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Reviewed 31 July 2010

Would recommend for visits to Universal. Really close and had lovely stay

  • Stayed: December 2009, travelled with family
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Thank hergeEurope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2010

The only good parts are the location and the fast pass that comes with your key card and allows you to skip most lines at Universal Studios.
For the rest: rooms are overpriced (we paid around USD 350 per night), food quality at The Kitchen restaurant is below average (yet pricey!), Internet rates outrageous and so is cabana rental at the poolside (USD 160 per day). Health club also requires an admission fee!
Service definitely needs some improvements: the concierge was totally unhelpful!

  • Stayed: July 2010, travelled with family
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Thank colbuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2010

We stayed at the Hard Rock for 5 nights. I was skeptical because of the price. We loved it. It was worth every penny. We stayed on the 7th floor and had the concierge. There were 5 of us- 2 adults and 3 kids ages 8,10 and 14. The concierge was worth the money. There was breakfast every morning, snacks during the day, evening hordeurves and something sweet between 8:30 and 9:30(Also, you could get all of the soft drinks, water, tea and coffee that you wanted during the day)
Housekeeping was friendly. I never worried about something getting taken.
The entire staff was great. Everybody from the swimming pool restaurant to the hotels gift shop was great.
The ice cream was awesome- I don't recall what the name of the place was- but it had pastries etc. The 2 gentlemen working there scooping out the ice cream were always friendly.
We stayed 5 nights at a different place after the hard rock. We had 3 bedrooms, 3 bathrooms, full kitchen washer dryer etc. We all had the space that we lacked at the Hard Rock, but the kids all said that they missed the Hard Rock and liked it better overall.
The only thing that was a challenge was fitting all of us in a room. I thought that the concierge level had a little bigger room than a standard, but I was wrong. We managed just fine and like I said we had a great stay!

  • Stayed: July 2010, travelled with family
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Thank momof3Iowa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2010

Hard Rock is one of the best hotels I've ever been to!
Beds are great, service is great also.

Stayed: October 2009, travelled with family
Thank briannakylie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2010

Here we have the Hardrock Hotel at Universal, We stayed a couple of nights in recently June 2010 and many times before. I love this Hotel, which maybe a little pricey compared to lots of others in Orlando, But for those wanting a little luxury or to feel like a star, they have a policy at the Hotel to do exactly that. The Hotel is prestine, and beautifully designed as are the grounds which are very well maintained. The rooms are larger than the average room and decorated with memoribila of rock legeds ie The Beatles.The Pool is stunning and has everything from underwater music, a water slide, a fully serviced outside bar/ reastaurant with waiter service to your lounger so you never have to leave. Here you will get lots of entertainment for adults and kids like Live Music, Hoola competitions etc, surrounded by lushious palms and even sand all very tropical They have an excellent restaurant there called The Kitchen (even if we are not staying at the Hard Rock will still go there to eat) Theres a late night bar The Velvet Lounge, and an Emack and Bolios Ice Creams for the Kids.The BEST reason to stay at this hotel is this, you can use your room key as a fast pass in Universal and Islands of Adventure it is fantastic and worth every penny for that alone No Queing,get straight on your favourite rides!. This is one of three hotels at Universal they are owned by Leows all of them themed and in my opinion prob some of the very best in Orlando believe me I have stayed in many. For those who think its in the pricier bracket but would love to stay heres a tip on a 2 week family vacation with the family it could cost a small fortune as my family has grown its become less affordable, but if you happen to find a more reasonable place to stay you could treat yourself and stay 1 or 2 nights here ie at the end of your stay and get full use out of the parks with the room key acting as your fast pass on those days. My only negative would be car parking charges or valet as you can have either but there is no free parking remember to factor that in when planning. But you don't always need to use your car as the hotel has a boat dock where you can travel free to and from city walk and The Universal Parks. Its definately a favourite place to stay in Florida and lots of fun for Adults and children.

  • Stayed: June 2010, travelled with family
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4  Thank KazandtheGang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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