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Reunion Resort, A Salamander Golf & Spa Resort
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Reviews (1,891)
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Reviewed 20 October 2017

Large condo beautifully appointed, too bad the management aspect spoiled our stay. We knew we were in trouble when we arrived, there was absolutely no signage indicating this was a wyndham or worldmark resort from the street. We passed through the security station and attempted to locate the worldmark office, there is only a wyndham office on-site. We were escorted to one side of the lobby, to pick up our "destination package", declined the owner update meeting, and were then escorted to the other side of the lobby to actually begin the check-in process.

This resulted in getting some of the exact same information about the resort itself as we had already received on the other side. Then they told us they could not make keys for the room.... that facilities could escort us. Yikes.... so they call facilities who says that they can make keys, that they would be over in a minute. 20 minutes later this nice security officer shows up with key cards.... so we go to find our building. This is a large complex, so looking for building B took awhile... even though we knew we were in the right "campus"

Beautiful large 3 bedroom unit with an amazing porch....a true wow moment. We go out for the day to come back to a note on our door that the parking lot would be resealed on Thursday, please relocate our car or it will be towed. It was Monday night.... Tuesday morning we awoke to find our car towed.... call the front desk and they say... well, that's the (land?) management company's mistake, however they tell us they are sure our car in nearby... to go find a paving guy and make an inquiry as to where the car may be. I kid you not, you know you just can't make this stuff up, and it gets better. Found our car, great! Come back that night... pool gate has been closed and locked an hour early. Okay, not the end of the world. Then the very next night our room keys don't work...our hands our full of groceries and we can't get into the room. Go over to the lobby, about a mile away so it's a drive.... they send a facilities guy out. His keys didn't work. Send another guy, he starts working on the lock, brings over yet another set of keys. Those work. We left Reunion two days early, went and stayed at a Disney property that was fantastic.Please note, this was not the staff's fault, they were really trying. This was a management issue, all the way.

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank aksnt11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlton G, General Manager at Reunion Resort, A Salamander Golf & Spa Resort, responded to this reviewResponded 30 October 2017

Dear aksnt11,

Thank you for providing feedback on your recent stay at Reunion Resort. I sincerely apologize for the challenges during your stay. If you would please reach out to me, I would be happy to research the shortfalls you encountered. You can reach me directly via e-mail at gm@reunionresort.com. I look forward to being of assistance

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2017 via mobile

My family loves this resort. We have been there several times and can't wait to return for our next visit. Maria R. made the check in process smooth from start to finish. She made sure I had everything I needed while there and made me feel like I was at home. I have looked at other resorts but nothing compares to The Reunion. It's simply amazing!

Stayed: October 2017, travelled with family
1  Thank April K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlton G, General Manager at Reunion Resort, A Salamander Golf & Spa Resort, responded to this reviewResponded 30 October 2017

Dear April K,

Thank you for sharing your wonderful experience & for being loyal guests. We pride ourselves on great customer service and are over the moon to hear that Maria R. went above and beyond to ensure your stay was amazing. We hope you will visit us again soon!

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Reviewed 15 October 2017

We stayed here for a week through Wyndham. This place is amazing!! We stayed in Villas North complex. We had a 3 bedr condo overlooking the golf course. It was very quiet, and very well furnished. The rooms are very large. We had a problem with our dryer not working, and the resort moved us to a new unit. They even sent someone over to move us! The water park is excellent. I think my nieces could've have stayed there instead of going to Disney another day! It took us about 20 min. to get to Disney.
I highly recommend this resort.

  • Stayed: October 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Laurie31f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlton G, General Manager at Reunion Resort, A Salamander Golf & Spa Resort, responded to this reviewResponded 30 October 2017

Dear Laurie31f,

Thank you for sharing your comments and for attesting to our ability to act quickly to resolve any issues. We are so happy to hear you had a wonderful time & hope to welcome you back again soon!

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Reviewed 13 October 2017 via mobile

We arrived at Reunion unsure what to expect. King size beds, a beautiful suite in the hotel, and our fantastic daily maid service made our stay home from home.
The weather was just fantastic and all staff very welcoming. I liked the fact it was gated and not open to just anybody.

We also enjoyed a fantastic massage at the spa, Susan was simply amazing and I wish I had more time to enjoy other treatments.
Service in Forte from Chris C was great, same again at The Cove from Shelby B (she makes the nicest chocolate shakes).

Points to make are directed at other guests...
We did have a day when a family of 30 decided to take over the pool and play ball in it, regardless of everyone else.
Also eating/drinking/raucous screaming is not de rigueur at the resort. We suffered it for a while then had to leave, we complained at reception who sent security. I think they were there for a wedding but totally inconsiderate to other guests.

Eleven the rooftop restaurant also needs to have more vegetarian options. As does the clubhouse. Rectify this and you will have a perfect resort. There was a great atmosphere up there and we were unable to dine as options were not to our dietary requirements.

The waterpark is great for kids and adults and really is a fun day out.

We are all looking forward to returning in 2018.

Stayed: October 2017, travelled with family
2  Thank laura w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlton G, General Manager at Reunion Resort, A Salamander Golf & Spa Resort, responded to this reviewResponded 30 October 2017

Dear laura w,

Thank you for taking the time to share you comments and for complimenting our amazing staff. We will be sharing your comments with Susan, Chris & Shelby and ensure they are recognized for outstanding service. We look forward to welcoming you back next year for another lovely vacation at Reunion!

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Reviewed 10 October 2017

We had a beautiful three bedroom, three bath condo overlooking gardens and forest. It was clean, well stocked with kitchen supplies and towels and very quiet. We thoroughly enjoyed our stay and will return for another week next fall.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Armed Forces Vacation Club
Thank SouthMissTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlton G, General Manager at Reunion Resort, A Salamander Golf & Spa Resort, responded to this reviewResponded 30 October 2017

Dear SouthMissTraveler,

Thank you for your kind review. We are happy to hear you thoroughly enjoyed your stay and look forward to welcoming you back in the fall!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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