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“Great stay”

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Holiday Inn Orlando – Disney Springs Area
Ranked #31 of 340 Hotels in Orlando
Certificate of Excellence
GreenLeadersSilver level
Reviewed 16 August 2013

I stayed at this location for 5 days. The staff was very helpful and friendly. All around service was very good.If you want to walk to downtown Disney this is a great Holiday Inn location to stay at. I had an issue with the ac and Gabriel from engineering came to assist immediately he did not hesitate to insure that everything was good before he left. Our overall stay was fantastic, would definitely stay again.

  • Stayed: July 2013, travelled with family
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Thank Annette G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestServices1805, Manager at Holiday Inn Orlando – Disney Springs Area, responded to this reviewResponded 19 August 2013

Dear Annette G.,
Thank you for your very positive review. I’m glad you enjoyed your visit with us and I’m happy to hear you found the location convenient to some of the other Disney amenities. I was sorry to hear about your issue with the room air-conditioner, but I was really elated to hear that Gabriel from our Engineering Department was helpful and able to correct your concerns. We will make sure Gabriel is recognized for his assistance.
Thanks for choosing the Holiday Inn for your recent trip to Disney/Orlando. I hope you’ll get a chance to return and stay with us again in the near future.
Best regards,
Michael Minyon
Area Director of Finance

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1,994 - 1,998 of 3,581 reviews

Reviewed 15 August 2013

By far, this is one of the best Disney hotels we have stayed in. It offers a contemporary interior design, but is extremely kid friendly. The rooms are impeccablly clean and spacious. More importantly, what makes this great hotel is the staff and service. The restaurant was a surprise. Mr. Guittierrez, the restaurant manager, was exceptional. Expect fresh food (fresh dark leafy greens and vegetables) and fast service in the Palm restaurant. They truly aim to please their guests. Also, downtown Disney is within walking distance.

  • Stayed: August 2013, travelled with family
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Thank ameliaperk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestServices1805, Manager at Holiday Inn Orlando – Disney Springs Area, responded to this reviewResponded 19 August 2013

Dear AmeliaPerk,
Thank you for your terrific review of our hotel and your kind words. I’m really happy to hear how well your stay went and the great service you received from our superior Food & Beverage team. Mr. Gutierrez is one of our superstars and he sets an excellent example of top-notch service for everyone on our staff. I will make sure that they get the recognition they deserve.
Thanks for also pointing out how kid friendly our hotel is. The Holiday Inn LBV takes pride in being “child & family friendly”, so that really makes me happy to hear that you felt that way.
We look forward to seeing you again on your next trip to Disney/Orlando area.
Sincerely,
Michael Minyon
Area Director of Finance

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Reviewed 15 August 2013

The carpet in our room in the tower section was dirty-looking. The space under the bed--as our 3-year-old tested--proved dusty. The balcony never received any attention because a dead cicada lied peacefully for the whole week of our stay. A few sheets of facial tissue lasted less than one night and was never replenished. Bed sheets seemed to remain unchanged even though we did not make such a request.

Room service left a sheet, inviting customers to request bathroom items if needed. We filled out the sheet, asking for toothpaste and comb but they never showed up.

To remain in a good mood for vacation, we soon decided to avoid the unresponsive hotel personnel. We bought what we needed at the Crossroads plaza.

Room Tip: Higher-floor rooms facing Epcot have views of fireworks at night.
  • Stayed: August 2013, travelled with family
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1  Thank Hayley702013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestServices1805, Manager at Holiday Inn Orlando – Disney Springs Area, responded to this reviewResponded 15 August 2013

Dear Hayley702013,

Thank you for choosing our hotel and taking the time to give us feedback!

We strive for service excellence with all of our guests and your comment has allowed me to share the feedback with my housekeeping team and ensure this does not happen for future guests.We rely on our guests to let us know when we have fallen short and I simply ask for the opportunity to speak to you and come to a resolution.Please accept our sincere apology for the shortcomings you experienced during your stay. We have taken note and wish to thank you for all your comments. These are of great importance to us and allow us to monitor and improve our service continually.If you would like to discuss this matter in further detail, please contact me directly at 407-828-8888.

