Went there on Valentine's day with my family. We did not have a reservation. But they asked if we didn't mind sitting outside. The indoor dining was full. They greeted us and sat us down promptly. We were seen by the waiter and served our drinks and bread soon. The waiter Xavier was knowledgeable about the food on the menu and also recommended some alcoholic beverages which were very good. We ordered the chicken parmigiana which was excellent. I highly recommend this Carrabba's location.