little rough around the edges, but that IS NOT a bad thing! It's old but it's very cool. Our room didn't look like your typical hotel room. There was a living room area, then the bathroom was in a hallway area and then the bedroom was separate. Also there was a great view of the ocean. The continental breakfast was delicious and the staff was charming. We ate dinner in the penthouse restaurant and it was delicious. Not a ton to pick from but we like it! We would love to go back when we can stay longer!

  • Stayed: January 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 December 2017

Came from Central Florida for family Christmas. In the past the has attended church services and then had a fine dining meal. This year the mob wanted brunch and this place was chosen. We hosted the mob several years ago for Easter and had some experience there.

We arrived on time and were immediately seated. Server was friendly as he explained options and beverage choices.

Most members were happy and enjoyed themselves but there were several problems. Of the proteins the Ham was flavorful and moist. the Prime Rib was cooked properly but flavorless and bland. There was an egg station but the chef was overpowered by demand, He had two small pans to cook in, one time I counter ten people waiting. Vegetables had the same issue, flavorless and bland. Stuffing had small degree of flavor, mashed potatoes had none. Hummus was probably the worst I have had in years; absolutely no flavor and no hint of garlic.

For dessert I tried Bread Pudding, this was excellent.

Overall I do not think this met the expectation.

  • Stayed: December 2017, travelled with family
    • Value
    • Location
    • Service
Thank babbydaddy52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 November 2017

I knew Casa Marina when my daughter invited me to Martinis Night. This place has an outdoor terrace with a spectacular view of the beach. The service is nice, the cocktails very good and the prices just. That night there was live music. We had a happy time.

  • Stayed: December 2016, travelled with family
    • Value
    • Service
Thank cristalesavila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 November 2017 via mobile

Stayed at Casa Marina for a wedding weekend. Beautiful setting. Excellent staff were professional, accommodating, welcoming and easily handled arrangements with efficiency. Wedding arrangements were flawless. Food was excellent. Rooms aren't huge, but they're comfortable and had everything one needed. The only negative was that the nightclub tends to be noisy till about midnight. But I'd stay there again.

Stayed: October 2017, travelled with family
Thank Diane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Casa Marina Hotel and Restaurant

Address: 691 1st St N, Jacksonville Beach, FL 32250-7101
Region: United States > Florida > Jacksonville Beach
Bar / Lounge Beach Free Breakfast Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Jacksonville Beach
Price Range: S$190 - S$280 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Casa Marina Hotel and Restaurant 2.5*
Number of rooms: 23
Official Description (provided by the hotel):
The Casa Marina Hotel or shall we call her "The Grand Old Lady", is a welcoming Historic beauty located right on the beach in the heart of our Jacksonville Beaches. Our wonderful staff is here 24 hours and more than happy to hep with anything needed.(directions, transportation, restaurants/bars, shopping plazas,etc.) ... more   less 
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Also Known As:
Casa Marina Hotel

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