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Reviewed 6 November 2022 via mobile

Every single staff member we encountered was helpful and very welcoming. The room was clean and the a/c worked great. The elevator system is genius. The room service turkey club sandwich was huge and the fries were fresh. The bar downstairs was hopping on a Thursday. We will be back in December for sure

Date of stay: October 2022
Trip type: Travelled as a couple
Thank Dylan0474mac
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotel Management, General Manager at Hilton Miami Downtown, responded to this reviewResponded 7 November 2022

Dylan, we are thrilled to hear that you fully enjoyed your stay and are looking forward to your next visit! Your positive words for our terrific team, comfortable accommodations, and delicious on-site dining are valued and we thank you for your review. It will be a pleasure to welcome you back to Hilton Miami Downtown for another memorable stay soon!

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Reviewed 4 November 2022

I have to make arrangements for my CEO’s upcoming stay and Freddy at the Concierge have helped to ensure all needed are taken care in terms of room, welcome note, and fruit basket, etc…Hope everything will be okay with the whole preparation! Thank you,

Date of stay: November 2022
Trip type: Travelled on business
Thank leanym2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotel Management, General Manager at Hilton Miami Downtown, responded to this reviewResponded 7 November 2022

Thank you for your wonderful review! At Hilton Miami Downtown, we know that excellence is in the details, and it was a pleasure to offer you the caring, attentive service you needed to ensure your travel arrangements went seamlessly. We look forward to sharing your terrific feedback with Freddy and the rest of the team! If there is any way we can be of further assistance, please do not hesitate to reach out.

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Reviewed 1 November 2022

A smart hotel with a great view, the bed was comfortable and the breakfast was very good.

The hotel is very convenient for the Metro Mover (Adrienne Arsht Centre). A reasonable location to get a taxi to the port if on a cruise.

Seemed a bit price for the drinks though ($7 for a cup of tea, no facilities in the room to make it yourself).

Date of stay: August 2022
    • Value
    • Location
    • Service
Thank DarrenHenman
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotel Management, General Manager at Hilton Miami Downtown, responded to this reviewResponded 3 November 2022

Darren, we greatly appreciate your score and comments about your recent stay here at Hilton Miami Downtown! What a joy it was welcoming you and sharing our beautiful views and luxuries. We hope you will be back to take advantage of our convenience and comforts again soon!

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Reviewed 28 October 2022 via mobile

Stayed few days prior to our Cruise trip.
I have had wonderful experiences in all other Hilton, hence I booked this one.
Walls are too thin, so very noisy and all rooms allow dogs to share. So no specific allocated rooms for pet customers. Next door to us had couple of them which kept us awake every night, especially when they left them in the room alone.
When complained to the reception and asked to be moved we were told hotel is full and we could again have a neighbour with dogs... they were not very helpful even when I had asked for pets free and no smoking rooms. For my stay I had to rely on antihistamines. Restaurant doesn't have much food choices and especially for vegetarians. Lucky we were only there for few days. What a let down by Hilton standard.

Date of stay: October 2022
Trip type: Travelled with friends
Thank R B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotel Management, General Manager at Hilton Miami Downtown, responded to this reviewResponded 30 October 2022

Thank you for taking the time to share your valuable feedback with us. Providing a peaceful, pleasant stay is always our goal, and we're deeply disappointed to learn that your experience fell short. Please accept our sincere apologies for the unusual noise concerns you endured, and for the poor response from our team. We will be addressing this internally to learn how to better serve our guests and ensure a fully restful environment. We appreciate your input and we hope to have another chance to restore your confidence in our Brand.

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Reviewed 18 October 2022

stayed 2 nights at this property. room was very big with huge space. two great vies of the harbor and the city. had enough space for all of us' 2 adults and 3 kids. parking was expensive. if you do self parking' its 40$ a night without going out and returning on the same ticket. better to pay 45$ for the valet and then you can leave and enter as much as you want. nice bar at the evening with great atmosphere that turns in the morning to serve starbucks on premises. there is a free monorail just on the corner that takes you around the area. view from the room was great! shower was very good. staff was very friendly and helpful.
enjoyed our stay very much!
Great stay. would surely return!

Room tip: ask for high floor
Date of stay: October 2022
    • Value
    • Location
    • Service
Thank גיל ד
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotel Management, General Manager at Hilton Miami Downtown, responded to this reviewResponded 20 October 2022

Thank you for joining us at Hilton Miami Downtown for a beautiful family vacation! It's wonderful to know you all found our team to be kind and attentive, and we cannot wait to share your compliments. We also love that our beautiful views and comfortable accommodations left nothing to be desired. We look forward to your next trip to Miami, Gil!

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