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8 - 13 of 271 reviews
Reviewed 24 December 2021

In a 5 week business stay I experienced. 1 day of no hot water. 1 day no internet, 1 night catching someone checking my van locks, another night attempted break in to van, roaches, No maid service for two weeks, glass all over pool area two nights, Key card only works sometimes, 5-10 minutes wait every time for desk clerk to come out to fix key card (every two days mind you), electrical socket in lobby floor broken by sinking down causing trip hazard. Hotel manager not seeing it even after she walked past it while I videoed it, and said look for trip hazard. On the security issues she claimed to have security, but even night desk said they never saw security, nor could find a guard after I looked all around inside and outside, leaving my number for contact. Tv broken, phone broken, dresser broken. Weed smell in hallways every night, pee on stairway landings. Free coffee tasted like machine had not been cleaned in years ( undrinkable) . guests Pit bulls taking dumps in landscaping by front door, Manager would flat out lie to your face about everything.

Date of stay: December 2021
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank 447hermann
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESA GM, General Manager at Extended Stay America - Orlando - Maitland - Summit Tower Blvd, responded to this reviewResponded 28 December 2021

447hermann, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2021 via mobile

When we arrived on Sunday, August, 15 2021 we were assigned room 157. When I opened the door I saw a room totally not cleaned. I was then assigned room 307. The room was "cleaned" but the kitchen and bathroom floors were sticky. The rug made my bare feet black with dirt. The bathtub drain was nearly plugged.

Date of stay: August 2021
Trip type: Travelled with family
Thank m1kesTr1ps
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESA GM, General Manager at Extended Stay America - Orlando - Maitland - Summit Tower Blvd, responded to this reviewResponded 18 August 2021

Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you.  

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2021

I stayed at this hotel for about a week and a half in June of 2021 and I was pleasantly surprised for the price I paid. I paid approximately $55 a night and the room and hotel were clean, everything was in good working order, and the property seemed safe. The only issue I experienced was the card readers on the room doors were prone to deactivate the card. I had to get my card reprogrammed at least once every two days at the front desk. The front desk seemed to be aware that this is a recurring issue. Also, there is no breakfast options at all due to COVID. I wish they would begin serving breakfast again.

Date of stay: June 2021
Trip type: Travelled on business
Thank BennyJettt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESA GM, General Manager at Extended Stay America - Orlando - Maitland - Summit Tower Blvd, responded to this reviewResponded 5 July 2021

Benny, thank you for making Extended Stay America a part of your travel plans. We are glad you were pleased with our immaculate accommodations and that you had a pleasant stay overall. However, we regret your disappointment with the breakfast not being available due to current circumstances and apologize for the concerns you had with the key cards. We will share your comments with our maintenance team and make sure the problem is resolved. Thank you again, and we hope you will choose us the next time you visit the area.

Sincerely,
Hotel Management

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Reviewed 29 June 2021

Liked - The staff, Sheryl and Anina, were incredibly helpful. The 2 Queen bed room is very big with a nice sitting area. The upgraded room was even nicer.

Disliked · I had a serious cockroach problem in my room. Sheryl, the manager, moved me into an upgraded room in a different section of the hotel and reimbursed me for that first night. They were very responsive to my needs.

Room tip: Select a room to the right side of the lobby (the direction of 107 - 129 and 200 - 254)
Date of stay: June 2021
    • Sleep Quality
    • Cleanliness
    • Service
Thank JayCee411
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESA GM, General Manager at Extended Stay America - Orlando - Maitland - Summit Tower Blvd, responded to this reviewResponded 30 June 2021

Thank you for posting a review of your stay with us. We apologize for the concerns you had with your room; however, we are pleased that our staff resolved this to your satisfaction. Our team is dedicated to providing genuine and attentive hospitality, and we appreciate you acknowledging their efforts. We hope you will stay with us again the next time you are in our area.

Sincerely,
Hotel Management

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Reviewed 16 June 2021

Been staying here for over a month while my Townhouse go under repairs ,didn't expect to stay this long however is been great. Shirlyn,Kayla,Amina and the GM has been very helpful and so so nice every time. I am glad I been staying here and although I am about soon to leave if I ever have to I will choose this property again.

Date of stay: May 2021
    • Value
    • Rooms
    • Service
Thank VickyRican89
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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