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“Below 4-Star Standards”

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Lake Buena Vista Resort Village & Spa
Ranked #91 of 341 Hotels in Orlando
Reviewed 20 September 2017 via mobile

Do NOT expect a resort-like experience... more of an apartment/condo/timeshare rental complex feel than a resort, offering minimal hotel amenities one would expect from an allegedly 4-Star property... Extra charge for housekeeping services of ANY sort (towels, trash removal, cleaning, etc.), an altogether inconvenient park shuttle transportation system with only 2 pre-scheduled departure & pickup times....not even taking you to or from Magic Kingdom, but only to/from Epcot or Universal where you then must take the monorail too...ended up not even using their shuttle because the Expedia team member named Kerry was simply so rude and unaccommodating. The actual hotel staff were friendly and helpful at check-in thanks to a young man named Michael and female named Yari who jumped to the occasion and had my pre-ordered flower arrangement delivered before we got into the room... unfortunately this should have been done hours before since I called days in advance and requested the front desk have the flowers waiting for our arrival in the room...where else would they go? A trace was not set nor were the proper notes made on my reservation to make this happen. Why would flowers delivered at 4pm for a guest checking in that evening sit behind the front desk until after 9pm?!? This error on multiple members put a damper on our babymoon getaway from the get go... But I would like to give credit to the two staff members that checked me in and rushed these flowers to the room immediately to make up for a collective failure (Yari!). The pirate pool slide and sitting areas were nice and relaxing, offering some poolside drinks by the bar and minimal food options. Bar tenders at Lani's Luau and staff at Frankie Ferrels by the main office were all great, decent ribs and draught beer list from Frankie's were an extra! Convenience store on site was helpful in making up for the fact that the rooms were devoid of any amenities/snacks/drink.

Our stay wasn't horrible...big room, plenty of space, balcony and full kitchen with 2 bathrooms, plus the fireworks view were all great the one night we saw them...yet we'll likely never ever return. Afraid to use too much shampoo fearing it may cost us $10-20 for refills....no showers anybody haha! Plus, despite being extended a courteous late check-out of 2pm after the flower debacle during check-in, our door was knocked on twice the morning of our departure...first shortly after the typical 11am check-out time by housekeeping, then again about 20 mins later by engineering....indicative of a clear breakdown of interdepartmental communication stemming from somebody not properly denoting the late check-out time promised and/or not setting a trace with hsk, eng, fd, etc.

Thanks for the partially relaxing experience. Yari was the one star of our experience, saving the day on multiple occasions with her quick wits and eternal smile. Michael also lightened the mood while checking me in to make the necessary amends.

All in all, this is an okay place for families to sleep while they visit the theme parks... Not much of a romantic or relaxing getaway destination whatsoever. Now I know...

Best,
~S

Stayed: September 2017, travelled as a couple
Thank Sam D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LBVResortVillage, Guest Relations Manager at Lake Buena Vista Resort Village & Spa, responded to this reviewResponded 21 September 2017

Hi Sam!
Thank you for taking the time to share your feedback with us. We very much appreciate your kind words regarding the front desk team, and are glad they were able to get your personal delivery to your room before your arrival.

I apologize for any miscommunication you may have had with the Expedia Local Experts. I understand that you were trying to change your shuttle reservation time 1 hour before your scheduled pick up time, however when doing this within such short notice, the drivers themselves need to be the ones to adjust this time for you to ensure there is still availability for the guests who are already signed up for that time. We are sorry that was inconvenient for you, but I was happy to hear the driver was able to change the time for you!

We are surprised to learn of your disappointment with our fully equipped, apartment style, self service suites, as this is one of our most popular and well known features! We do advertise on our website that we are a self service property, and do not include housekeeping within the rates, but we are happy to add them on should our guests like to do so. Since we provide washer & dryers, full kitchens, cleaning supplies, etc. within the rooms, we find that most guests may like to save money and utilize these awesome features instead of paying extra, so we leave this up to our guests as to whether or not they would like housekeeping to be ordered.

For future reference, we do also advertise the free shuttle transportation in addition to the cleaning options on our website and our Facebook page. Should you have any questions, please feel free to reach out to our team at any time!

Thank you again for your time, and I hope we have the opportunity to host you again!

-Trish
Guest Experience Manager

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287 - 291 of 8,898 reviews

Reviewed 20 September 2017

Great hotel and amenities! This is the 4th time we stay at the hotel. We always enjoy the relaxing pool and great rooms. It is close to the parks and great shopping right next to the hotel. Perfect!! I would recommend it.

