Poorly trained masseuses who substitute vigor and oil for knowledge. A 50 minute reflexology massage by someone who apparently had no training to provide such a service. A hot stone couples massage by one masseuse who had fingers like a snow crab claw. My neck is still aching from the pounding. There's more to a massage than pouring on some oil and pushing hard.
I expected top notch professionals. On the positive side, the facility is nice, with a separate women's area with large sauna, steam room, whirlpool with waterfall and relaxation lounges. The spa attendants were helpful and thoughtful. The fresh fruit after the massage was a nice touch. However, I was disappointed enough by my treatments to not be willing to overlook the spa robe with unravelling sleeve, the dirty covers on the chaise lounges, and the bread/Elton John spa-zak.
I expected more.
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