Booking & basic service was fine/
We carefully asked for a handicap-accessible bathroom with no tub, We did get a shower stall, but with NO HANDICAP-ASSISTING GRIP BARS in the shower stall\. Even worse, there were no non-skid strips on the floor of the shower, This is badly unsafe. How many accident lawsuits are you looking for here ??????
Official Site
Travelocity
HIExpress.com
The hotel was clean and modern. Check in was flawless. The continental breakfast was good, there were various choices of hot and cold items. The hotel is centrally located to restaurants and nightlife. Only minutes from OIA and a great choice.
jtswat285,
Thank You so much for taking the time to respond. We love seeing beautiful comments about our property. Our team is very passionate about our members and guests,
Looking Forward to welcome you back soon!
The room was fine. We have stayed a few times at this hotel and each time the breakfast was just not up to par. Bhireakfast needs much improvement. The food was cold and had to be microwaved in order to be edible.
Checked in January 27, 2021. Told at check in that due to COVID rooms weren’t cleaned every day. Considering there’s a pandemic I thought that was a bit odd but still assumed the room I was checking into would be clean. As the saying goes, you know what happens when you assume. Upon entry we were met with hair. The toilet area did not have the appearance of cleanliness, the shower—more hair. After voicing our displeasure the front desk person offered to move us to another room but couldn’t confirm it would be better than the room we have since he couldn’t leave the desk to check it. We booked two nights but will be checking out in the morning. Disappointing and unacceptable to say the least.
Hello tatesonthego,
Thank you for staying with us and for taking the time to post a review. I am very sorry to hear about the condition of the room allocated to you, especially its cleanliness. I have taken note of your comments and shared them with management for review to take necessary actions to address these concerns.
I hope you give us a chance to host you again in the future.
Best Regards,
John O
Case Manager
IHGService
Take a note of date this review was posted, at this time there's currently a pandemic going on so you would think that the rooms would be close to spotless. This couldn't be further from the truth. Due to booking issues I had to spend two nights in two separate rooms. In both rooms the sink counter and faucet had water stains. In one room the shower had strands of hair and in the other room the coffee station had a dried up spill with ants crawling across it. Normally this wouldn't bother me because this isn't a perfect world, but in the age of COVID I expect better. Makes you question what else they didn't clean.
Hello sushi_r99,
Thanks for choosing to stay with us among your many lodging options. We also appreciate your candid remarks.
I am genuinely sorry to hear we have not surpassed your expectations in our room’s cleanliness. Trust that our hotels observe the highest standards to ensure an exceptional experience for all our guests. That said, I will immediately share your feedback with our hotel’s upper management for review and improvements in our amenities and services.
We’ll be delighted to welcome you back so we can provide you with a more refined experience.
Best,
Kenneth F.
Case Manager
IHGService
The girls at the front desk, Demaris (sat night) and Ana (sun morning) where the best, they definitely made our experience in Orlando even better! Also, the room was super clean and has a beautiful view. Thank you for helping us out when we needed the most. Thank you thank you thank you!
