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“Awful Smell of Mold & Mildew”

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Hilton Orlando Buena Vista Palace Disney Springs
Ranked #204 of 342 Hotels in Orlando
Reviewed 19 August 2017

First let me start off with this property will meet all your needs if your not staying at a Disney resort on property. It has a great pool and lazy river, easy access to Disney Springs, shuttle buses to various parks, a small onsite gift shop along with a restaurant and cafe and pool bar. The decor is modern and housekeeping was adequate. You do get vouchers for drinks and suntan lotion. You will be charged a $25.00 resort fee per day along with $10.00 per day for self parking. I don't know what the charge is for valet parking since we never used it. Now for the downside of this hotel. We were traveling from Charleston, SC to drop my daughter off for the Disney College Program. We got in late and were exhausted from the drive. We checked in quick and easy around 2330. We were assigned Room 1179. As soon as I opened the door to this room the pungent odor of mold & mildew overwhelmed my senses. Since it was late and we were tired we dealt with it. (I know what you are all thinking). The next morning on our way out we stopped at the front desk and inquired about a new room. The staff were accommodating and offered to move us but I told them I wanted to check out the new room first. Since we had a busy day planned we didn't get back until late again and we dealt with it again. I did ask them to spray the room to mask the odor but it didn't help and only added the aroma of flowers to the mold & mildew smell. I never did see any evidence of mold or mildew on the walls or the bathroom. Since we had one more night before checkout I made the decision to just stay put and deal with it. On checkout we again informed the front desk of the odor and they admitted they knew it was a problem but they were unable to find the source. I'm not an engineer but I narrowed down the location to the mid rise building we were staying in. There are 3 levels to this building, a low rise building, a mid rise building, and a high rise building. Water is leaking into the mid rise building where it meets the high rise building. The elevator we used to get to our room was in the high rise building. As soon as your crossed the threshold into the hallway of the mid rise building you were hit with the smell. Our room was in a far corner near an exit. One other issue is the gap in the outside balconies. There is about a 2 inch gap on the floor of the balcony where it abuts to the glass. This gap catches all kinds of trash and crud. They might want to start thinking about cleaning it out more frequently. Another plus is the AC was cold but the ceiling fan had no chain to adjust its speed. I need subarctic conditions to sleep. Overall it was a nice place but use your nose when it comes to checking in.

Room Tip: Disney Springs view was nice. Ask for a room on a high floor.
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  • Stayed: August 2017, travelled with family
    • Value
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4  Thank ontheroadagain8724
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James G, General Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this reviewResponded 25 August 2017

Dear ontheroadagain8724,

Thank you for your valued feedback. Our goal is to exceed your expectations by delivering an outstanding guest experience. I am disappointed we were not able to achieve this goal and would appreciate the opportunity to speak with you further so that we can help restore your confidence in returning to our resort. Your comments are valued as is your loyalty and I look forward to the opportunity to speak with you.

James Grosso
General Manager

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Reviewed 19 August 2017

This is supposed to be a 4 star Hilton property ?? Really ? From the cheesy sun shine logo on the front straight from a cheap resort to the worn dirty carpets - (originals from when it was built ??) This is a poor property . Its in a great position walking distance from Disney Springs and maybe they think you will be out at the parks most of the day but a poor hotel for Hilton (I stay in a lot ) and even poorer for one on Disney property.

Room Tip: paid for the epcot fireworks view - they are quite far away but OK
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  • Stayed: August 2017, travelled as a couple
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1  Thank LAblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James G, General Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this reviewResponded 22 August 2017

Dear LAblue,

Thank you for your review. I regret that we did not meet your expectations during your stay at our resort. We take all feedback seriously, as it is only through the reviews of our customers that we are able to critique and further improve the overall operation of the resort. We truly value your loyalty to our brand and hope that you will consider returning again.

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Reviewed 18 August 2017

The lazy river was amazing. The service was even better. I wish all hotels were like this Hilton. The young lady, Laura, that checked us in was probably one of the kindest people we have ever met. She set the tone for an amazing stay at the Hilton. She took extra time for us and was incredibly helpful. She should be given a raise!

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Z1636JQryanw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joel C, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this reviewResponded 26 August 2017

Z1636JQryanw, thank you so very much for the kinda review! We will certainly pass on the kind words to Laura and her Manager! We cannot wait to have you stay with us once again to check out more of what’s happening at Disney Springs™

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Reviewed 18 August 2017

My 7 year old daughter and I stayed here for a week to go to Disney World and we found the room very comfortable, clean and spacious. It was probably recently renovated as the first floor I noticed was being remodeled. The pool area is fabulous with the lazy river pool, beach like entry and spurting water fountains entertained us. There is also a regular pool too. Also a terrific cafe/market area in main building that we used regularly. Plus we went to the restaurant overlooking the lake that was very good and had great service. Best location adjacent to Disney Springs which was another entertaining destination.

Room Tip: Stayed in the Island building facing the trees which was quiet and was close to pool and shuttles.
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  • Stayed: August 2017, travelled with family
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Thank Durbanguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joel C, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this reviewResponded 18 August 2017

Durbanguy, thank you so much for the review! We are thrilled to hear that you has such a wonderful time with us. There are so many great Disney events coming like the Food and Wine Festival and Mickey's Not So Scary, you'll have to come back and see us.

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Reviewed 17 August 2017

Every summer we go to Orlando for dance competitions and for the past 6 years we have been staying at the Lake Buena Vista Palace, even before it was a Hilton. We love this hotel. The rooms are spacious and comfortable. The hotel just went through a renovation and it is lovely. The pool area is completely redone and beautiful. The hotel restaurant, Letter Press is a family favorite! We get free continental breakfast because we are Hilton Gold members and it is delicious! You really don't need more. The service is very attentive and nice too. On a recent trip we had the hamburger there and it was delicious! Now, the hotel also has a mini-market with to go foods and it's also surprisingly good! They even offer ice cream! The gym is spacious and has all the equipment one might need. And especially great is the location, across the street from Disney Springs! We love it there!

Room Tip: The continental breakfast buffet makes a more than ample breakfast, and you can take your coffee to...
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  • Stayed: July 2017, travelled with family
    • Value
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1  Thank Yanik F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joel C, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this reviewResponded 18 August 2017

Yanik F, thank you so much for taking the time to write us a review. We are excited about all the changes that have happened in the hotel! We are certainly looking forward to having you stay with us again! Sounds like you'll have to come back during Mickey's Not So Scary Halloween Party!

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Additional Information about Hilton Orlando Buena Vista Palace Disney Springs

Address: 1900 E. Buena Vista Drive, Orlando, FL 32830-8432
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Top resorts Hotel in Orlando
#54 Luxury Hotel in Orlando
Price Range: $227 - $443 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Orlando Buena Vista Palace Disney Springs 4*
Number of rooms: 1011
Official Description (provided by the hotel):
Our resort is walking distance to the newly re-imagined Disney Springs®. Enjoy complimentary shuttle to Disney Theme Parks (all within 5 miles of the hotel), Disney Character Breakfast every Sunday, our new Float Lagoon pool, newly renovated guest rooms, exciting new restaurants and much more! Plus, we're just 25 minutes from downtown Orlando and the Orlando International Airport (MCO). ... more   less 
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Also Known As:
Buena Vista Palace Hotel And Spa
Buena Vista Palace Orlando
Lake Buena Vista Palace
Buena Vista Palace Hotel & Spa
Hilton Orlando Buena Vista Palace Disney Springs Florida

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