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Reviewed 8 November 2016

  • Stayed: November 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Travelodge
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 7 November 2016

Cleanliness was alright, the big problem though was the fact that after several requests, 2 days in to my week long stay, MY ROOM HAD NO TOWELS. Too about 4 requests, within an hour for them to promise me it'd be there in 5 minutes each time, showed up about 30 minutes later. Their only excuse? "we were full last night" no offer of a discount, no contact by management, i should be getting towels for the first time almost 48 hours after check in, after practically harassing the staff to. As someone who works in the hospitality industry, completely unacceptable doesnt really cut it with the behavior of this staff....

  • Stayed: October 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Travelodge
1  Thank 523catd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina M, Guest Relations Manager at Travelodge Suites by Wyndham East Gate Orange, responded to this reviewResponded 21 March 2018

Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our staff and towels. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

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Reviewed 1 November 2016 via mobile

The rate is cheap, yet that does not mean that the room should be deteriorated, unclean, and w/ roaches. I stayed in this hotel cause the group of people I was traveling with stayed there. During the day and night I could hear the other guests outside playing music, and chilling outside their rooms smoking. I don't smoke but the smell got into my room. I did not feel safe having to walk through their outdoor party to get to my room. Wouldn't recommend it for families looking to take their kids to Disney World , or going solo.

Stayed: October 2016, travelled on business
2  Thank TumiRD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina M, Guest Relations Manager at Travelodge Suites by Wyndham East Gate Orange, responded to this reviewResponded 21 March 2018

I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such a usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

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Reviewed 31 October 2016

This is a great hotel for the value. Nothing fancy but very clean. Staff has always been great.

  • Stayed: October 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Travelodge
Thank Darlene J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina M, Guest Relations Manager at Travelodge Suites by Wyndham East Gate Orange, responded to this reviewResponded 21 March 2018

We appreciate your rating of our hotel and the feedback you have shared pertaining to our staff and value. We hope to see you again to provide you with an exceptional level of service and hospitality.

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Reviewed 27 October 2016

  • Stayed: October 2016, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Travelodge
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Tina M, Guest Relations Manager at Travelodge Suites by Wyndham East Gate Orange, responded to this reviewResponded 21 March 2018

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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