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Reviews (1,715)
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1,067
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Show reviews that mention
All reviewspartial ocean viewfront deskawesome poolpool viewhot tuboceanfront roombreakfast stafffree breakfastthe entire stafffamily vacationoatmealthe breakfast areastaff was very friendlydefinitely stay here againmayo clinicbeautiful viewtiki
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122 - 127 of 1,715 reviews
Reviewed 12 December 2017

Pros:
• Beautiful outdoor pool with gorgeous ocean views
• Nice balcony
• Breakfast was good most days
• Check-In Staff was very accommodating
• Restaurant & Bar on site
• A/C Fan “always on” to reduce noise
• Lots of Staff
Cons:
• Beds are uncomfortable. I asked the front desk manager about the brand compliance with the mattresses because other Hilton family hotels have nice beds. He said that mattresses were replaced regularly on a schedule. I asked if my room had been upgraded ever, he said there was no documentation on which rooms had been updated. (note the logic issue here, if there is a schedule, there must be documentation)
• Pool heater was broken so the pool was very cold
• Room was tired and worn out and cleaned only on the surface
• A/C ran really cold then didn’t run for a long time and got very warm, repeat

  • Stayed: November 2017, travelled with family
    • Sleep Quality
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Thank WifeLovesToTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 December 2017

Words cannot describe how wonderful this hotel is. By all means if you are in the Jacksonville Beach, Florida area and need a hotel you MUST use this hotel. You will not be disappointed. From the time you enter the hotel with the main desk to the end of your stay they are helpful and go out of their way to make sure they provide excellent service. The pool and hot tub was wonderful and in fact I am going to bring my granddaughters and son-in-law and daughter next spring for a week stay as my other daughter lives in Jacksonville and this worked out great as far as location for driving. The ocean view was wonderful as you could see the big ships and sit on the patio deck and listen to the ocean. The Tiki Bar was great and not only do they serve beverages but also food. Thank you for such a wonderful 6 days in Jacksonville Beach. The hotel is also close to many restaurants within walking distance. The breakfast served fresh fruit and other healthy choices which was nice to have. They provided a nice selection in the pantry room for snacks and beverages and of course sun tan lotion which I forgot to bring with me.

  • Stayed: December 2017, travelled with family
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Review collected in partnership with Hampton
Thank paulasU5744LX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 December 2017

Our stay was excellent. The staff was great, very nice, helpful. The hotel and rooms was very clean. The pool was very clean. the food and service was great. I do not have any complaint... we will definitely be back.

  • Stayed: December 2017, travelled as a couple
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Review collected in partnership with Hampton
Thank carrieh300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 December 2017

We stayed here for 3 days on a guy's weekend football trip and had great service. We would definitely stay here again. The staff is excellent. the rooms were clean and the breakfast was very good also.

  • Stayed: December 2017, travelled with friends
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Review collected in partnership with Hampton
Thank S653HWpatb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 December 2017

We booked two rooms at this Jacksonville Beach location for my daughter's 16th birthday and I couldn't have been happier. The staff made sure we were set up for the best experience possible. They were amazing. I highly recommend this hotel. They also have a heated pool for these cooler months.

  • Stayed: December 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hampton
Thank Cheri P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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