Where to start .... Check in, we arrived a little earlier than their check in time and our room was not ready, which is fine however on coming back at the said time it would be ready it was not, another 30mins later and they tried to check us into a double room opposed to the suite we had booked, we had to produce our voucher (tip to you...take your voucher with you) to prove the room we had booked. At this point my expectations were low but not low enough, the suite was absolutely devastating awful. The smell was the first thing you noticed followed by the broken and run down kitchen area followed by the bland bedrooms. We had booked in for 5 nights and at this point actually considered paying for another apartment, we contacted front desk and advised them of the issue, their resolve to send someone with an air freshener along ... Not the answer we were looking for! Contacted reception again and asked for the manager, who did ring very promptly and after explaining the issue we were offered to view another 2 rooms, our 2nd room was much fresher then the initial room and we felt a little happier at this point. Now they have a bar on site, again I would say the location of it ... Just next to the car park is not ideal for the ambiance your looking for (it's kind of like a backpackers look and feel). The barman is constantly trying to chat girls up so has no time to be friendly or do his job .... Which is just for the record to serve drinks and makes anyone coming into the bar area uncomfortable enough for them to leave asap (prior to them getting a drink) bad business!!! Our bedroom door locked itself whilst we were out and whilst maintenance man was very quick to help us, should this happen I think not. Now to the after thought of the pool area, OMG it's awful no thought no ambiance and no pool bar or towels! They have a sister hotel (Marsielles) opposite side of the road just a little walk down and whilst the frontal looks a little run down the staff, the ambiance, the customer service and the pool area are perfect and everything you look for, you would not ever think these 2 places were related but apparently they are ... Happy hour runs at both these places however the service and standard of the staff at the Marsielles is top notch and the lack of service and standards of the Dorchester are poor .... absolute poles apart. The parking seems to vary between $31-34 a day ... Rip off go a bit further down on 16th and you pay $16 a day (there may be cheaper but this worked for us). Noise at night is LOUD by any standard. All in all unless your a backpacker and at times all of us are give this place miss.
- Reservation Options:
- TripAdvisor is proud to partner with TravelClick so you can book your Suites of Dorchester reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Suites Of Dorchester Hotel Miami Beach
- Hotel Of Dorchester
- Suites Of Dorchester Miami Beach, Florida