My firends and I booked a room for two nights in order to celebrate a birthday among us. The woman at the counter booked one night, so she gave us a second night in a completely different room. In the first one, the shower wasn't working, so we had to bathe in the sink. In the second room, OUR SHOWER WAS LEAKING TO THE OTHER 3 FLOORS BELOW US, so we had to use the bathroom in the room next door- which was completely dirty. The let us check out two hours later than usual with no charge, but checking out took about HALF AND HOUR, and the valet wanted to charge us way more than necessary.
While the views were gorgeous and I love Miami, it doesn't compensate for the bugs in the cabinets and lobby cushions, nor the awful attitudes of their staff. When we went down to complain, they started speaking in Spanish about us, thinking we couldn't understand them (we're all south american) and whoever seemed to be in charge could have been more difficult to cooperate with. She told us that they weren't going to change us from the second (leaky) room because housekeeping had gone home and every other room was booked or dirty.
On top of it all, it takes about half an hour tfor valet to get your car, and if you're checking in/out, add another 45 minutes.
RENT SOMEWHERE ELSE!!! Don't let them sucker you out of your money. I would regret the entire stay if I hadn't been there with my friends, who made it easier to bear.
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