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Sheraton Suites Key West
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Reviews (2,452)
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All reviewssmathers beachshuttle servicefree shuttleduval streetdirectly across the streetevery half hourhotel shuttleclose to the airportpool areastarbucks coffeeliving roomresort feethe hotel offersnice poolking suitespring breakhot tub
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1,301 - 1,306 of 2,452 reviews
Reviewed 5 January 2013

This was our first time in Key West so I don't know about other hotels in the area, but this one was definitely a letdown. The only "Sheraton" part of the hotel was the vanity area. The sofa bed was dirty and the rest of the room mediocre. We had a problem with the bed set-up and received poor service. For us, the location was not a problem since the shuttle service was good. However, it's very likely you'll find a better hotel with the same rate.

  • Stayed: December 2012, travelled with family
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Thank salatapi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this reviewResponded 9 January 2013

Dear Guest:

Thank you for taking the time to write this review. We are sorry to hear you were disappointed with your suite and service. We are in the process of replacing the sofa beds in all of the suites this year. We take all comments seriously and will share your review with the staff as a training tool. Thanks again for taking the time to write this review.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2013

Wonderful friendly staff. Nice rooms but not a sufficient kitchen space for doing your own meal if you are looking for that. The bed was very comfy and The pillows were great. I'm picky about my linens and bed due to back problems and chronic pain and I had no problem at all. The work out room was clean and had modern equipment although the ceiling is a bit low for tall people on their elliptical. The seat on the bike needed repair though. Enjoyed chatting with friendly bartender who made excellent Cosmo and the breakfast Buffett was above average. Pleasant outdoor dining spot with pool to look out on. Small beach across the street although The Keyes really don't have what I consider a beach. The only issue we ran into was the shuttle from Duval street area ending too early and we ended up having to take a cab back to hotel. I definitely enjoyed being away from congested part of town and this is not within walking distance of attractions so just be prepared to do shuttle or taxis. Too difficult to park around attractions in this town. Met interesting cab drivers though.

Room Tip: We paid for ocean view and it wasn't worth it to me because the water is across the street and sitting on the balcony you hear and see traffic. Beautiful balconies but nothing really to look at.
  • Stayed: December 2012, travelled as a couple
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Thank Teeko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this reviewResponded 9 January 2013

Dear Guest:

Thank you for your review! We are happy to hear you enjoyed your stay at the Sheraton Suites and look forward to your return visit!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager

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Reviewed 5 January 2013

Not impressed, we thought we would give Sheraton a second chance as we had tried another Sheraton in Vancouver not again we will stay at another Sheraton. This is very out dated hotel, the restaurant not good quality food, the whole place needs a face lift. We were a family of six, stayed in three rooms and requested a crib in a room which never ever did come to the room. We were glad we only stayed one night that was enough!!!!

  • Stayed: December 2012, travelled with family
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Thank starlastella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this reviewResponded 11 January 2013

Dear Guest:

Thank you for taking the time to write this review. I apologize that you did not enjoy your stay with us at the Sheraton Suites. We take all comments seriously and use them as a learning tool when we go over them with the front desk and staff. The hotel went through a multimillion dollar renovation in 2009 including all of the suites, lobby, fitness center, restaurant, and the rest of the grounds. We do appreciate your comment as we are always looking for ways to improve our service.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager

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Reviewed 3 January 2013 via mobile

Beautiful well kept very clean resort, cheerful friendly helpful staff truly care about making your stay pleasant. great pool, coral crab cafe serves great meals. Free shuttle to Mallory square/Duval street area.

  • Stayed: December 2012
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1  Thank 154914Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this reviewResponded 9 January 2013

Dear Guest:

I just read your review and we are thrilled to hear you enjoyed your stay at the Sheraton Suites and look forward to your return visit to Key West.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2013

Chaotic check in, understaffed hotel, small pool, etc. This hotel has limited facilities and isn't in a good location for Key West. You will be dependent on their spotty shuttle service, as you are multiple miles away from restaurants/Duval Street. Public beach is across the (very busy) street. The hotel's restuarant is just "okay", which sucks as there are NO WALKABLE ALTERNATIVES. You will end up eating here, and you will be disappointed. Considering the Westin across the island has one of the best restaurants on the island - things seeem out of sorts. The entire hotel staff seemed ragged and overwhelmed by a full hotel.

  • Stayed: December 2012, travelled as a couple
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Thank Joe K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this reviewResponded 21 January 2013

Dear Guest:

Thank you for taking the time to write this review. We are sorry you were disappointed with your stay at the Sheraton Suites. We hope you spoke to a Front Office Manager regarding your disappointment with check-in so we could have an opportunity to make it right. We are located two miles from Duval Street and the shuttle service runs from 9:30am-11:15pm daily. It is available for all of the guests and is a popular service so reservations are recommended. There are two restaurants; La Trattoria which is half a mile away and Salutes on the Beach which is half a mile away the opposite direction. There is more traffic than usual on the Boulevard due to the construction on North Roosevelt Blvd. Thanks again for taking the time to write this review.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager

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