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Reviews (2,132)
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All reviewswarm cookiesdouble treefront deskchocolate chip cookiesgreat hotelwet barbonita springsrestaurant staffliving areatamiami trailbeach chairsbreakfast buffethousekeeping staffthe entire staffbusiness centervanderbilt beachwould highly recommend this hotel
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20 - 25 of 2,132 reviews
Reviewed 4 weeks ago via mobile

Just returned from a nice stay at this hotel. Overall, very good customer service with nice touches like texting you if your happy with your room. AT&T cell service is spotty and they are up front about that. Nice beds and pillows, breakfast buffet was ok at best, nothing special and slow with orders. Location is close to Mercato which is a plus and in a nice quiet area of Naples. I would return but give the Hilton a try next time.

Stayed: July 2018, travelled on business
Thank mjgreens123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeConcierge, Guest Relations Manager at DoubleTree Suites by Hilton Naples, responded to this reviewResponded 4 weeks ago

Thank you for taking time to review our hotel. We appreciate your feedback and welcome you to any Hilton properties. Of course, we will have warm cookies and smiles waiting for you here at the DoubleTree Naples when your travels bring you back to our little piece of paradise!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We just completed a 3,600-mile journey and stayed at several hotels along the way. This was far the best. The suite was well designed, roomy and very clean. We will be staying at DoubleTree more often in the future.

  • Stayed: July 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
Thank Karen21043
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeConcierge, Guest Relations Manager at DoubleTree Suites by Hilton Naples, responded to this reviewResponded 4 weeks ago

Our entire team appreciates you taking time to share your experience. Thank you for such a glowing review and recommendation! We will have warm cookies along with smiles waiting for you when you return "home" to our little piece of paradise.

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Reviewed 5 weeks ago

I can't express enough how welcomed and at home we felt at the DoubleTree, Naples. The staff was excellent. They were not just professional. They made us feel like we were family. I also loved the size of the hotel. We've stayed at a few DoubleTree hotels but this one had the feel of a boutique hotel with 5 star service. I plan on returning to Naples and will definitely be staying with DoubleTree and will recommend this hotel to family and friends.

  • Stayed: July 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
Thank Harold J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeConcierge, Guest Relations Manager at DoubleTree Suites by Hilton Naples, responded to this reviewResponded 4 weeks ago

WOW! By taking the time to share your experience, the entire DoubleTree Naples "DreamTeam" feels your appreciation! We consider you family and we look forward to welcoming you "home" when you return to our little piece of paradise. Thank you for the recommendation.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2018

The staff was friendly and helpful. I was in a hurry checking into the room to make an appointment and the front desk was speedy and accommodating. The room was clean and roomy. The bed was comfortable.

  • Stayed: July 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Caitlin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeConcierge, Guest Relations Manager at DoubleTree Suites by Hilton Naples, responded to this reviewResponded 5 weeks ago

Thank you for taking time to review our hotel, Caitlin H. Delighted to know that you thoroughly enjoyed your experience!

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Reviewed 9 July 2018

My wife and I attended a marriage retreat at this hotel for the first time. We had no idea what to expect, but as soon as we walked in the door we were greeted with smiles and assistance from Laney. Upon giving our name, she instantly remembered that she spoke with us a couple days earlier. She not only remembered us, but she she recalled our questions. She immediately began working on our request, and we were given a great room. The hotel was very clean, and the room was superb. The housekeeping staff are very nice, hospitable and cleaned our room very well (We left a great tip for them). The waiter Juan that tended to our marriage group in the conference rooms was great. The breakfast here is also very appetizing and delicious. This is great place to relax and escape from our busy lives. We will definitely stay here again!

Stayed: June 2018
Thank Poetic W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeConcierge, Guest Relations Manager at DoubleTree Suites by Hilton Naples, responded to this reviewResponded 5 weeks ago

Thank you for sharing your experience, Poetic W. We appreciate you mentioning those team members who made you feel at home! Delighted to know that you enjoyed your stay with us. We look forward to welcoming you back soon and thank you also for your recommendation.

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