We stayed for 4 nights while visiting The Villages. First I will do the negative about this hotel. Very bad Wifi. Had to use our data because Wifi kept cutting out. We had a nice room with comfortable bed and sofa and chair. Room was clean and the hotel was quiet. Breakfast was very good and the employee taking care of the breakfast area was excellent.
Wyndham
Hotels.com
Was supposed to stay for two nights in October but Hurricane Ian arrived before me and i was not able to.
My airline, rental car, and other hotel refunded me due to this natural disaster, but not this hotel.
So if you're thinking of staying here, choose another hotel with ethical standards.
Save yourself the aggrevation and the disrespectful lack of customer service you are going to encounter with the "barbie want to be lady" that has an attitude from hell!!
As a loyal titanium elite status Marriott member, accused of "ruining bed sheets", being overcharged for a substandard, dirty, stained/raveling carpet, black mold on shower ceiling, leaking faucets, murky pool water, over flowing trash cans....etc. Rules with intimidation if staff is what you will encounter from the RUDE, UNDESIRABLE AND OVERRATED BLONDE DRAGON of a lady is nuts!!!
Housekeeping has mentioned that she is a relative and a few maintenance personal stayed that she is in over her head to be working at the hotel. Awful stories about the treatment the team encounters on a daily basis from her lack of customer service and teamwork. Awful, save the money you work hard for, the only thing that matters is to collect your money
Shameful....sad and disappointed
Location was great, right off of 27. Check in was slow. I waited about 20 minutes for the guest in front of me. My turn was quick and painless. Hotel is clean, well kept up for a business built in 2004. Room was clean, comfortable. Bathroom door needs replacement in room 220, water damage. Breakfast was ok. Area was clean.
Unimpressive in most every way. The front desk staff can't be bothered to even nod hello. Lots of issues with getting the room cleaned and made up. The management refused to make up/clean our room every day, citing staffing issues and covid. We have stayed in 7 hotels since last summer and this was the only one that took such a stance. We overheard maids complaining that the hotel was not letting them even clean rooms for newly checking in guests. When my wife questioned the policy, she was rudely asked if she watches the news. My wife then heard front desk personnel complaining to a maid about our request to have the room made up daily. The front desk person in question was overheard saying, "they are only staying for a week and they need their room cleaned"? The front desk/management finally agreed to make our room up daily but then later refused to keep its promise, and the room was cleaned for about 3 or 4 of the 7 nights we stayed. That aside our room had bad paint, dirty looking rugs, and loud plumbing. Nor was the place quiet at night. It was a common occurrence for guests to converse loudly and smoke in the parking lot in the wee hours of the AM. My kids complained the pool was dirty and had dead bugs throughout and refused to use it after the first time. Room keys failed repeatedly and the elevator malfunctioned and trapped my daughter at one point. That said, it wasn't all bad. Breakfast was pretty good, our room was bug free, there is a beautiful Church next door, and the staff other than the front desk was polite and hard working. So I rate it solidly mediocre. Would be a lot better with better customer service and some elbow grease.
Nice hotel with friendly employees.
Good breakfast in the morning.
Like the noon check out. The hotel is convenient to shopping and restaurants. If you're visiting friends or family that live in the area this hotel is a good choice at this price point.
Rooms are furnished with fridge and microwave.
