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“The Best”

Ritz-Carlton Spa, Key Biscayne
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Reviewed 13 March 2017

This is our go to place to stay when visiting south Florida. So close to South Beach yet miles apart in atmosphere. Quiet and relaxing. Plenty of activities if you desire or just lounge at the beach or pools and be pampered. The restaurants are great, and the lounge is top shelf.

Thank Jaguar002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4 - 8 of 59 reviews

Reviewed 16 January 2017 via mobile

You just can't go wrong with the Ritz. They always anticipate your needs and our family just loves it. Great location with awesome views!

Thank Mario B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 November 2016 via mobile

Poorly trained masseuses who substitute vigor and oil for knowledge. A 50 minute reflexology massage by someone who apparently had no training to provide such a service. A hot stone couples massage by one masseuse who had fingers like a snow crab claw. My neck is still aching from the pounding. There's more to a massage than pouring on some oil and pushing hard.

I expected top notch professionals. On the positive side, the facility is nice, with a separate women's area with large sauna, steam room, whirlpool with waterfall and relaxation lounges. The spa attendants were helpful and thoughtful. The fresh fruit after the massage was a nice touch. However, I was disappointed enough by my treatments to not be willing to overlook the spa robe with unravelling sleeve, the dirty covers on the chaise lounges, and the bread/Elton John spa-zak.
I expected more.

Thank loveofthenew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosie S, Manager at Ritz-Carlton Spa, Key Biscayne, responded to this reviewResponded 15 November 2016

Dear loveofthenew,
Thank you for sharing comments of your recent visit to the Spa at The Ritz-Carlton Key Biscayne, Miami on Trip Advisor. We are very pleased to hear that you think highly of our facility and the service provided by the Spa attendants. However, at the same time we regret that your experience with the therapies and treatments did not meet with your expectations. We would appreciate the opportunity to personally speak with you to further discuss. Please contact the Executive Office at 305 365 4500, at your convenience, so that we may address your concerns.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2016 via mobile

5 star hotel with excellent rooms and ammenities

Lacks lounge with privacy.
Good mexican resto on the beach. But with not many options for non mexican food

More powerful beach assistance would be better.

Thank Diego A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2016 via mobile

First time at a Ritz. The resort was spotless and the staff was exceptional. Always greater us and made sure our stay was enjoyable. Mark at the Dune's bar always knew our name and what we were drinking. Not sure how he did it but was very impressed. Only down side is there isn't much to do an the island and the food / drinks at hotel is expensive which I guess you should expect at a Ritz.

Thank Just4relaxing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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