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“Great Hotel and Location”

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Hilton Orlando Buena Vista Palace Disney Springs
Ranked #204 of 342 Hotels in Orlando
Reviewed 18 August 2017

My 7 year old daughter and I stayed here for a week to go to Disney World and we found the room very comfortable, clean and spacious. It was probably recently renovated as the first floor I noticed was being remodeled. The pool area is fabulous with the lazy river pool, beach like entry and spurting water fountains entertained us. There is also a regular pool too. Also a terrific cafe/market area in main building that we used regularly. Plus we went to the restaurant overlooking the lake that was very good and had great service. Best location adjacent to Disney Springs which was another entertaining destination.

Room Tip: Stayed in the Island building facing the trees which was quiet and was close to pool and shuttles.
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  • Stayed: August 2017, travelled with family
    • Value
    • Sleep Quality
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Thank Durbanguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joel C, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this reviewResponded 18 August 2017

Durbanguy, thank you so much for the review! We are thrilled to hear that you has such a wonderful time with us. There are so many great Disney events coming like the Food and Wine Festival and Mickey's Not So Scary, you'll have to come back and see us.

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Reviewed 17 August 2017

Every summer we go to Orlando for dance competitions and for the past 6 years we have been staying at the Lake Buena Vista Palace, even before it was a Hilton. We love this hotel. The rooms are spacious and comfortable. The hotel just went through a renovation and it is lovely. The pool area is completely redone and beautiful. The hotel restaurant, Letter Press is a family favorite! We get free continental breakfast because we are Hilton Gold members and it is delicious! You really don't need more. The service is very attentive and nice too. On a recent trip we had the hamburger there and it was delicious! Now, the hotel also has a mini-market with to go foods and it's also surprisingly good! They even offer ice cream! The gym is spacious and has all the equipment one might need. And especially great is the location, across the street from Disney Springs! We love it there!

Room Tip: The continental breakfast buffet makes a more than ample breakfast, and you can take your coffee to...
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  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Service
1  Thank Yanik F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joel C, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this reviewResponded 18 August 2017

Yanik F, thank you so much for taking the time to write us a review. We are excited about all the changes that have happened in the hotel! We are certainly looking forward to having you stay with us again! Sounds like you'll have to come back during Mickey's Not So Scary Halloween Party!

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Reviewed 17 August 2017 via mobile

I decided to check out the Hilton Bonnet Creek and checked into the Buena vista palace for the rest of the conference I was in the area to attend. The conference was at Bonnet Creek but while hotel had great service it was very expensive. I used my Hilton points and moved to this hotel and was not disappointed. I have diamond status with Hilton and the amenities they provide are far better than Bonnet Creek. You 2free drinks each day, free breakfast, free sunscreen, I was upgraded so I could see the EPCOT and Magic Kingdom fireworks each night. They were so nice. They have a wonderful pool and lazy river. The room was bigger too. They also waived the daily resort fee. The staff were wonderful. You can walk across the street to Disney Springs so you meal options are endless. There is a daily parking fee of 10.00. That was much more reasonable than the 27.00 at Bonnet Creek. I would recommend this hotel to anyone that wants to stay on Disney property for a reasonable price with all the kid friendly amenities you like. I live in the area and I would book a staycation with my family at this hotel.

Stayed: August 2017, travelled on business
Thank Lorraine J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joel C, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this reviewResponded 18 August 2017

Lorraine J, sounds like you will have to come back for some pool time! Thank you so much for your review. We are so glad you had a good time. There are so many great Disney events coming like the Food and Wine Festival and Mickey's Not So Scary, you'll have to come back and see us.

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Reviewed 17 August 2017

Overall experience was good, some minor set backs but easy fixes. One example is for housekeeping, the a/c should be set lower so the room won't have a musty smell.
A good recommendation is to have maps of the hotel compound for guest use.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
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Review collected in partnership with Hilton Hotels & Resorts
Thank 327vc1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joel C, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this reviewResponded 17 August 2017

327vc1, thank you so much for the kind words. We are so glad to hear that you had such a great stay with us! Thank you so much for the recommendation, we will be sure to reach out to our operations partners. We cannot wait to have you stay with us again.

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Reviewed 17 August 2017

Horrible, avoid like the plague. I don't know what was worse the cleaning service or the bus service. The manager never had answers but was quick with the drink and breakfast coupons. The room smelled and was often dirtier after being cleaned. The 3 am fire drills add to the excitment, a brisk 11 story hike gets the blood going.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
2  Thank Louis Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James G, General Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this reviewResponded 18 August 2017

Dear Louis Z

Thank you for taking time to provide us with feedback on your recent stay. Our goal is to exceed your expectations by delivering outstanding service. I am disappointed we were not able to achieve this goal and would appreciate the opportunity to speak with you further so that we can help restore your confidence in returning to our resort. Your comments are valued as is your loyalty and I look forward to the opportunity to speak with you.

James Grosso
General Manager

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Additional Information about Hilton Orlando Buena Vista Palace Disney Springs

Address: 1900 E. Buena Vista Drive, Orlando, FL 32830-8432
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Top resorts Hotel in Orlando
#53 Luxury Hotel in Orlando
Price Range: $219 - $540 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Orlando Buena Vista Palace Disney Springs 4*
Number of rooms: 1011
Official Description (provided by the hotel):
Located across the from over 150 one-of-a-kind restaurants, boutiques and the best of entertainment at Disney Springs™, Hilton Orlando Buena Vista Palace provides a contemporary oasis in a location second to none. The lake-front hotel has recently completed extensive renovations that include stylish, modern guest room redesign and the addition of two large pools, with private cabanas, a poolside restaurant and a Float Lagoon with beach entry that the whole family will love. Hilton Buena Vista Palace offers 5 great dining options, including a 24-hour market and a Disney Character Breakfast that will create photo ops of a lifetime. At our official Walt Disney World hotel, get to all four Disney parks with ease via continuous complimentary shuttle, which also runs to Disney Springs™ in the evenings. Additional amenities include an onsite Disney store, state-of-the-art fitness center, convenient business center and Concierge Desk to help plan your stay. ... more   less 
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Also Known As:
Buena Vista Palace Hotel And Spa
Buena Vista Palace Orlando
Lake Buena Vista Palace
Buena Vista Palace Hotel & Spa
Hilton Orlando Buena Vista Palace Disney Springs Florida

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