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“Wonderful Experience!”

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Hard Rock Hotel at Universal Orlando
Ranked #39 of 340 Hotels in Orlando
Certificate of Excellence
GreenLeadersBronze level
Reviewed 30 December 2010

The hotel was very comfortable and the decor was warm and inviting. the Christmas decorations were beautiful. When we first arrived, the staff at the door was helpful, and the registration desk personnel were very polite and helpful. They told us where to go at the park, helped us with dinner reservations and were very upbeat.

We only went to one hotel restaurant: The Kitchen. We had the breakfast buffet and it was delicious.

The pool area was absolutely beautiful with a great family-friendly atmosphere, including an awesome water slide and night-time family movies.

The best part of staying at this hotel is the proximity to the parks and the city-walk, and of course, the express ride privileges and early park admission. Without this perk, we would not have been able to access the Wizarding World of Harry Potter and ride the Forbidden Journey twice!

The only thing I didn't like about the hotel is there was no free internet access in the rooms. They had free access in the business area, but we all have ipods and laptops and were unable to use that in the room.

  • Stayed: December 2010, travelled with family
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1  Thank dereckland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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7,521 - 7,525 of 9,307 reviews

Reviewed 30 December 2010

My family shared two adjoining rooms at the Hard Rock Hotel. Both rooms had two queen size beds. Both beds had clean, modern, plentiful bedding, the mattresses were very comfortable, there was a variety of pillows in the room. The room was clean, had a large desk, double dresser, large LG flat screen television. It also had comfortable additional seating. Our rooms overlooked a green area and provided nice privacy. The hotel is large, well appointed, and full of rock and roll memorabilia. We especially enjoyed the close proximatey to both Universal Studio theme parks. We walked each morning to the parks and appreciated the early admittance that staying on property allowed us. We were able to ride the rides and see the attractions we wanted to before the park was open to the general public. The close proximatey to Universal and City Walk allowed us to do the parks in the morning and early afternoon, come back to the room for a rest, and then head back out for an evening trip to the parks and City Walk. It allowed us more time in the parks and a more pleasant, fun experience.
We did not use the fitness center, there is a $12.00 per day/per person charge. This seemed excessive to us. I realize this probably keeps unattended children out of the workout area, but we refused to pay more for a workout. We also were surprised that the internet is still be charged for, still? really? Enough, people expect access to the internet and I don't think it should still be an extra charge. We enjoyed the Kerurig coffee maker - we have one at home and enjoyed having it on our vacation. We loved the great water pressure in the shower and the lemongrass scented toiletry items. The bathroom was clean, neat and the towels were thick and clean.

  • Stayed: December 2010, travelled with family
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3  Thank susanlst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 December 2010

Stayed for 3 nights with family and friends. Overall the hotel was wonderful. The staff was extremely accomodating. The Express Pass alone was worth it. We ate at the Kitchen one night and food and service was great. I would highly reccommend this hotel and would definitly return.

  • Stayed: December 2010, travelled with family
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1  Thank michman2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 December 2010

Not only was the location fantastic (5 min walk to the parks), but the service was above and beyond. From the waitress at the pool who brought us complementary chips as we were starving, to the wonderful concierge who brought an extra scooter key to the restaurant on CityWalk (I lost mine), the employees at this hotel were fantastic.

We loved the ambiance; however, if you don't want to be woken up by rock music at 9:00 AM, do not get a pool view room. The rooms were nicely decorated and the beds very comfortable. The lounge area has free WIFI and board games for the kids if you get bored (which is impossible considering you are at Universal Studios). The pool had a DJ everyday with a lot of really fun games. The pool was heated so swimming was part of the fun, even with the cooler temperatures outside.

Overall, we would stay at the Hard Rock again - no doubt! Great hotel for families with kids and those who love the whole "rock n roll" experience.

If you are looking for a reliable, comfortable ride to the airport, we used Sr. Celebrity Transportation. Call Nicholas (321-217-6806 or nromain40@yahoo.com). For the cost of a regular cab, you get a more comfortable ride in an SUV with a very nice and friendly driver.

  • Stayed: December 2010, travelled with family
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2  Thank msschark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 December 2010

I'm not sure how a hotel like this gets the rights to songs, but over a period of 4 days I heard some of the songs from the 70's and 80's that I would just as soon never have heard again. Can't they get rights to the good songs?
Anyway, the great thing about the Hard Rock is that it's a 3 minute walk to the entrance of Universal Studios. Islands of Adventure is about a 3 minute further walk. Also, the atmosphere is really "cool". There is rock 'n roll memoribilia everywhere.
The rooms were laid out weirdly, with no overhead lights and no bedside tables (there was a big headboard that had a clock and 2 lamps on it). We had a "kid's suite", which was great for the kids, but they could have added a half bath for their room--4 people in a "suite", and only 1 bathroom?
1st night, there was music blaring from the room next door at 11 pm. I called the front desk, and security came up, and it turned out to be an alarm clock that went off improperly! (The loudness was due to the excellent sound system--usually a plus).
2nd night there was a live concert downstairs that filled the room until it ended at 11 pm or so--not a problem if you are a night owl.
The shops and restaurants were excellent. Maid service was superb. Grounds were gorgeous.
Oh, a warning for joggers. They handed me a 3.8 mile jogging route at the concierge desk. Although none of the following was mentioned in the description, it involved crossing a major road 4 times, going through several other road intersections, down an almost hidden staircase, and (I'm telling the truth) actually running IN THE ROAD for about 200 yards.
I would put a "recommend" for this hotel because it was really beautiful, but there were just too many little problems, especially considering it's high price. In the future I would stay at a local condo hotel for $200-300 less per night and buy express passes for everybody--net savings of maybe $100-200/night, more sleeping space, and a kitchen!

  • Stayed: December 2010, travelled with family
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2  Thank floridatraveldad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hard Rock Hotel at Universal Orlando

Address: 5800 Universal Blvd, Orlando, FL 32819-7834
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Luxury Hotel in Orlando
#30 Family Hotel in Orlando
#32 Green Hotel in Orlando
#39 Romantic Hotel in Orlando
#40 Business Hotel in Orlando
Price Range: $388 - $844 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel at Universal Orlando 4*
Number of rooms: 650
Official Description (provided by the hotel):
Live like a rock star and savor the perks of rock 'n' roll royalty with impeccable accommodations, laid-back luxurious style and show-stopping service. Located on-site at Universal Orlando Resort, Hard Rock Hotel is in the heart of the excitement of Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Skip the regular lines at most attractions with FREE Universal Express Unlimited ride access - a benefit worth $89 per person, per day**. You can also take advantage of Early Park Admission one hour before the theme park opens, and more! (valid theme park admission required.) ... more   less 
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Also Known As:
Hard Rock Hotel Orlando
Hotel Hard Rock
Hard Rock Resort
Hard Rock Orlando
Hard Rock Cafe Hotel Orlando
Universal Hard Rock Hotel
Hard Rock Hotel At Universal Orlando Florida

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