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank geraldinem255
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LBVResortVillage, Guest Relations Manager at Lake Buena Vista Resort Village & Spa, responded to this reviewResponded 21 September 2017

Thank you so much for the amazing review, Geraldine! We are honored to have your continued loyalty, and are so pleased to know your 4th stay was another relaxing and fun time! We look forward to your 5th visit soon, keep in touch!


-Trish
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2017

We had a wonderful time. Hotel was clean and comfortable. Grounds were well maintained. Pool was great, the kids may have enjoyed it more than disney! However, drinks were a little expensive at the pool bar. Overall, would stay here again for sure!

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank courtneyn739
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LBVResortVillage, Guest Relations Manager at Lake Buena Vista Resort Village & Spa, responded to this reviewResponded 21 September 2017

Hi Courtney! Thank you so much for this great review, we are so happy to hear you found your room to be clean and comfortable, as well as the grounds to be well maintained! We also love knowing the kids had such a great time at the pirate ship pool!
It is an honor to hear you would stay with us again, and we hope to see you soon!

-Trish
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2017

We have stayed here twice now. Seems like a pretty good value. Great location close to Walmart. I like the two bedrooms and kitchen. Walls are thin though and you can here everything that is going on in the other room! I do like the pool area, the Tiki bar is nice but bring your money, cause the drinks are expensive. Parking deck is good. The Irish pub attached to the Resort is great! Outlet mall is right next door! Overall a decent value for a decent room, mid level resort.

  • Stayed: September 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Steve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LBVResortVillage, Guest Relations Manager at Lake Buena Vista Resort Village & Spa, responded to this reviewResponded 21 September 2017

Hi Steve, thank you for taking the time to share your review with us! We are glad to hear you had chosen to stay with us for a 2nd time, and once again enjoyed your stay and found it to be great value. Thank you for the kind words regarding the Frankie Farrell's Irish pub and the outlet mall next door.
We look forward to seeing you for your 3rd visit soon!


-Trish
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2017 via mobile

The location is really good for especially Disney lands but also not too far for universal. We had a firework view room and what a view it was. We could see Disney world and Epcot fireworks which the kids loved to watch every night. The rooms need some tlc and need to be refurbished but still they were good and had all that you needed. The pirate pool was really good especially as it's a walk in pool so that my daughter who can just swim felt confident when going in there. The staff was also so really friendly and couldn't fault them at all from reception to maids and even the building manager. The shop close on resort is a bit dearer but very handy and had all that you may need. The kids loved the games room and glad I took them there near the end of the holiday as it would if cost me lots of money. I would recommend anyone to stay here and I would really like to stay again so need to save up again now we are home.

Stayed: July 2017, travelled with family
1  Thank Rosalyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LBVResortVillage, Guest Relations Manager at Lake Buena Vista Resort Village & Spa, responded to this reviewResponded 21 September 2017

Hi Rosalyn, thank you so much for your 5 star review! We are so glad to hear the location of the resort was perfect for you and your family, and that you were able to enjoy the firework views from your balcony!
Thank you for the kind words regarding the friendliness of the staff as well, I will be sure to share this with them!
We hope you and the family can come visit us again soon!

-Trish
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Lake Buena Vista Resort Village & Spa

Address: 8113 Resort Village Drive, Orlando, FL 32821-5616
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Spa Hotel in Orlando
#35 Luxury Hotel in Orlando
#38 Romantic Hotel in Orlando
#80 Business Hotel in Orlando
#93 Family Hotel in Orlando
Price Range: $197 - $389 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Lake Buena Vista Resort Village & Spa 4*
Number of rooms: 498
Official Description (provided by the hotel):
Location and amenities! Luxury one, two, three and four bedroom suites with fully equipped kitchens, private balconies, washer/dryer and more. Two pools - one with a Pirate Ship slide and pool bar. Reflections Spa~Salon and Frankie Farrell's Irish Pub onsite. Two miles to Disney and on the doorstep of Lake Buena Vista Factory Stores. Complimentary scheduled transportation to Disney, Universal, and SeaWorld. ... more   less 
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Also Known As:
Lake Buena Vista Resort Village Hotel Orlando
Lake Buena Vista Resort Spa
Lake Buena Vista Resort Village And Spa
Lake Buena Vista Village
Lake Buena Vista Resort Village & Spa Orlando, Florida

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