Thank you again for your feedback. We look forward to the opportunity to welcome you back the next time you visit Orlando!



Josue Padilla
Executive Housekeeper

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Reviewed 15 August 2013

We checked into the Holiday Inn a week ago and I can honestly say that I have never experienced a hotel that lives and breathes customer service like this one. We've got another week of our holiday left and I will leave a full review then.

However, I had to praise these guys now. After a transatlantic flight you're just ready to check in and crash - which is exactly what we did. Next morning however, we did notice some housekeeping problems with our room - which we raised with the front desk.

They could not have been more understanding, considerate or helpful - their apologies were genuine and were followed up with a room change, a complimentary bowl of fruit and drinks vouchers for the bar.

Mistakes can happen anywhere, anytime - it's how you handle them that tells you what type of organisation you are dealing with.

Well done to all the staff at Holiday Inn - we really appreciated how you dealt with the issue.

Full review to follow when we get back!

Room Tip: High rooms have great views of Downtown Disney
  • Stayed: August 2013, travelled with family
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2  Thank JAT82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestServices1805, Manager at Holiday Inn Orlando – Disney Springs Area, responded to this reviewResponded 20 August 2013

Dear JAT82,

Thank you for your review on TripAdvisor regarding your recent stay at our property! We appreciate your positive feedback and can't wait to read your full review. If there is anything you need during your stay, day or night, we are here for you.

Thanks again and we can't wait to see your next review!
Christine Burns
Senior Sales Manager

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Reviewed 14 August 2013

This is a fine and nicely appointed hotel.

Most impressive, however, was the customer service at this particular hotel. Restaurant supervisor Alison was especially professional and warm at the same time - a credit to this establishment.

And at my checkout today, when I had a query about the final bill, the desk agent did not hesitate to do whatever he could to make me feel like a valued customer.

It made my stay a genuine pleasure although I was there for work, not Disney.

  • Stayed: August 2013
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Thank Jjjjjjjjjtttttttt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestServices1805, Manager at Holiday Inn Orlando – Disney Springs Area, responded to this reviewResponded 20 August 2013

Dear Jjjjjjjjjtttttttt,

Thank you for your review on TripAdvisor regarding your recent stay at our property! We appreciate your positive feedback and are please to hear you enjoyed our great customer service. Alison has been a great addition to the team and I will be sure she is recognized.

We look forward to welcoming you back real soon!

Thanks again,
Christine Burns
Senior Sales Manager

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Additional Information about Holiday Inn Orlando – Disney Springs Area

Address: 1805 Hotel Plaza Blvd, Lake Buena Vista, Orlando, FL 32830-8517 (Formerly Holiday Inn Orlando - Lake Buena Vista)
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#13 Green Hotel in Orlando
#16 Business Hotel in Orlando
#22 Family Hotel in Orlando
#23 Romantic Hotel in Orlando
Price Range: $175 - $326 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Orlando – Disney Springs Area 3.5*
Number of rooms: 323
Official Description (provided by the hotel):
Welcome to the Holiday Inn Orlando-Disney Springs Area. Located in the Walt Disney World Resort, within walking distance to Disney Springs Area we offer the perfect place to stay during your vacation to Walt Disney World. With deluxe rooms, lobby and relaxing pool you are sure to enjoy the comfort and convenience of our charming Orlando hotel. Whether you are in town for a weekend getaway, destination wedding or family vacation, our hotel in Lake Buena Vista puts you in the center of it all. We are conveniently located to several Orlando attractions, golf courses and shopping. If you're in Orlando on business, feel free to utilize our 8 different meeting rooms with space for up to 500 guests. During your vacation, enjoy our choice Orlando hotel amenities, which include free high-speed Internet access, a delicious on-site restaurant and lounge, Bath and Body Works bath amenities in every bathroom a zero-entry pool and nightly specials for kids and kids at heart. Check out our award winning hotel room deals and make your reservation today. ... more   less 
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Also Known As:
Holiday Inn - In The Walt Disney World Hotel Orlando
Holiday Inn Orlando – Disney Springs Area Florida
Orlando Holiday Inn

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