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7,496 - 7,501 of 9,795 reviews
Reviewed 17 March 2012

We stayed 3 days on site and had a great time the location makes this hotel the best. We stayed at Royal Pacific and that was great as well. Hard rock was better because we had teenagers which really enjoyed the site. Food was great at the Beach club but service was slow and meals and drinks got lost at times. We ate at the beach club on arrival and food was excellent, as for the kitchen no so slow service appetizer arrived with the meal waitress talked to the table beside us and then remembered our meal. Should of walked out this was the poorest of the three restaurants we ate at Momma Mia in Portafino and the Royal pacific meals were 10 times better. Would like to thank the bartender in the Velvet room can't remember his name but his wine and drink knowledge was excellent. Plan on going back again try different restaurants. Safe was not working my only complaint.

Room Tip: Stayed on 5 th floor room was fine.
  • Stayed: March 2012, travelled with family
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Thank Warren H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 March 2012

We arrived yesterday at 1:30PM. We were pleasantly surprised to find out that not only was our room ready but we had also been upgraded!! We also received free WIFI in our room for being Hard Rock All Access members. When we arrived back in our room last night there was a beautiful fruit bowl, a bottle of Hard Rock cashews and 2 bottles of Hard Rock water waiting for us . Also 3 very cute Hard Rock key chains which my son loved , courtesy VIP services. We are hardly VIP's ...... Just regular people . It would seem that joining the All Access program is well worth it and being polite and friendly to the front desk staff goes a long way also.

We are here for 7 nights so I will review again after we get home .

Book this hotel , it is awesome !!

  • Stayed: March 2012
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3  Thank golfandsunluvrs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockHotelOrlando, General Manager at Hard Rock Hotel at Universal Orlando, responded to this reviewResponded 28 March 2012

Thank you so much for your amazing feedback about the Hard Rock Hotel at Universal Orlando. We are glad you enjoyed your stay and had an awesome time! Until next time, rock on!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2012

just come back from a 8 day stay at the Hard Rock Hotel and what a fantastic Hotel. From the minute we arrived till the minuite we left the staff and services was out of this world. The food was excellent from the pool and restaurants, we couldnt have asked for more. Being from London it took a while to get used to everyone being so polite and friendly. we also had the Express passes for universal which was excellent and used the free boat service to both Parks which was a great added bonus.

The rooms were lovely and had lots of space for the 5 of us. Beds were comfortable and the rooms were very cleaned and well kept. house keeping ladies were all very friendly as well.

The pool was beautiful with great music and plenty of life guards which makes you feel more comfortable with the children in the pool.

All in alll the Hard Rock and Orlando is a fantastic Place. And i would def return again. Thank you for an amazing stay x

  • Stayed: March 2012, travelled with family
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2  Thank kirstie m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 March 2012

I love this Hard Rock Cafe. My best friend and I love Orlando Universal Studios.

  • Stayed: February 2012
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Thank Khristinatew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 March 2012

Just came back from a wonderful vacation at the Hard Rock. The Kid's Suites are perfect for our family and the room was always clean and tidy - no easy accomplishment with my two boys!!! The staff were all very friendly and helpful and the dinner we had at The Kitchen was excellent. Room service is also exceptional - food was great, served beautifully, and very quickly. In all, I would recommend this hotel highly. This was our second stay and we were certainly not disappointed. The only issue I have is that I think the Concierge Lounge needs to be better "policed" for lack of a better word. We chose to upgrade to this level and it was worth it for the breakfast, snacks, drinks, and evening offerings that were provided. However, I suspect that many of the individuals partaking in this benefit were not paying for it. We observed as people would try their cards in the door or wait until someone left to come in. The door was kept open quite often and it was frustrating to go to the lounge at times only to find that there were no PB and J sandwiches nor chips. This is my only complaint.

Room Tip: Kids Suites are an excellent choice for families
  • Stayed: February 2012, travelled with family
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2  Thank MaryBeth5150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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