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Reviewed 24 July 2017 via mobile

We have been visiting Orlando and staying st the Sheraton Vistana at lake Buena Vista for 25 years. When our kids were older and no longer wished to accompany us on our vacations anymore, we still continued to choose this resort as our home away from home.

We are not time share owners and choose not to be for many reasons, but that makes no difference to the management at this resort. They have always made our stays special, fix anything that is not quite right with our villa, and help us plan our itineraries. A special thanks to Glen Vlasic and Oscar Montoya for making this year's stay very special.

As school teachers, we love spring vacations in Florida since we get a preview of summer a bit early. We look forward to our next April vacation and hope to return once again to the Vistana.

Stayed: April 2017, travelled as a couple
Thank ibramson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dassieshuta, Guest Relations Manager at Sheraton Vistana Resort Villas- Lake Buena Vista, responded to this reviewResponded 26 July 2017

We are delighted to receive your wonderful accolades, praises and feedback surrounding your vacation experience at the Sheraton Vistana Resort.

We appreciate your selecting our lovely Resort for 25 years, and we thank you for your loyalty and goodwill. Your amazing accolades for the General Manager and Mr. Montoya were delightfully shared!

Thanks again for allowing our Teams to create this memorable vacation for you, we look forward to welcome you and serve you at your Home away from Home Resort.
WE wish you a cool and safe summer!
Sincerely
Dassie
Resort Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2017

Stayed at the Sheraton Vistana resort for two weeks. First the negatives: 1. Check in went very smooth but before I knew it as an owner at vistana time shares, I was booked into an owner update (Time share upsell). Very disappointed in the way that I was treated, but I didn't let this get my holiday down. 2. we arrived during a down pour that lasted a few hours only to have my keys not working. After getting soaked and having new cards issued only to find that these didn't work either. Waited over an hour in order to have security get access to our room and have keys reissued. Not the most efficient service, as seemed to get a different story every time a called in. Thank you to Security (Gurnette) to was able to figure out the locks. 3. only received fresh towels once during the two weeks. I called in on the second last day and requested. They were going to be sent out right away, but never showed up.

Positives
1. Security felt very safe and comfortable on the property. Gurnette was fantastic.
2. Pools were great and were not overly busy. a few pools to choose from. Rocky was a fantastic host at the pool bar. He deserves a raise!!!
3. Rooms are great, comfortable, lots of room, perfect for home away from home.
4. Location close to I-4 and all shopping outlets and all theme parks. perfect location
5. lots of activities
6. reasonably priced restaurants

Just a few service issues but would recommend anyone staying here.

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Service
2  Thank bgrant73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dassieshuta, Guest Relations Manager at Sheraton Vistana Resort Villas- Lake Buena Vista, responded to this reviewResponded 24 July 2017

We thank you for sharing your views, opinions and feedback with Trip Advisor.
We are very sorry to learn that your expectations were unmet and wanted to reassure you that this is not the typical service our Teams are highly praised for.

We humble apologize for the keys (2 times) of malfunctions, and delivering of towels!
Your comments are already shared with the Security and Housekeeping Teams for their awareness and focus. Please rest assured, this is not exemplary of our elite and personal services, and we are very sorry to disappoint you this year.

You valuable comments and praises shared for our Security and Pool Teams are appreciated, we have shared your comments with our Management Team, who will personally extend accolades to the associates.

We look forward to host/welcome you again, hopefully under a brighter and uplifting circumstances.
Enjoy your summer, be safe and best wishes.
Dassie
Resort Management Team

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Reviewed 23 July 2017 via mobile

Stayed a few years ago, liked it a lot. So booked again this summer to add a few days to a week of time share. It's still good for the money, but I think the place needs a renovation. The elevators are dated and slow to the call. Building 2 is better but building 3 and 4 hallways are dark and feels muggy

Stayed: July 2017, travelled with family
Thank jianminl2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dassieshuta, Guest Relations Manager at Sheraton Vistana Resort Villas- Lake Buena Vista, responded to this reviewResponded 24 July 2017

We thank you for your opinions and views on your last vacation ( a few years ago). We have done many upgrades and enhancements, and hope you will see and feel the difference when you return this summer.

At the Sheraton, our goal is to ensure our guests feel safe, special and comfortable.
Your valuable information and comments were already shared with the Management Team for awareness.

Thank you again for selecting the Sheraton Vistana Resort to spend your vacation.
We wish you a safe and pleasant journey to Orlando.
Best Wishes
Dassie
Resort Management Team

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Reviewed 22 July 2017 via mobile

This review is to give special thanks to monica she went above for me and made my stay at sheraton vistana once again a great one with wonderful memories the staff was friendly the room was nice and i look forward to talking to monica again on my next trip there i was on a cruise ship prior to my stay here at the sheraton vistana to ask what part of the resort i would like i stay in glen if u read this i think i think monica deserves a raise because she did this for me im sure she does for everyone so i feel she is asset to the sheraton my visit was wonderful from beginning to end and im thinking about coming back in october for my birthday until then keep up the good work and to everyone who reads this the sheraton is very nice clean has lots of pools well maintained i give them a 5 star and i take trip advisor seriously i use it for anywhere i stay i checked it first this resort was a 5 all the way thanks monica

Stayed: July 2017, travelled with family
Thank cableguy2531
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dassieshuta, Guest Relations Manager at Sheraton Vistana Resort Villas- Lake Buena Vista, responded to this reviewResponded 24 July 2017

It is a delight to read and share your wonderful praises and accolades for our friendly and caring Team Member, Monica.

Your praises were already forwarded to the Management Team (including the GM) who will personally recognize her for displaying friendly and personal services to you.

It is our goal to ensure all guests feel special, safe and comfortable. Thank you for sharing your very own personal experience with the Trip Advisor. We are so glad you are reviewing our services at Trip Advisor, and we thank you for selecting the Sheraton Vistana Resort.

We invite you to come back soon! It will be our pleasure to host you again.
Thanks for the Gift of Feedback!
Sincerely
Dassie
Resort Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2017

Check in was extremely quick and smooth, which is unusual in these types of resorts. I really appreciated the security booths at the entrance and the presence of security driving around. Multiple pools made relaxing entertaining and overall, the place was very quiet. My only complaints: they offered a buffet breakfast for two each day if you chose not to have maid service for the week. We took them up on the offer but every discount hotel chain I have stayed in has had a better breakfast. They even charged an extra $3 for waffles or omelets. It is a buffet so either include it or don't offer the item. It was a waffle for crying out loud!! We also had multiple electrical outlets that either didnt work or were so used that the plugs wouldn't stay in them.

Room Tip: The Lakes were quiet. Cascades seemed a little noisier because the pool was bigger and open later
  • Stayed: July 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank beachbum2463
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dassieshuta, Guest Relations Manager at Sheraton Vistana Resort Villas- Lake Buena Vista, responded to this reviewResponded 24 July 2017

We express our thanks to you for sharing your views and concerns with Trip Advisor.
Your valuable comments were immediately shared with our Beverage/Food Director for awareness.

We also thank you for your praises on the sparkling pools, security and safety and our friendly and personalized check in Teams.

Thanks again for sharing your opinions and experience, we appreciate them all. Looking forward to welcome you back soon.

Sincerely
Dassie
Resort Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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