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Reviewed 15 January 2017 via mobile

We stayed here at the end of our stay in Florida and it was very nice. The hotel is very smart and relaxing and the reception staff were very helpful. There was free coffee and tea in the reception as well as pastries. In the room was another fancy coffee maker. Would definitely stay here again.

Date of stay: December 2016
Trip type: Travelled as a couple
Thank AndyW1664
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ManagerX1, Manager at Hilton Garden Inn Orlando Airport, responded to this reviewResponded 16 January 2017

I am so pleased you had an excellent stay at the Hilton Garden Inn Orlando Airport. Thanks for posting such a wonderful review and for being our guest. We couldn't be more pleased to read how much you liked our Front Desk service and special touches. We look forward to welcoming you again whenever your travels bring you back to our area.

Sincerely,
Michael Goldwasser
General Manager
Hilton Garden Inn Orlando Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2017 via mobile

Stayed here the night before departure. We returned our rental this day and decided to stay at a hotel that provided free shuttle to airport for their customers. The hotel was extremely accommodating,as they allowed us to check in at 11:30 a.m. The staff were helpful and pleasant. There was a young gentleman behind the main desk who helped us figure out how to access their free wifi. The grounds and pool were well maintained and inviting. We were able to utilize their transportation to go out to dinner. There are restaurants and shopping near by which can be walked to, however, the restaurant that we wanted to go to was across a 4 lane heavily travelled road. The hotel will provide this service if the destination is within a mile. The rooms have microwaves, fridge and free HBO and wifi. Kerrigan coffee makers in room, too. Would recommend staying here, as it is 10 minutes to airport.

Date of stay: January 2017
Trip type: Travelled as a couple
Thank maureenkrn4
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ManagerX1, Manager at Hilton Garden Inn Orlando Airport, responded to this reviewResponded 7 January 2017

Thank you for the complimentary words regarding your stay at the Hilton Garden Inn Orlando Airport. We are thrilled that you loved our attentive associates, convenient location which was perfect for your needs and your well-equipped room as well. It is also great to read that you benefitted with our shuttle service. Thanks again for recommencing us to future travelers, we look forward to your next stay with us soon.

Sincerely,
Michael Goldwasser
General Manager
Hilton Garden Inn Orlando Airport

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Reviewed 5 January 2017

The stay was adequate but nothing was stellar. The rooms and bathrooms were showing their age. Could not use the Mac computer in the business center as it was locked down. We needed to print our boarding passes. We were able to do it with the PC desktop. There didn't seem to be any options for breakfast. The shuttle service to the airport was very good.

Date of stay: January 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank 630karenv
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ManagerX1, General Manager at Hilton Garden Inn Orlando Airport, responded to this reviewResponded 6 January 2017

Thank you for choosing our hotel and for sharing your valuable feedback. We are pleased you had an overall nice stay and loved our complimentary airport shuttle service. I will definitely share your concern with my management team. Thanks for being our guest. We appreciate your observations and hope to welcome you back soon.

Sincerely,
Michael Goldwasser,
General Manager

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Reviewed 29 December 2016 via mobile

This morning I checked in the hotel and the lady that was at the front counter continue to document that there would be a charge for the next night if I did not cancel within 24 hours she did not give me to kiss as I request it and once I went up to my room and came down she was advising me that the restaurant was closed and I was just trying to look around to see what my surroundings work very abrasive

Date of stay: December 2016
Trip type: Travelled solo
Thank Starchunter12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ManagerX1, General Manager at Hilton Garden Inn Orlando Airport, responded to this reviewResponded 29 December 2016

Thank you for being our guest and for the review. Please accept my personal apologies for the lack of friendly hospitality from one of our front desk associates. I have shared your comments with my Front Office staff to remind them of the level of service they were trained to give to each and every guest, and to make sure we are always there with a friendly smile and professionalism. We would really appreciate you giving us another opportunity to prove ourselves the next time you are in the area. We hope to see you again soon.

Sincerely,
Michael Goldwasser
General Manager

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Reviewed 29 December 2016

A no hassle stay in and out. Picked up quickly from airport and dropped off the same. Travelling with a 6 year old this was a great service. Dinner was acceptable for the price and enough options to appease a young child.

Date of stay: December 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Ashiraec
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ManagerX1, Manager at Hilton Garden Inn Orlando Airport, responded to this reviewResponded 30 December 2016

It's so nice to read the wonderful review about your stay at the Hilton Garden Inn Orlando Airport. We are so glad you and your family enjoyed a comfortable stay with us and that the convenience of our shuttle service to and from the Airport was perfect for you. We strive to deliver flawless experiences so we appreciate you letting us know that we did just that. We're happy that we could be of service and look forward to having you back the next time that your travels bring you to our area.

Sincerely,
Michael Goldwasser
General Manager
Hilton Garden Inn Orlando Airport

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