Great pool area
Close to city walk with free water taxi that runs all day.
Management very responsive to issues.....once they are involved. The two we dealt with, Andrew and Renee, did every thing they could to make the best of a very bad situation.
1st room was right next to a loud party.....had to get a new room to relax. A bellman was supposed to come to our room with new keys and get us to the replacement room. Never happened and I had to lug all of our stuff to the lobby and then to the other room.
2nd room had no wash-cloths or remote control for the TV. Got the remote fairly quickly, not so quick with the wash cloths. Upon waking the next morning, we discovered an insect issue that basically ruined the remainder of our trip, which was a combination vacation and business conference....that just happened to coincide with Valentine's day. We were really wanting a nice relaxing time....but we didn't get that at all, and I was only able to attend 1/2 day of the conference.
The professionalism of the managers that we dealt with is the only reason I'm giving a 2 rating instead of a 1. We were seriously dissapointed with our stay.More
- Breakfast included