We (wife, 16 YO son & Myself) arrived after 4pm to be told the room was still being cleaned and were given 3 drinks vouchers for the pool bar while we waited. However, we didn't use them as we were swiftly informed the room was ready. We arrived in the room to an awful smell and disappointed the "cleaning" hadn't been thorough. The problems were minor but still disappointing. We didn't complain to the management as "we're on our holiday" and didn't want to waste precious time back and forth to reception.
The resort is split and there is a road to cross, currently under further development - and starting work around 06:30 - if you are staying on the Vista Cay Commons site. The grounds and layout of this resort are wonderful. As I'd said split between the reception site with larger pool, gym, large pool and shop and the Commons site with smaller pool and closer to the small shopping area - take away mainly and a supermarket.
There was another family who seemed to experience similar but far worse issues so, we weren't an isolated case.
The staff we encountered were friendly enough, there was ample parking and the location on Universal Boulevard was great for us with easy access to International Drive, Sea World, Aquatica and main roads.More
- Breakfast included